[core] 2025.11.4

fix #1678

.dockerignore

@@ -1,3 +1,4 @@
+tmp/*
 Dockerfile
 docker-compose
 src/core/engines/gows/proto
@@ -10,6 +11,8 @@ docs
 examples
 .github
 .git
+.envs/*
+.env
 
 # compiled output
 /dist

.env.example

@@ -3,31 +3,41 @@
 # https://waha.devlike.pro/docs/how-to/config/
 #
 
+# ====================
+# ===== SECURITY =====
+# ====================
+WAHA_API_KEY=00000000000000000000000000000000
+WAHA_DASHBOARD_USERNAME=admin
+WAHA_DASHBOARD_PASSWORD=11111111111111111111111111111111
+WHATSAPP_SWAGGER_USERNAME=admin
+WHATSAPP_SWAGGER_PASSWORD=11111111111111111111111111111111
+
+# Disable Dashboard or Swagger
+WAHA_DASHBOARD_ENABLED=True
+WHATSAPP_SWAGGER_ENABLED=True
+
 # ==================
 # ===== COMMON =====
 # ==================
+# WhatsApp engine (WEBJS is default, GOWS or NOWEB for better performance)
+WHATSAPP_DEFAULT_ENGINE=WEBJS
+
 # Base URL for the API (used for webhooks, file URLs, etc.)
 WAHA_BASE_URL=http://localhost:3000
+# WAHA_PUBLIC_URL=http://localhost:3000
 
 # Server configuration (if you need to customize hostname/port)
 # WHATSAPP_API_SCHEMA=http
 # WHATSAPP_API_PORT=3000
 # WHATSAPP_API_HOSTNAME=localhost
 
-# ====================
-# ===== SECURITY =====
-# ====================
-# "sha512:{SHA}" format - below is "admin" api key
-WAHA_API_KEY=sha512:c7ad44cbad762a5da0a452f9e854fdc1e0e7a52a38015f23f3eab1d80b931dd472634dfac71cd34ebc35d16ab7fb8a90c81f975113d6c7538dc69dd8de9077ec
-WAHA_DASHBOARD_ENABLED=True
-WAHA_DASHBOARD_USERNAME=admin
-WAHA_DASHBOARD_PASSWORD=admin
-WHATSAPP_SWAGGER_ENABLED=True
-WHATSAPP_SWAGGER_USERNAME=admin
-WHATSAPP_SWAGGER_PASSWORD=admin
 
-# WhatsApp engine (WEBJS is default, GOWS or NOWEB for better performance)
-WHATSAPP_DEFAULT_ENGINE=WEBJS
+# ===================
+# ====== GOWS =======
+# ===================
+# By default, GOWS uses cgo (libc) DNS resolver
+# You can ask to use golang one, but it's less reliable
+# GODEBUG=netdns=go
 
 # ===================
 # ===== LOGGING =====

.github/workflows/build.yaml

@@ -129,6 +129,7 @@ jobs:
           docker run -d \
             --name smoke \
             --rm -p3000:3000 \
+            -e WAHA_API_KEY=test \
             ${{ vars.DOCKER_IMAGE }}:${{ matrix.tag }}
 
           sleep 3

.github/workflows/dev.yaml

@@ -0,0 +1,126 @@
+name: Dev
+
+on:
+  schedule:
+    - cron: '0 0 * * *'
+  workflow_dispatch:
+
+jobs:
+  docker-build:
+    if: github.repository == 'devlikeapro/waha-plus'
+    runs-on: ${{ matrix.runner }}
+    name:
+      ${{ matrix.engine }} - ${{ matrix.browser }} - ${{ matrix.platform }} -
+      ${{ matrix.tag }}
+    strategy:
+      matrix:
+        include:
+          - runner: 'buildjet-4vcpu-ubuntu-2204'
+            tag: 'dev'
+            platform: 'amd64'
+            browser: 'chromium'
+            engine: 'WEBJS'
+            goss: 'goss-linux-amd64'
+          - runner: 'buildjet-4vcpu-ubuntu-2204-arm'
+            tag: 'dev-arm'
+            platform: 'linux/arm64'
+            browser: 'chromium'
+            engine: 'WEBJS'
+            goss: 'goss-linux-arm'
+
+    steps:
+      - name: Checkout
+        uses: actions/checkout@v3
+        with:
+          fetch-depth: 0
+
+      - name: Check recent changes
+        id: recent
+        run: |
+          count=$(git rev-list --after="24 hours ago" --count HEAD || true)
+          if [ "$count" -gt 0 ]; then
+            echo "has_recent=true" >> "$GITHUB_OUTPUT"
+          else
+            echo "has_recent=false" >> "$GITHUB_OUTPUT"
+          fi
+
+      - name: No recent changes summary
+        if: ${{ steps.recent.outputs.has_recent != 'true' }}
+        run:
+          echo "No commits in the last 24 hours; skipping build." >>
+          "$GITHUB_STEP_SUMMARY"
+
+      - name: Set up Docker Buildx
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        uses: docker/setup-buildx-action@v2
+
+      - name: Docker meta
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        id: meta
+        uses: docker/metadata-action@v4
+        with:
+          images: ${{ vars.DOCKER_IMAGE }}
+          flavor: latest=false
+          tags: |
+            type=raw,value=${{ matrix.tag }}
+
+      - name: Login to image repository
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        uses: docker/login-action@v2
+        with:
+          username: ${{ secrets.DOCKER_USER }}
+          password: ${{ secrets.DOCKER_TOKEN }}
+
+      - name: Build
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        uses: docker/build-push-action@v4
+        with:
+          context: .
+          file: Dockerfile
+          platforms: ${{ matrix.platform }}
+          build-args: |
+            USE_BROWSER=${{ matrix.browser }}
+            WHATSAPP_DEFAULT_ENGINE=${{ matrix.engine }}
+          push: false
+          load: true
+          tags: ${{ steps.meta.outputs.tags }}
+          labels: ${{ steps.meta.outputs.labels }}
+
+      - name: Install goss
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        env:
+          GOSS_DOWNLOAD: 'https://github.com/goss-org/goss/releases/download'
+          GOSS_VERSION: 'v0.4.8'
+        run: |
+          curl -L https://github.com/goss-org/goss/releases/download/${{ env.GOSS_VERSION }}/${{ matrix.goss }} -o /usr/local/bin/goss
+          chmod +rx /usr/local/bin/goss
+
+      - name: Run smoke tests
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        working-directory: tests/smoke
+        timeout-minutes: 2
+        run: |
+          docker run -d \
+            --name smoke \
+            --rm -p3000:3000 \
+            -e WAHA_API_KEY=test \
+            ${{ vars.DOCKER_IMAGE }}:${{ matrix.tag }}
+
+          sleep 3
+          docker logs smoke
+          goss validate --retry-timeout 30s --sleep 1s
+          docker rm --force smoke
+
+      - name: Push
+        if: ${{ steps.recent.outputs.has_recent == 'true' }}
+        uses: docker/build-push-action@v4
+        with:
+          context: .
+          file: Dockerfile
+          platforms: ${{ matrix.platform }}
+          build-args: |
+            USE_BROWSER=${{ matrix.browser }}
+            WHATSAPP_DEFAULT_ENGINE=${{ matrix.engine }}
+          push: true
+          tags: ${{ steps.meta.outputs.tags }}
+          labels: ${{ steps.meta.outputs.labels }}

.github/workflows/github-translate.yml

@@ -0,0 +1,51 @@
+name: 'github-translate'
+on:
+  issues:
+    types: [opened]
+  issue_comment:
+    types: [created]
+  discussion:
+    types: [created]
+  discussion_comment:
+    types: [created]
+  # pull_request_target:
+  #   types: [opened, edited]
+  # pull_request_review_comment:
+  #   types: [created, edited]
+
+jobs:
+  en:
+    if: github.repository == 'devlikeapro/waha'
+    permissions:
+      issues: write
+      discussions: write
+      pull-requests: write
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v4
+      - uses: devlikeapro/github-translate-action@main
+        env:
+          # GITHUB_TOKEN: ${{ secrets.GH_TOKEN }}
+          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+        with:
+          IS_MODIFY_TITLE: true
+          CUSTOM_BOT_NOTE: 'English'
+          TARGET_LANGUAGE: 'eng'
+          TRANSLATED_LANGUAGE: 'en'
+#  pt:
+#    permissions:
+#      issues: write
+#      discussions: write
+#      pull-requests: write
+#    runs-on: ubuntu-latest
+#    steps:
+#      - uses: actions/checkout@v4
+#      - uses: devlikeapro/github-translate-action@main
+#        env:
+#          # GITHUB_TOKEN: ${{ secrets.GH_TOKEN }}
+#          GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+#        with:
+#          IS_MODIFY_TITLE: false
+#          CUSTOM_BOT_NOTE: 'Portuguese'
+#          TARGET_LANGUAGE: 'por'
+#          TRANSLATED_LANGUAGE: 'pt'

.gitignore

@@ -1,5 +1,7 @@
+tmp/*
 src/core/engines/gows/proto
 .env
+.envs/*
 *.heapsnapshot
 .yarn
 example.ts

.nvmrc

@@ -1 +1 @@
-v22.16
+v24.11

.pre-commit-config.yaml

@@ -67,9 +67,11 @@ repos:
         exclude: |
           (?x)^(
               entrypoint.sh|
+              AGENTS.md|
               .pre-commit-config.yaml|
               ^src/core/engines/webjs/session.webjs.core.ts|
               ^src/core/engines/webjs/_lodash.js|
               ^tests/perf/.*|
               ^scripts/.*|
+              ^scripts/init-waha.js|
           )$

AGENTS.md

@@ -0,0 +1,124 @@
+# WAHA Agent Playbook
+
+This guide summarizes how to explore, modify, and validate the WhatsApp HTTP API
+(WAHA) codebase when assisting as an automation or coding agent.
+
+## Product & Variants
+
+- WAHA ships in **Core** and **Plus** editions. Core lives under `src/core` and
+  only supports the default session plus minimal media features. Plus extends
+  core via `src/plus` to add multi-session orchestration, richer media handling,
+  and external storage integrations.
+- Core code must remain free from Plus-only references. A pre-commit hook
+  rejects the word `plus` inside core files; reuse abstractions exposed through
+  `@waha/core/**` instead of importing Plus modules from Core.
+- Commit subjects are validated: changes that touch `src/plus` require a
+  `[PLUS] …` prefix and must not include non-Plus files; everything else must
+  use `[core] …`. Verify against `./.precommit/validate_commit_message.py` if
+  unsure.
+
+## Tech Stack Snapshot
+
+- **Runtime**: Node.js 22.x, Yarn 3.6 (Berry). Always install packages and run
+  scripts with Yarn.
+- **Framework**: NestJS v11 with dependency injection, modular controllers in
+  `src/api`, and Pino-based logging via `nestjs-pino`.
+- **Engines**: WhatsApp engines are abstracted (`WEBJS`, `GOWS`, `NOWEB`). Core
+  uses `SessionManagerCore`; Plus swaps to `SessionManagerPlus` with extra
+  storage backends (Mongo/Postgres/SQLite).
+- **ESM Bridge**: ESM-only dependencies (Baileys) load through
+  `src/vendor/esm.ts`. Add new ESM modules there to ensure they load exactly
+  once.
+- **Utilities**: RxJS streams (`SwitchObservable`, `DefaultMap`) drive webhook
+  event fan-out. Prefer existing helpers in `src/utils` and `src/core/utils`
+  before adding bespoke logic.
+
+## Repository Landmarks
+
+- `src/main.ts`: runtime entry point; dynamically loads the correct AppModule
+  (Core vs Plus) and configures global interceptors/filters.
+- `src/api/**`: REST controllers and WebSocket gateway. Keep handlers thin;
+  delegate to managers/services. HTTP routes follow `/api/{sessionName}/…`;
+  always thread the session name through request DTOs and guards instead of
+  hardcoding `default`.
+- `src/core/**`: shared abstractions (config services, engine bootstrap,
+  storage, session management). Core only allows the `default` session and
+  cleans up storage on boot.
+- `src/plus/**`: multi-session orchestration, advanced media services, and
+  external persistence layers (Mongo, Postgres). Reuse this layer when adding
+  Plus-only capabilities.
+- `src/apps/**`: integrations (e.g., ChatWoot) and application-specific
+  services.
+- `src/structures/**` and `src/utils/**`: DTOs, enums (event names follow
+  `domain.action`), helper utilities. Maintain naming consistency when
+  introducing new events.
+- `tests/**`: Jest-based suites; do not add new tests unless explicitly asked,
+  but keep existing tests working.
+
+## Coding Expectations
+
+- Favor composable, long-lived solutions. If a helper already exists (e.g.,
+  `parseBool`, `DefaultMap`, media factories), extend it instead of reinventing
+  logic. Lodash ships with the project—prefer its utilities over hand-rolled
+  helpers. Import lodash as a namespace (`import * as lodash from 'lodash';`) so
+  helpers like `lodash.camelCase` stay consistent across files. When a new
+  third-party library seems necessary, confirm with the user, especially if the
+  package looks stale.
+- Stick to NestJS patterns: inject dependencies through constructors, expose
+  provider tokens from modules, and keep controllers free from business logic.
+- Logging goes through injected `PinoLogger` or helpers in
+  `src/utils/logging.ts`. `console.log` is blocked by pre-commit.
+- Respect path aliases (`@waha/...`) defined in `tsconfig.json`; keep imports
+  consistent (use absolute aliases, not relative `../../../`).
+- Avoid naming unused variables with a leading underscore; if a parameter is
+  required by a signature, explicitly `void` it instead.
+- For configs, prefer runtime configurability over constants. Environment keys
+  follow `WAHA_*` for global values and `WAHA_SESSION_CONFIG_*` /
+  `session.config.*` for per-session overrides. If both env and config are
+  supported, honor both (`WAHA_WEBJS_CONFIG_*` vs. `session.webjs.config.*`).
+
+## Language & Localization
+
+- Keep identifiers (classes, methods, variables) and code comments in English so
+  the codebase stays consistent for the global team.
+- Route user-visible strings through the existing i18n structure rather than
+  hardcoding text. ChatWoot copy belongs in `src/apps/chatwoot/i18n` with
+  English as the source locale before adding translations.
+
+## ChatWoot Integration Notes
+
+- Avoid introducing synthetic events; map onto existing webhook or engine events
+  whenever plausible. Always use the official ChatWoot API client located in
+  `src/apps/chatwoot/client`.
+- When adding events, align consumer names with webhook/event identifiers (e.g.,
+  `message.any`).
+
+## Workflow Checklist
+
+1. Identify whether work targets Core, Plus, or shared layers. If Plus-only,
+   isolate changes to `src/plus` and ensure the commit prefix matches.
+2. Lean on existing services/managers; extend the appropriate session manager
+   rather than branching logic inline.
+3. After edits run:
+   - `pre-commit run --all-files`
+   - `yarn build`
+   - `yarn test` Use Node 22. Address lint or formatting issues before
+     proceeding.
+4. Do **not** start the application yourself; ask the user to run it if runtime
+   validation is required.
+5. Capture any assumptions or open questions for the user, especially when
+   touching configs, introducing dependencies, or modifying public APIs.
+
+## Additional Tips
+
+- Concurrency-sensitive sections (session start/stop) rely on `async-lock`. When
+  adding async flows, reuse `SessionManager.withLock` or existing retry
+  utilities (`promiseTimeout`, `waitUntil`).
+- Media features centralize through `MediaManager` and `MediaStorageFactory`.
+  When altering media behavior, update both Core and Plus variants where
+  applicable.
+- Keep docs and code ASCII unless a file already uses other characters. When
+  updating documentation, mirror the concise, actionable tone used here.
+
+Following this playbook keeps contributions aligned with WAHA’s structure,
+automation hooks, and release process.

Dockerfile

@@ -1,5 +1,5 @@
-ARG NODE_IMAGE_TAG=22.16-bookworm-slim
-ARG GOLANG_IMAGE_TAG=1.23-bookworm
+ARG NODE_IMAGE_TAG=24.11-bookworm-slim
+ARG GOLANG_IMAGE_TAG=1.24-bookworm
 
 #
 # Build
@@ -163,6 +163,7 @@ RUN if [ "$USE_BROWSER" = "chromium" ]; then \
 # Available versions:
 # https://www.ubuntuupdates.org/package/google_chrome/stable/main/base/google-chrome-stable
 ARG CHROME_VERSION="140.0.7339.80-1"
+ARG OPUSTAGS_VERSION="1.10.1"
 RUN if [ "$USE_BROWSER" = "chrome" ]; then \
         wget --no-verbose -O /tmp/chrome.deb https://dl.google.com/linux/chrome/deb/pool/main/g/google-chrome-stable/google-chrome-stable_${CHROME_VERSION}_amd64.deb \
           && apt-get update \
@@ -176,6 +177,22 @@ RUN apt-get update  \
     && apt-get install -y curl \
     && rm -rf /var/lib/apt/lists/*
 
+# Build and install opustags so audio metadata can be cleaned up inside the container
+RUN set -eux; \
+    buildDeps='build-essential cmake pkg-config libogg-dev'; \
+    apt-get update; \
+    apt-get install -y --no-install-recommends ${buildDeps}; \
+    mkdir -p /tmp/opustags; \
+    curl -L https://github.com/fmang/opustags/archive/refs/tags/${OPUSTAGS_VERSION}.tar.gz \
+      | tar -xz -C /tmp/opustags; \
+    cd /tmp/opustags/opustags-${OPUSTAGS_VERSION}; \
+    cmake -S . -B build -DCMAKE_INSTALL_PREFIX=/usr/local -DCMAKE_BUILD_TYPE=Release; \
+    cmake --build build --config Release; \
+    cmake --install build; \
+    rm -rf /tmp/opustags; \
+    apt-get purge -y --auto-remove ${buildDeps}; \
+    rm -rf /var/lib/apt/lists/*
+
 # GOWS requirements
 # libc6
 RUN  apt-get update \
@@ -195,6 +212,11 @@ COPY --from=build /git/node_modules ./node_modules
 COPY --from=build /git/dist ./dist
 COPY --from=dashboard /dashboard ./dist/dashboard
 COPY --from=gows /go/gows/bin/gows /app/gows
+COPY .env.example ./.env.example
+COPY scripts/init-waha.js ./scripts/init-waha.js
+RUN chmod +x ./scripts/init-waha.js \
+  && printf '%s\n' '#!/bin/sh' 'exec node /app/scripts/init-waha.js "$@"' > /usr/local/bin/init-waha \
+  && chmod +x /usr/local/bin/init-waha
 ENV WAHA_GOWS_PATH=/app/gows
 ENV WAHA_GOWS_SOCKET=/tmp/gows.sock
 
@@ -207,6 +229,9 @@ ENV CHOKIDAR_INTERVAL=5000
 # WAHA variables
 ENV WAHA_ZIPPER=ZIPUNZIP
 
+# GOWS - use libc DNS resolver
+ENV GODEBUG netdns=cgo
+
 # Run command, etc
 EXPOSE 3000
 # Use tini as init system to handle zombie processes properly

Makefile

@@ -32,16 +32,16 @@ push:
 	docker push devlikeapro/waha
 
 for-swagger:
-	WHATSAPP_SWAGGER_CONFIG_ADVANCED=true . ${NVM_DIR}/nvm.sh && nvm exec yarn start
+	WHATSAPP_SWAGGER_CONFIG_ADVANCED=true WHATSAPP_SWAGGER_PASSWORD=666 . ${NVM_DIR}/nvm.sh && nvm exec yarn start
 
 up-noweb:
-	. ${NVM_DIR}/nvm.sh && nvm exec yarn up @adiwajshing/baileys@github:devlikeapro/Baileys#fork-master-2025-09-21
+	yarn up @adiwajshing/baileys@github:devlikeapro/Baileys#fork-master-2025-11-21
 
 up-noweb-libsignal:
-	. ${NVM_DIR}/nvm.sh && nvm exec yarn up libsignal@github:devlikeapro/libsignal-node#fork-master
+	yarn up libsignal@github:devlikeapro/libsignal-node#fork-master
 
 up-webjs:
-	. ${NVM_DIR}/nvm.sh && nvm exec yarn up whatsapp-web.js@github:devlikeapro/whatsapp-web.js#fork-main-2025-09-10
+	yarn up whatsapp-web.js@github:devlikeapro/whatsapp-web.js#fork-main-2025-11-05
 
 start-proxy:
 	docker run --rm -d --name squid-container -e TZ=UTC -p 3128:3128 ubuntu/squid:5.2-22.04_beta

docker-compose/chatwoot/.chatwoot.env

@@ -1,6 +1,10 @@
 # Learn about the various environment variables at
 # https://www.chatwoot.com/docs/self-hosted/configuration/environment-variables/#rails-production-variables
 
+# Increase rack default timeout (30s) to avoid timeout errors
+# Workaround for https://github.com/devlikeapro/waha/issues/1389
+RACK_TIMEOUT_SERVICE_TIMEOUT=60
+
 # Used to verify the integrity of signed cookies. so ensure a secure value is set
 # SECRET_KEY_BASE should be alphanumeric. Avoid special characters or symbols. 
 # Use `rake secret` to generate this variable
@@ -216,6 +220,7 @@ ANDROID_SHA256_CERT_FINGERPRINT=AC:73:8E:DE:EB:56:EA:CC:10:87:02:A7:65:37:7B:38:
 # ENABLE_RACK_ATTACK=true
 # RACK_ATTACK_LIMIT=300
 # ENABLE_RACK_ATTACK_WIDGET_API=true
+CONVERSATION_MESSAGE_PER_MINUTE_LIMIT=3000
 
 ## Running chatwoot as an API only server
 ## setting this value to true will disable the frontend dashboard endpoints

docker-compose/chatwoot/.waha.env

@@ -3,31 +3,32 @@
 # https://waha.devlike.pro/docs/how-to/config/
 #
 
+# ====================
+# ===== SECURITY =====
+# ====================
+WAHA_API_KEY_PLAIN=00000000000000000000000000000000
+WAHA_API_KEY=00000000000000000000000000000000
+WAHA_DASHBOARD_USERNAME=admin
+WAHA_DASHBOARD_PASSWORD=11111111111111111111111111111111
+WHATSAPP_SWAGGER_USERNAME=admin
+WHATSAPP_SWAGGER_PASSWORD=11111111111111111111111111111111
+
+# Disable Dashboard or Swagger
+WAHA_DASHBOARD_ENABLED=True
+WHATSAPP_SWAGGER_ENABLED=True
+
 # ==================
 # ===== COMMON =====
 # ==================
 # Base URL for the API (used for webhooks, file URLs, etc.)
 WAHA_BASE_URL=http://waha:3000
+WAHA_PUBLIC_URL=http://localhost:3000
 
 # Server configuration (if you need to customize hostname/port)
 # WHATSAPP_API_SCHEMA=http
 # WHATSAPP_API_PORT=3000
 # WHATSAPP_API_HOSTNAME=localhost
 
-# ====================
-# ===== SECURITY =====
-# ====================
-# WAHA Apps requires both sha and plain version
-WAHA_API_KEY_PLAIN=00000000000000000000000000000000
-WAHA_API_KEY=sha512:98b6d128682e280b74b324ca82a6bae6e8a3f7174e0605bfd52eb9948fad8984854ec08f7652f32055c4a9f12b69add4850481d9503a7f2225501671d6124648
-WAHA_DASHBOARD_USERNAME=admin
-WAHA_DASHBOARD_PASSWORD=11111111111111111111111111111111
-WHATSAPP_SWAGGER_USERNAME=admin
-WHATSAPP_SWAGGER_PASSWORD=11111111111111111111111111111111
-
-WAHA_DASHBOARD_ENABLED=True
-WHATSAPP_SWAGGER_ENABLED=True
-
 # WhatsApp engine (WEBJS is default, GOWS or NOWEB for better performance)
 WHATSAPP_DEFAULT_ENGINE=GOWS
 

docker-compose/chatwoot/docker-compose.yaml

@@ -24,7 +24,7 @@ services:
       - 8.8.8.8
 
   base: &base
-    image: chatwoot/chatwoot:v4.5.2
+    image: chatwoot/chatwoot:v4.7.0
     env_file: .chatwoot.env ## Change this file for customized env variables
     volumes:
       - chatwoot_storage:/app/storage

entrypoint.sh

@@ -41,11 +41,6 @@ if [ -n "$key" ]; then
     # If already hashed, use it as is
     export WAHA_API_KEY="$key"
   else
-    # Display warning about using plain text API key
-    echo "⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️"
-    echo "WARNING: Plain text API key detected. Converting to hashed format for security."
-    echo "For better security, use WAHA_API_KEY=sha512:{SHA512_HASH_FOR_YOUR_API_KEY}"
-    echo "⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️"
     # Hash the key using sha512sum
     HASHED_KEY=$(echo -n "$key" | sha512sum | awk '{print $1}')
     export WAHA_API_KEY="sha512:$HASHED_KEY"

package.json

@@ -26,7 +26,7 @@
     "gows:proto": "yarn gows:proto:fetch && yarn gows:proto:build"
   },
   "dependencies": {
-    "@adiwajshing/baileys": "github:devlikeapro/Baileys#fork-master-2025-09-21",
+    "@adiwajshing/baileys": "github:devlikeapro/Baileys#fork-master-2025-11-21",
     "@adiwajshing/keyed-db": "^0.2.4",
     "@aws-sdk/client-s3": "^3.633.0",
     "@aws-sdk/s3-request-presigner": "^3.633.0",
@@ -59,12 +59,13 @@
     "audio-decode": "^2.2.2",
     "axios": "^1.9.0",
     "axios-retry": "^4.5.0",
-    "better-sqlite3": "11.3.0",
+    "better-sqlite3": "^12.4.1",
     "bullmq": "^5.48.1",
     "check-disk-space": "^3.4.0",
     "chokidar": "^3.6.0",
     "class-transformer": "^0.5.1",
     "class-validator": "0.14.0",
+    "commander": "^14.0.1",
     "del": "^8.0.0",
     "express-basic-auth": "^1.2.1",
     "file-type": "16.5.4",
@@ -76,11 +77,13 @@
     "joi": "^17.13.3",
     "knex": "^3.1.0",
     "libphonenumber-js": "^1.10.36",
-    "libsignal": "github:devlikeapro/libsignal-node#fork-master",
+    "libsignal": "github:WhiskeySockets/libsignal-node#master",
     "link-preview-js": "^3.0.4",
     "lodash": "^4.17.21",
+    "long": "^5.3.2",
     "mime-types": "^2.1.27",
     "mongodb": "6.9.0",
+    "ms": "^2.1.3",
     "mustache": "^4.2.0",
     "nestjs-pino": "^4.1.0",
     "node-cache": "5.1.2",
@@ -98,10 +101,13 @@
     "rimraf": "^4.3.0",
     "rxjs": "^7.8.1",
     "sharp": "^0.33.4",
+    "shell-quote": "^1.8.3",
     "sqlite3": "^5.1.7",
     "swagger-ui-express": "^4.1.4",
     "ulid": "^2.3.0",
-    "whatsapp-web.js": "github:devlikeapro/whatsapp-web.js#fork-main-2025-09-10",
+    "undici": "^7.16.0",
+    "uniqid": "^5.4.0",
+    "whatsapp-web.js": "github:devlikeapro/whatsapp-web.js#fork-main-2025-11-05",
     "write-file-atomic": "^6.0.0",
     "yaml": "^2.7.1"
   },
@@ -113,12 +119,11 @@
     "ws": "^8.18.0",
     "puppeteer": "^24.19.0",
     "whatwg-url": "13.0.0",
-    "libsignal": "github:devlikeapro/libsignal-node#fork-master",
     "axios": "^1.9.0"
   },
   "devDependencies": {
-    "@grpc/grpc-js": "^1.13.4",
-    "@grpc/proto-loader": "^0.7.13",
+    "@grpc/grpc-js": "^1.14.1",
+    "@grpc/proto-loader": "^0.8.0",
     "@nestjs/cli": "^11.0.0",
     "@nestjs/schematics": "^11.0.0",
     "@nestjs/testing": "^11.0.0",
@@ -128,6 +133,7 @@
     "@types/node-fetch": "^2.6.13",
     "@types/semver": "^7.7.0",
     "@types/supertest": "^2.0.8",
+    "dotenv": "^17.2.3",
     "grpc-tools": "^1.13.0",
     "jest": "^29.7.0",
     "oxlint": "^1.13.0",
@@ -138,8 +144,7 @@
     "ts-loader": "^6.2.1",
     "ts-node": "^10.9.2",
     "tsconfig-paths": "^4.1.0",
-    "typescript": "5.9.2",
-    "yargs": "^17.7.2"
+    "typescript": "5.9.2"
   },
   "jest": {
     "moduleFileExtensions": [
@@ -148,6 +153,9 @@
       "ts"
     ],
     "rootDir": "src",
+    "moduleNameMapper": {
+      "^@waha/(.*)$": "<rootDir>/$1"
+    },
     "testRegex": ".test.ts$",
     "transform": {
       "^.+\\.(t|j)s$": "ts-jest"

scripts/_find_unused_i18n.js

@@ -0,0 +1,72 @@
+#!/usr/bin/env node
+const { readFileSync } = require('fs');
+const { spawnSync } = require('child_process');
+const path = require('path');
+const YAML = require('yaml');
+
+const repoRoot = path.resolve(__dirname, '..');
+const enPath = path.join(repoRoot, 'src/apps/chatwoot/i18n/locales/en-US.yaml');
+const contents = readFileSync(enPath, 'utf8');
+const document = YAML.parse(contents);
+
+const flatten = (node, prefix = '') => {
+  if (node && typeof node === 'object' && !Array.isArray(node)) {
+    return Object.entries(node).reduce((acc, [key, value]) => {
+      const next = prefix ? `${prefix}.${key}` : key;
+      return acc.concat(flatten(value, next));
+    }, []);
+  }
+
+  return [prefix];
+};
+
+const allKeys = flatten(document).filter(Boolean);
+
+const ignoredPrefixes = ['datetime.', 'locale.'];
+
+const ignored = new Set();
+const unused = [];
+
+const searchRoots = ['src', 'tests'];
+
+for (const key of allKeys) {
+  if (
+    ignoredPrefixes.some((prefix) => key.startsWith(prefix)) ||
+    !key.includes('.')
+  ) {
+    ignored.add(key);
+    continue;
+  }
+
+  const result = spawnSync(
+    'rg',
+    [
+      '--files-with-matches',
+      '--fixed-strings',
+      key,
+      ...searchRoots,
+      '--glob',
+      '!apps/chatwoot/i18n/locales/*.yaml',
+    ],
+    {
+      cwd: repoRoot,
+      encoding: 'utf8',
+    },
+  );
+
+  if (result.status !== 0 || !result.stdout.trim()) {
+    unused.push(key);
+  }
+}
+
+const message = [
+  `Scanned ${allKeys.length} keys.`,
+  `Ignored ${ignored.size} keys (datetime.*, locale.*, or without dot).`,
+  unused.length
+    ? `Found ${unused.length} potentially unused keys:\n - ${unused.join(
+        '\n - ',
+      )}`
+    : 'No unused keys detected.',
+];
+
+console.log(message.join('\n'));

scripts/init-waha.js

@@ -0,0 +1,92 @@
+#!/usr/bin/env node
+'use strict';
+
+const fs = require('fs');
+const path = require('path');
+const crypto = require('crypto');
+
+const projectRoot = path.resolve(__dirname, '..');
+
+const args = process.argv.slice(2);
+const forceIndex = args.indexOf('--force');
+const forceOverwrite = forceIndex !== -1;
+
+if (forceOverwrite) {
+  args.splice(forceIndex, 1);
+}
+
+const folderArg = args[0] || '.';
+const sourceArgRaw = args[1];
+const targetArg = args[2] || '.env';
+
+const envDir = path.resolve(process.cwd(), folderArg);
+const sourceArg = sourceArgRaw || '.env.example';
+const templateBaseDir = sourceArgRaw ? envDir : projectRoot;
+const templatePath = path.isAbsolute(sourceArg)
+  ? sourceArg
+  : path.resolve(templateBaseDir, sourceArg);
+const targetPath = path.isAbsolute(targetArg)
+  ? targetArg
+  : path.resolve(envDir, targetArg);
+
+function exitWithMessage(message, code = 1) {
+  console.error(message);
+  process.exit(code);
+}
+
+if (!fs.existsSync(envDir)) {
+  exitWithMessage(`Target directory does not exist: ${envDir}`);
+}
+
+if (!fs.existsSync(templatePath)) {
+  exitWithMessage(`Missing template file: ${templatePath}`);
+}
+
+if (!forceOverwrite && fs.existsSync(targetPath)) {
+  const stats = fs.statSync(targetPath);
+  if (stats.size > 0) {
+    exitWithMessage(
+      `${targetPath} already exists and is not empty. Remove it manually or rerun with --force to overwrite.`,
+    );
+  }
+}
+
+const exampleContent = fs.readFileSync(templatePath, 'utf8');
+
+function generateSecret() {
+  return crypto.randomUUID({ disableEntropyCache: true }).replace(/-/g, '');
+}
+
+const apiKey = generateSecret();
+const adminPassword = generateSecret();
+
+const updatedContent = exampleContent
+  .replace(/^WAHA_API_KEY=.*/m, `WAHA_API_KEY=${apiKey}`)
+  .replace(/^WAHA_API_KEY_PLAIN=.*/m, `WAHA_API_KEY_PLAIN=${apiKey}`)
+  .replace(/^WAHA_DASHBOARD_USERNAME=.*/m, 'WAHA_DASHBOARD_USERNAME=admin')
+  .replace(
+    /^WAHA_DASHBOARD_PASSWORD=.*/m,
+    `WAHA_DASHBOARD_PASSWORD=${adminPassword}`,
+  )
+  .replace(/^WHATSAPP_SWAGGER_USERNAME=.*/m, 'WHATSAPP_SWAGGER_USERNAME=admin')
+  .replace(
+    /^WHATSAPP_SWAGGER_PASSWORD=.*/m,
+    `WHATSAPP_SWAGGER_PASSWORD=${adminPassword}`,
+  );
+
+fs.writeFileSync(targetPath, updatedContent, { encoding: 'utf8' });
+
+const lines = [
+  'Credentials generated.',
+  '',
+  'Dashboard and Swagger:',
+  '  - Username: admin',
+  `  - Password: ${adminPassword}`,
+  '',
+  'API key: ',
+  `  - ${apiKey}`,
+  '',
+  'Use it in the Dashboard connection flow: https://waha.devlike.pro/docs/how-to/dashboard/#api-key',
+];
+
+console.log(lines.join('\n'));

src/api/chats.controller.ts

@@ -29,6 +29,7 @@ import {
   GetChatMessageQuery,
   GetChatMessagesFilter,
   GetChatMessagesQuery,
+  MessageSortField,
   OverviewBodyRequest,
   OverviewFilter,
   OverviewPaginationParams,
@@ -38,6 +39,7 @@ import {
   transformAck,
 } from '../structures/chats.dto';
 import { EditMessageRequest } from '../structures/chatting.dto';
+import { SortOrder } from '@waha/structures/pagination.dto';
 
 @ApiSecurity('api_key')
 @Controller('api/:session/chats')
@@ -120,6 +122,11 @@ class ChatsController {
     @WorkingSessionParam session: WhatsappSession,
     @Param('chatId') chatId: string,
   ) {
+    if (query.sortBy == MessageSortField.MESSAGE_TIMESTAMP) {
+      query.sortBy = MessageSortField.TIMESTAMP;
+    }
+    query.sortBy = query.sortBy || MessageSortField.TIMESTAMP;
+    query.sortOrder = query.sortOrder || SortOrder.DESC;
     filter = transformAck(filter);
     return session.getChatMessages(chatId, query, filter);
   }

src/api/chatting.controller.ts

@@ -44,6 +44,10 @@ import {
   WANumberExistResult,
 } from '../structures/chatting.dto';
 import { WAMessage } from '../structures/responses.dto';
+import {
+  mentionsAll,
+  validateRequestMentions,
+} from '@waha/core/utils/mentions.all';
 
 @ApiSecurity('api_key')
 @Controller('api')
@@ -55,6 +59,10 @@ export class ChattingController {
   @ApiOperation({ summary: 'Send a text message' })
   async sendText(@Body() request: MessageTextRequest): Promise<WAMessage> {
     const whatsapp = await this.manager.getWorkingSession(request.session);
+    if (mentionsAll(request)) {
+      validateRequestMentions(request);
+      request.mentions = await whatsapp.resolveMentionsAll(request.chatId);
+    }
     return whatsapp.sendText(request);
   }
 
@@ -66,6 +74,10 @@ export class ChattingController {
   })
   async sendImage(@Body() request: MessageImageRequest) {
     const whatsapp = await this.manager.getWorkingSession(request.session);
+    if (mentionsAll(request)) {
+      validateRequestMentions(request);
+      request.mentions = await whatsapp.resolveMentionsAll(request.chatId);
+    }
     return whatsapp.sendImage(request);
   }
 
@@ -77,6 +89,10 @@ export class ChattingController {
   })
   async sendFile(@Body() request: MessageFileRequest) {
     const whatsapp = await this.manager.getWorkingSession(request.session);
+    if (mentionsAll(request)) {
+      validateRequestMentions(request);
+      request.mentions = await whatsapp.resolveMentionsAll(request.chatId);
+    }
     return whatsapp.sendFile(request);
   }
 
@@ -99,6 +115,10 @@ export class ChattingController {
   })
   async sendVideo(@Body() request: MessageVideoRequest) {
     const whatsapp = await this.manager.getWorkingSession(request.session);
+    if (mentionsAll(request)) {
+      validateRequestMentions(request);
+      request.mentions = await whatsapp.resolveMentionsAll(request.chatId);
+    }
     return whatsapp.sendVideo(request);
   }
 

src/api/groups.controller.ts

@@ -31,6 +31,7 @@ import {
   CreateGroupRequest,
   DescriptionRequest,
   GroupField,
+  GroupParticipant,
   GroupsListFields,
   GroupsPaginationParams,
   JoinGroupRequest,
@@ -320,6 +321,17 @@ export class GroupsController {
     return session.getParticipants(id);
   }
 
+  @Get(':id/participants/v2')
+  @GroupIdApiParam
+  @SessionApiParam
+  @ApiOperation({ summary: 'Get group participants.' })
+  getGroupParticipants(
+    @WorkingSessionParam session: WhatsappSession,
+    @Param('id') id: string,
+  ): Promise<GroupParticipant[]> {
+    return session.getGroupParticipants(id);
+  }
+
   @Post(':id/participants/add')
   @HttpCode(HttpStatus.OK)
   @SessionApiParam

src/api/ping.controller.ts

@@ -2,7 +2,6 @@ import { Controller, Get } from '@nestjs/common';
 import { ApiOperation, ApiSecurity, ApiTags } from '@nestjs/swagger';
 import { PingResponse } from '@waha/structures/ping.dto';
 
-@ApiSecurity('api_key')
 @Controller('ping')
 @ApiTags('🔍 Observability')
 export class PingController {

src/api/server.debug.controller.ts

@@ -1,4 +1,6 @@
+import * as inspector from 'node:inspector';
 import * as v8 from 'node:v8';
+import { Readable } from 'node:stream';
 
 import {
   Controller,
@@ -18,7 +20,10 @@ import {
   WorkingSessionParam,
 } from '@waha/nestjs/params/SessionApiParam';
 import { WAHAValidationPipe } from '@waha/nestjs/pipes/WAHAValidationPipe';
-import { BrowserTraceQuery } from '@waha/structures/server.debug.dto';
+import {
+  BrowserTraceQuery,
+  CpuProfileQuery,
+} from '@waha/structures/server.debug.dto';
 import { createReadStream } from 'fs';
 
 @ApiSecurity('api_key')
@@ -36,6 +41,56 @@ export class ServerDebugController {
     this.enabled = this.config.debugModeEnabled;
   }
 
+  @Get('cpu')
+  @ApiOperation({
+    summary: 'Collect and return a CPU profile for the current nodejs process',
+    description: 'Uses the Node.js inspector profiler to capture a .cpuprofile',
+  })
+  @UsePipes(new WAHAValidationPipe())
+  async cpuProfile(@Query() query: CpuProfileQuery) {
+    if (!this.enabled) {
+      throw new NotFoundException('WAHA_DEBUG_MODE is disabled');
+    }
+    const { seconds } = query;
+    this.logger.log(`Collecting CPU profile for ${seconds}s...`);
+
+    const session = new inspector.Session();
+    session.connect();
+
+    const profile = await new Promise<inspector.Profiler.Profile>(
+      (resolve, reject) => {
+        session.post('Profiler.enable', (enableError) => {
+          if (enableError) {
+            session.disconnect();
+            return reject(enableError);
+          }
+          session.post('Profiler.start', (startError) => {
+            if (startError) {
+              session.disconnect();
+              return reject(startError);
+            }
+            setTimeout(() => {
+              session.post('Profiler.stop', (stopError, params) => {
+                session.disconnect();
+                if (stopError) {
+                  return reject(stopError);
+                }
+                resolve(params.profile);
+              });
+            }, seconds * 1000);
+          });
+        });
+      },
+    );
+
+    const filename = `CPU.${Date.now()}.${process.pid}.cpuprofile`;
+    const stream = Readable.from([JSON.stringify(profile)]);
+    return new StreamableFile(stream, {
+      type: 'application/json',
+      disposition: `attachment; filename=${filename}`,
+    });
+  }
+
   @Get('heapsnapshot')
   @ApiOperation({
     summary: 'Return a heapsnapshot for the current nodejs process',

src/apps/app_sdk/AppConsumer.ts

@@ -7,6 +7,12 @@ import { DelayedError } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 import { Logger } from 'pino';
 
+export interface JobDataTimeout {
+  timeout?: {
+    job?: number;
+  };
+}
+
 /**
  * Base class for app consumers that provides common functionality
  * like mutex locking, logging setup, and error handling.
@@ -27,6 +33,14 @@ export abstract class AppConsumer extends BaseWorkerHost {
     });
   }
 
+  protected signal(job) {
+    if (job.data?.timeout?.job != null) {
+      return AbortSignal.timeout(job.data?.timeout?.job);
+    }
+    // Aka never abort
+    return new AbortController().signal;
+  }
+
   /**
    * Executes a job with mutex locking to ensure only one job processes a specific resource at a time.
    * @param job The job to process

src/apps/app_sdk/AxiosLogging.ts

@@ -21,7 +21,7 @@ export class AxiosLogging {
       : '';
     const body = config.data ? JSON.stringify(config.data) : '';
 
-    this.logger.info(`${method} ${url}${query} ${body}`);
+    this.logger.debug(`${method} ${url}${query} ${body}`);
     return config;
   }
 
@@ -29,13 +29,22 @@ export class AxiosLogging {
     const { method, url } = response.config;
     const status = response.status;
     const methodStr = method?.toUpperCase() ?? 'GET';
-    const responseData = JSON.stringify(response.data);
 
-    if (status >= 200 && status < 400) {
-      this.logger.info(`${methodStr} ${status}:OK ${url}`);
-      this.logger.debug(`${methodStr} ${status}:OK ${url} ${responseData}`);
+    const type: any = response.headers['content-type'];
+    // Log warnings for non-2xx/3xx responses
+    if (status < 200 || status >= 400) {
+      const data = JSON.stringify(response.data);
+      this.logger.warn(`${methodStr} ${status} ${url} ${data}`);
+      return response;
+    }
+
+    // Log debug for 2xx/3xx responses
+    this.logger.debug(`${methodStr} ${status}:OK ${url}`);
+    if (type.startsWith('application/json')) {
+      const data = JSON.stringify(response.data);
+      this.logger.trace(`${methodStr} ${status}:OK ${url} ${data}`);
     } else {
-      this.logger.warn(`${methodStr} ${status} ${url} ${responseData}`);
+      this.logger.trace(`${methodStr} ${status}:OK ${url} [${type}]`);
     }
 
     return response;

src/apps/app_sdk/JobUtils.ts

@@ -1,5 +1,5 @@
-import { Job } from 'bullmq';
-import { Backoffs } from 'bullmq';
+import { Backoffs, Job } from 'bullmq';
+import { FlowJob } from 'bullmq/dist/esm/interfaces';
 
 /**
  * Calculates the delay until the next attempt for a job.
@@ -51,10 +51,58 @@ export function HasBeenRetried(job: Job): boolean {
   return attemptsMade > 1;
 }
 
+/**
+ * Hide chatwoot and waha from queue name for user faced messages
+ */
+export function QueueNameRepr(name: string): string {
+  // No "chatwoot" in the name always (it start with chatwoot)
+  name = name.replace('chatwoot.', '');
+  // Replace "waha" with "whatsapp"
+  name = name.replace('waha |', 'whatsapp |');
+  return name;
+}
+
+let base =
+  process.env.WAHA_PUBLIC_URL ||
+  process.env.WAHA_BASE_URL ||
+  'http://localhost:3000';
+// cut / at the end
+base = base.replace(/\/+$/, '');
+
 export function JobLink(job: Job): { text: string; url: string } {
-  const text = `${job.queueName} => ${job.id}`;
-  const url = `http://localhost:3000/jobs/queue/${encodeURIComponent(
-    job.queueName,
-  )}/${job.id}`;
+  // Use repr name for text
+  const name = QueueNameRepr(job.queueName);
+  const text = `${name} => ${job.id}`;
+  // Use original queue name in the URL
+  const queue = encodeURIComponent(job.queueName);
+  const id = encodeURIComponent(job.id);
+  const url = `${base}/jobs/queue/${queue}/${id}`;
   return { text: text, url: url };
 }
+
+/**
+ * Chain jobs so that they run one at a time
+ * A | B | C
+ * to
+ * A -> B -> C
+ */
+export function ChainJobsOneAtATime(jobs: FlowJob[]): FlowJob {
+  if (jobs.length == 0) {
+    throw new Error('No jobs provided');
+  }
+
+  for (const job of jobs) {
+    if (job.children.length != 0) {
+      throw new Error('Jobs with children are not supported');
+    }
+  }
+  const left = [...jobs];
+  const root = left.pop();
+  let parent = root;
+  while (left.length != 0) {
+    const job = left.pop();
+    parent.children = [job];
+    parent = job;
+  }
+  return root;
+}

src/apps/app_sdk/auth.ts

@@ -2,14 +2,15 @@ import * as process from 'node:process';
 
 import { parseBool } from '@waha/helpers';
 import * as basicAuth from 'express-basic-auth';
+import { Auth } from '@waha/core/auth/config';
 
 export function BullAuthMiddleware() {
-  let username = process.env.WAHA_DASHBOARD_USERNAME;
-  let password = process.env.WAHA_DASHBOARD_PASSWORD;
+  let username = Auth.dashboard.username.value || '';
+  let password = Auth.dashboard.password.value || '';
   if (process.env.WAHA_DASHBOARD_ENABLED) {
     const enabled = parseBool(process.env.WAHA_DASHBOARD_ENABLED);
     if (!enabled) {
-      // Generate a random uuid4 username /password to prevent access
+      // Generate a random uuid4 username/password to effectively disable access
       username = 'admin';
       password = crypto.randomUUID();
     }
@@ -18,7 +19,7 @@ export function BullAuthMiddleware() {
   return basicAuth({
     challenge: true,
     users: {
-      [username]: password,
+      [String(username)]: String(password),
     },
   });
 }

src/apps/app_sdk/dto/app.dto.ts

@@ -7,7 +7,7 @@ import {
   IsString,
   ValidateNested,
 } from 'class-validator';
-import { ApiProperty } from '@nestjs/swagger';
+import { ApiExtraModels, ApiProperty } from '@nestjs/swagger';
 
 export type AllowedAppConfig = ChatWootAppConfig;
 
@@ -15,6 +15,7 @@ export enum AppName {
   chatwoot = 'chatwoot',
 }
 
+@ApiExtraModels(ChatWootAppConfig)
 export class App<T extends AllowedAppConfig = any> {
   @IsString()
   id: string;

src/apps/app_sdk/jest/JestLogger.ts

@@ -0,0 +1,12 @@
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+
+export function JestLogger(): ILogger {
+  return {
+    fatal: jest.fn(),
+    error: jest.fn(),
+    warn: jest.fn(),
+    info: jest.fn(),
+    debug: jest.fn(),
+    trace: jest.fn(),
+  };
+}

src/apps/app_sdk/services/AppsDisabledService.ts

@@ -44,4 +44,8 @@ export class AppsDisabledService implements IAppsService {
   async beforeSessionStart(session: WhatsappSession, store: DataStore) {
     return;
   }
+
+  async afterSessionStart(session: WhatsappSession, store: DataStore) {
+    return;
+  }
 }

src/apps/app_sdk/services/AppsEnabledService.ts

@@ -145,7 +145,17 @@ export class AppsEnabledService implements IAppsService {
     const apps = await repo.getEnabledBySession(session.name);
     for (const app of apps) {
       const service = this.getAppService(app);
-      await service.beforeSessionStart(app, session);
+      service.beforeSessionStart(app, session);
+    }
+  }
+
+  async afterSessionStart(session: WhatsappSession, store: DataStore) {
+    const knex = store.getWAHADatabase();
+    const repo = new AppRepository(knex);
+    const apps = await repo.getEnabledBySession(session.name);
+    for (const app of apps) {
+      const service = this.getAppService(app);
+      service.afterSessionStart(app, session);
     }
   }
 

src/apps/app_sdk/services/IAppService.ts

@@ -23,5 +23,7 @@ export interface IAppService {
 
   beforeDeleted(app: App): Promise<void>;
 
-  beforeSessionStart(app: App, session: WhatsappSession): Promise<void>;
+  beforeSessionStart(app: App, session: WhatsappSession): void;
+
+  afterSessionStart(app: App, session: WhatsappSession): void;
 }

src/apps/app_sdk/services/IAppsService.ts

@@ -17,6 +17,8 @@ export interface IAppsService {
 
   beforeSessionStart(session: WhatsappSession, store: DataStore): Promise<void>;
 
+  afterSessionStart(session: WhatsappSession, store: DataStore): Promise<void>;
+
   migrate(knex: Knex): Promise<void>;
 }
 

src/apps/app_sdk/waha/Paginator.ts

@@ -0,0 +1,43 @@
+import * as lodash from 'lodash';
+
+type Call<Record> = (processed: number) => Promise<Record[]>;
+
+export interface PaginatorParams {
+  processed?: number;
+  max?: number;
+}
+
+const DefaultParams: PaginatorParams = {
+  processed: 0,
+  max: Infinity,
+};
+
+/**
+ * Generic paginator for APIs that return arrays of records with limits and offsets.
+ */
+export class ArrayPaginator<Record> {
+  private readonly params: PaginatorParams;
+
+  constructor(params: PaginatorParams = DefaultParams) {
+    this.params = lodash.merge({}, DefaultParams, params) as PaginatorParams;
+  }
+
+  async *iterate(call: Call<Record>): AsyncGenerator<Record> {
+    let processed = this.params.processed;
+    let records: Record[] = [];
+
+    while (true) {
+      records = await call(processed);
+      if (records.length === 0) {
+        return;
+      }
+      for (const record of records) {
+        yield record;
+        processed += 1;
+        if (processed >= this.params.max) {
+          return;
+        }
+      }
+    }
+  }
+}

src/apps/app_sdk/waha/WAHASelf.ts

@@ -0,0 +1,462 @@
+import { Channel } from '@waha/structures/channels.dto';
+import {
+  GetChatMessagesFilter,
+  GetChatMessagesQuery,
+} from '@waha/structures/chats.dto';
+import {
+  ChatRequest,
+  MessageFileRequest,
+  MessageImageRequest,
+  MessageTextRequest,
+  MessageVideoRequest,
+  MessageVoiceRequest,
+  WANumberExistResult,
+} from '@waha/structures/chatting.dto';
+import { SessionInfo } from '@waha/structures/sessions.dto';
+import axios, { AxiosInstance } from 'axios';
+import { Auth } from '@waha/core/auth/config';
+import { ContactSortField } from '@waha/structures/contacts.dto';
+import { PaginationParams } from '@waha/structures/pagination.dto';
+
+export interface RequestOptions {
+  signal?: AbortSignal;
+}
+
+export class WAHASelf {
+  public client: AxiosInstance;
+
+  constructor() {
+    // Set 'X-Api-Key'
+    const key = Auth.keyplain.value;
+    const port =
+      parseInt(process.env.PORT) ||
+      parseInt(process.env.WHATSAPP_API_PORT) ||
+      3000;
+    const url = `http://localhost:${port}`;
+    this.client = axios.create({
+      baseURL: url,
+      headers: {
+        'X-Api-Key': key,
+        'Content-Type': 'application/json',
+      },
+    });
+  }
+
+  async fetch(url: string, opts?: RequestOptions): Promise<Buffer> {
+    const response = await this.client.get(url, {
+      responseType: 'arraybuffer',
+      signal: opts?.signal,
+    });
+    return Buffer.from(response.data);
+  }
+
+  async qr(session: string, opts?: RequestOptions): Promise<Buffer> {
+    const url = `/api/${session}/auth/qr`;
+    return await this.fetch(url, opts);
+  }
+
+  async screenshot(session: string, opts?: RequestOptions): Promise<Buffer> {
+    const url = `/api/screenshot?session=${session}`;
+    return await this.fetch(url, opts);
+  }
+
+  async restart(session: string, opts?: RequestOptions): Promise<any> {
+    const url = `/api/sessions/${session}/restart`;
+    return await this.client.post(url, undefined, { signal: opts?.signal });
+  }
+
+  async logout(session: string, opts?: RequestOptions): Promise<any> {
+    const url = `/api/sessions/${session}/logout`;
+    return await this.client.post(url, undefined, { signal: opts?.signal });
+  }
+
+  async stop(session: string, opts?: RequestOptions): Promise<any> {
+    const url = `/api/sessions/${session}/stop`;
+    return await this.client.post(url, undefined, { signal: opts?.signal });
+  }
+
+  async get(session: string, opts?: RequestOptions): Promise<SessionInfo> {
+    const url = `/api/sessions/${session}/`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getChats(
+    session: string,
+    page: PaginationParams,
+    opts?: RequestOptions,
+  ) {
+    const url = `/api/${session}/chats`;
+    const params = {
+      ...page,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getContacts(
+    session: string,
+    page: PaginationParams,
+    opts?: RequestOptions,
+  ) {
+    const url = `/api/contacts/all`;
+    const params = {
+      session: session,
+      ...page,
+      sortBy: ContactSortField.ID,
+      sortOrder: ContactSortField.ID,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getContact(session: string, contactId: string, opts?: RequestOptions) {
+    const url = `/api/contacts`;
+    const params = {
+      session: session,
+      contactId: contactId,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async contactCheckExists(
+    session: string,
+    phone: string,
+    opts?: RequestOptions,
+  ): Promise<WANumberExistResult> {
+    const url = `/api/contacts/check-exists`;
+    const params = {
+      phone: phone,
+      session: session,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getGroup(session: string, groupId: string, opts?: RequestOptions) {
+    const url = `/api/${session}/groups/${groupId}`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getChannel(
+    session: string,
+    channelId: string,
+    opts?: RequestOptions,
+  ): Promise<Channel> {
+    const url = `/api/${session}/channels/${channelId}`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getChatPicture(
+    session: string,
+    chatId: string,
+    opts?: RequestOptions,
+  ): Promise<string | null> {
+    const url = `/api/${session}/chats/${chatId}/picture`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data?.url);
+  }
+
+  async sendText(
+    body: MessageTextRequest,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/sendText`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async sendImage(
+    body: MessageImageRequest,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/sendImage`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async sendVideo(
+    body: MessageVideoRequest,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/sendVideo`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async sendVoice(
+    body: MessageVoiceRequest,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/sendVoice`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async sendFile(
+    body: MessageFileRequest,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/sendFile`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async deleteMessage(
+    session: string,
+    chatId: string,
+    messageId: string,
+    opts?: RequestOptions,
+  ) {
+    const url = `/api/${session}/chats/${chatId}/messages/${messageId}`;
+    return await this.client
+      .delete(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async startTyping(body: ChatRequest, opts?: RequestOptions) {
+    const url = `/api/startTyping`;
+    return await this.client
+      .post(url, body, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async stopTyping(body: ChatRequest, opts?: RequestOptions) {
+    const url = `/api/stopTyping`;
+    return await this.client.post(url, body, { signal: opts?.signal });
+  }
+
+  async readMessages(session: string, chatId: string, opts?: RequestOptions) {
+    const url = `/api/${session}/chats/${chatId}/messages/read`;
+    return await this.client
+      .post(url, undefined, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getMessages(
+    session: string,
+    chatId: string,
+    query: GetChatMessagesQuery,
+    filter: GetChatMessagesFilter,
+    opts?: RequestOptions,
+  ) {
+    const url = `/api/${session}/chats/${chatId}/messages`;
+    const params = {
+      ...query,
+      ...filter,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async getMessageById(
+    session: string,
+    chatId: string,
+    messageId: string,
+    media: boolean,
+    opts?: RequestOptions,
+  ) {
+    const url = `/api/${session}/chats/${chatId}/messages/${messageId}`;
+    const params = {
+      downloadMedia: media,
+    };
+    return await this.client
+      .get(url, { params: params, signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  async findPNByLid(
+    session: string,
+    lid: string,
+    opts?: RequestOptions,
+  ): Promise<string | null> {
+    const url = `/api/${session}/lids/${lid}`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data.pn);
+  }
+
+  async findLIDByPN(
+    session: string,
+    pn: string,
+    opts?: RequestOptions,
+  ): Promise<string | null> {
+    const url = `/api/${session}/lids/pn/${pn}`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data.lid);
+  }
+
+  /**
+   * Get the server version
+   * @returns Server version information
+   */
+  async serverVersion(opts?: RequestOptions): Promise<any> {
+    const url = `/api/server/version`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  /**
+   * Get the server status
+   * @returns Server status information
+   */
+  async serverStatus(opts?: RequestOptions): Promise<any> {
+    const url = `/api/server/status`;
+    return await this.client
+      .get(url, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+
+  /**
+   * Reboot the server
+   * @param force Whether to force reboot (true) or gracefully reboot (false)
+   * @returns Server stop response
+   */
+  async serverReboot(
+    force: boolean = false,
+    opts?: RequestOptions,
+  ): Promise<any> {
+    const url = `/api/server/stop`;
+    return await this.client
+      .post(url, { force }, { signal: opts?.signal })
+      .then((response) => response.data);
+  }
+}
+
+export class WAHASessionAPI {
+  constructor(
+    private session: string,
+    private api: WAHASelf,
+  ) {}
+
+  getChats(page: PaginationParams, opts?: RequestOptions) {
+    return this.api.getChats(this.session, page, opts);
+  }
+
+  getContacts(page: PaginationParams, opts?: RequestOptions): Promise<any> {
+    return this.api.getContacts(this.session, page, opts);
+  }
+
+  getContact(contactId: string, opts?: RequestOptions): Promise<any> {
+    return this.api.getContact(this.session, contactId, opts);
+  }
+
+  contactCheckExists(
+    phone: string,
+    opts?: RequestOptions,
+  ): Promise<WANumberExistResult> {
+    return this.api.contactCheckExists(this.session, phone, opts);
+  }
+
+  getGroup(groupId: string, opts?: RequestOptions): Promise<any> {
+    return this.api.getGroup(this.session, groupId, opts);
+  }
+
+  getChannel(channelId: string, opts?: RequestOptions): Promise<Channel> {
+    return this.api.getChannel(this.session, channelId, opts);
+  }
+
+  getChatPicture(
+    chatId: string,
+    opts?: RequestOptions,
+  ): Promise<string | null> {
+    return this.api.getChatPicture(this.session, chatId, opts);
+  }
+
+  sendText(body: MessageTextRequest, opts?: RequestOptions): Promise<any> {
+    body.session = this.session;
+    return this.api.sendText(body, opts);
+  }
+
+  sendImage(body: MessageImageRequest, opts?: RequestOptions): Promise<any> {
+    body.session = this.session;
+    return this.api.sendImage(body, opts);
+  }
+
+  sendVideo(body: MessageVideoRequest, opts?: RequestOptions): Promise<any> {
+    body.session = this.session;
+    return this.api.sendVideo(body, opts);
+  }
+
+  sendVoice(body: MessageVoiceRequest, opts?: RequestOptions): Promise<any> {
+    body.session = this.session;
+    return this.api.sendVoice(body, opts);
+  }
+
+  sendFile(body: MessageFileRequest, opts?: RequestOptions): Promise<any> {
+    body.session = this.session;
+    return this.api.sendFile(body, opts);
+  }
+
+  deleteMessage(chatId: string, messageId: string, opts?: RequestOptions) {
+    return this.api.deleteMessage(this.session, chatId, messageId, opts);
+  }
+
+  startTyping(body: ChatRequest, opts?: RequestOptions) {
+    body.session = this.session;
+    return this.api.startTyping(body, opts);
+  }
+
+  stopTyping(body: ChatRequest, opts?: RequestOptions) {
+    body.session = this.session;
+    return this.api.stopTyping(body, opts);
+  }
+
+  readMessages(chatId: string, opts?: RequestOptions) {
+    return this.api.readMessages(this.session, chatId, opts);
+  }
+
+  async getMessages(
+    chatId: string,
+    query: GetChatMessagesQuery,
+    filter: GetChatMessagesFilter,
+    opts?: RequestOptions,
+  ) {
+    return this.api.getMessages(this.session, chatId, query, filter, opts);
+  }
+
+  async getMessageById(
+    chatId: string,
+    messageId: string,
+    media: boolean,
+    opts?: RequestOptions,
+  ) {
+    return this.api.getMessageById(
+      this.session,
+      chatId,
+      messageId,
+      media,
+      opts,
+    );
+  }
+
+  //
+  // Lids
+  //
+  findPNByLid(lid: string, opts?: RequestOptions) {
+    return this.api.findPNByLid(this.session, lid, opts);
+  }
+
+  findLIDByPN(pn: string, opts?: RequestOptions) {
+    return this.api.findLIDByPN(this.session, pn, opts);
+  }
+}

src/apps/apps.module.ts

@@ -13,6 +13,7 @@ import { ChatwootLocalesController } from '@waha/apps/chatwoot/api/chatwoot.loca
 import { ChatWootExports } from '@waha/apps/chatwoot/chatwoot.module';
 import { parseBool } from '@waha/helpers';
 import { RMutexModule } from '@waha/modules/rmutex';
+import { Auth } from '@waha/core/auth/config';
 
 const IMPORTS = [
   BullModule.forRoot({
@@ -93,11 +94,11 @@ const AppsDisabled = {
 };
 
 function checkApiKey() {
-  const key = process.env.WHATSAPP_API_KEY || process.env.WAHA_API_KEY;
+  const key = Auth.key.value;
   if (!key) {
     return;
   }
-  const plain = process.env.WAHA_API_KEY_PLAIN;
+  const plain = Auth.keyplain.value;
   if (!plain) {
     throw Error(
       'WAHA_API_KEY set, please provide WAHA_API_KEY_PLAIN when WAHA_APPS_ENABLED',

src/apps/chatwoot/SessionStatusEmoji.ts

@@ -1,18 +0,0 @@
-import { WAHASessionStatus } from '@waha/structures/enums.dto';
-
-export function SessionStatusEmoji(status: WAHASessionStatus): string {
-  switch (status) {
-    case WAHASessionStatus.STOPPED:
-      return '⚠️';
-    case WAHASessionStatus.STARTING:
-      return '⏳';
-    case WAHASessionStatus.SCAN_QR_CODE:
-      return '⚠️';
-    case WAHASessionStatus.WORKING:
-      return '🟢';
-    case WAHASessionStatus.FAILED:
-      return '🛑';
-    default:
-      return '❓';
-  }
-}

src/apps/chatwoot/api/chatwoot.webhook.controller.ts

@@ -6,13 +6,13 @@ import {
   Post,
 } from '@nestjs/common';
 import { ApiOperation, ApiTags } from '@nestjs/swagger';
-import { FindChatID } from '@waha/apps/chatwoot/client/ids';
+import { IsCommandsChat } from '@waha/apps/chatwoot/client/ids';
 import { EventName, MessageType } from '@waha/apps/chatwoot/client/types';
-import { INBOX_CONTACT_CHAT_ID } from '@waha/apps/chatwoot/const';
 import { InboxData } from '@waha/apps/chatwoot/consumers/types';
 import { ChatWootQueueService } from '@waha/apps/chatwoot/services/ChatWootQueueService';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { AppRepository } from '@waha/apps/app_sdk/storage/AppRepository';
+import { CommandPrefix } from '@waha/apps/chatwoot/cli';
 
 @Controller('webhooks/chatwoot/')
 @ApiTags('🧩 Apps')
@@ -36,16 +36,26 @@ export class ChatwootWebhookController {
       return { success: true };
     }
 
-    // Ignore all private notes
-    if (body.private) {
-      return { success: true };
-    }
-
     // Ignore all incoming messages
     if (body.message_type == MessageType.INCOMING) {
       return { success: true };
     }
 
+    const isCommandsChat = IsCommandsChat(body);
+    // Ignore private notes (most of them)
+    const deleted = body?.content_attributes?.deleted;
+    if (body.private) {
+      // Ignore any private note in commands chats
+      if (isCommandsChat) {
+        return { success: true };
+      }
+      // keep "deleted" notes
+      // So Agent can delete "Sent From API/WhatsApp" messages in ChatWoot
+      if (!deleted) {
+        return { success: true };
+      }
+    }
+
     const data: InboxData = {
       session: session,
       app: id,
@@ -61,12 +71,8 @@ export class ChatwootWebhookController {
     }
 
     // Check if it's a command message (sent to the special inbox contact)
-    const sender = body?.conversation?.meta?.sender;
-    const chatId = FindChatID(sender);
-    const isCommandsChat = chatId === INBOX_CONTACT_CHAT_ID;
-
     // Check if it's a deleted message
-    if (body.content_attributes?.deleted && !isCommandsChat) {
+    if (deleted && !isCommandsChat) {
       await this.chatWootQueueService.addMessageDeletedJob(data);
       return { success: true };
     }
@@ -74,21 +80,35 @@ export class ChatwootWebhookController {
     // Route to specific queues based on an event type
     switch (body.event) {
       case EventName.MESSAGE_CREATED:
-        if (!isCommandsChat) {
-          await this.chatWootQueueService.addMessageCreatedJob(data);
-        } else {
+        if (isCommandsChat || body.content?.startsWith(CommandPrefix)) {
           await this.chatWootQueueService.addCommandsJob(body.event, data);
+        } else {
+          await this.chatWootQueueService.addMessageCreatedJob(data);
         }
         return { success: true };
       case EventName.MESSAGE_UPDATED:
-        if (!isCommandsChat) {
-          await this.chatWootQueueService.addMessageUpdatedJob(data);
-        } else {
+        // We handle only "retries" on message_update
+        // This is the attribute ChatWoot send
+        // There's NO other way to identify "status: read" updates right now
+        // There's no "body.status" in message_updated webhook :(
+        const isRetryNull = body.content_attributes?.external_error === null;
+        const isRetrySomething = Boolean(
+          body.content_attributes?.external_error,
+        );
+        const isRetry = isRetryNull || isRetrySomething;
+        if (!isRetry) {
+          return { success: true };
+        }
+
+        if (isCommandsChat || body.content?.startsWith(CommandPrefix)) {
           await this.chatWootQueueService.addCommandsJob(body.event, data);
+        } else {
+          await this.chatWootQueueService.addMessageUpdatedJob(data);
         }
         return { success: true };
       default:
         // Ignore other events
+        await this.chatWootQueueService.addJobToQueue(body.event, data);
         return { success: true };
     }
   }

src/apps/chatwoot/cache/ConversationCache.ts

@@ -1,8 +1,8 @@
-import { public_conversation } from '@figuro/chatwoot-sdk';
 import { ChatWootAPIConfig } from '@waha/apps/chatwoot/client/interfaces';
 import * as NodeCache from 'node-cache';
 
 import { IConversationCache } from './IConversationCache';
+import { ContactIds } from '@waha/apps/chatwoot/client/ConversationService';
 
 const cache: NodeCache = new NodeCache({
   stdTTL: 24 * 60 * 60, // 1 day
@@ -16,7 +16,7 @@ export function CacheForConfig(config: ChatWootAPIConfig): ConversationCache {
 class ConversationCache implements IConversationCache {
   constructor(private prefix: string) {}
 
-  fullKey(key: string) {
+  private fullKey(key: string) {
     return `${this.prefix}.${key}`;
   }
 
@@ -25,7 +25,7 @@ class ConversationCache implements IConversationCache {
     cache.del(fullKey);
   }
 
-  get(key: string): public_conversation | null {
+  get(key: string): ContactIds | null {
     const fullKey = this.fullKey(key);
     return cache.get(fullKey) || null;
   }
@@ -35,7 +35,7 @@ class ConversationCache implements IConversationCache {
     return cache.has(fullKey);
   }
 
-  set(key: string, value: public_conversation): void {
+  set(key: string, value: ContactIds): void {
     const fullKey = this.fullKey(key);
     cache.set(fullKey, value);
   }

src/apps/chatwoot/cache/IConversationCache.ts

@@ -1,8 +1,8 @@
-import { public_conversation } from '@figuro/chatwoot-sdk';
+import { ContactIds } from '@waha/apps/chatwoot/client/ConversationService';
 
 export interface IConversationCache {
-  get(key: string): public_conversation | null;
-  set(key: string, value: public_conversation): void;
+  get(key: string): ContactIds | null;
+  set(key: string, value: ContactIds): void;
   has(key: string): boolean;
   delete(key: string): void;
   clean(): void;

src/apps/chatwoot/chatwoot.module.ts

@@ -15,20 +15,31 @@ import { ChatWootInboxCommandsConsumer } from './consumers/inbox/commands';
 import { ChatWootInboxMessageCreatedConsumer } from './consumers/inbox/message_created';
 import { ChatWootInboxMessageDeletedConsumer } from './consumers/inbox/message_deleted';
 import { ChatWootInboxMessageUpdatedConsumer } from './consumers/inbox/message_updated';
-import { QueueName } from './consumers/QueueName';
+import { FlowProducerName, QueueName } from './consumers/QueueName';
 import { CheckVersionConsumer } from './consumers/scheduled/check.version';
 import { WAHAMessageAnyConsumer } from './consumers/waha/message.any';
 import { WAHAMessageEditedConsumer } from './consumers/waha/message.edited';
 import { WAHAMessageReactionConsumer } from './consumers/waha/message.reaction';
 import { WAHAMessageRevokedConsumer } from './consumers/waha/message.revoked';
+import { WAHAMessageAckConsumer } from './consumers/waha/message.ack';
 import { WAHASessionStatusConsumer } from './consumers/waha/session.status';
 import { ChatWootQueueService } from './services/ChatWootQueueService';
 import { ChatWootScheduleService } from './services/ChatWootScheduleService';
 import { ChatWootWAHAQueueService } from './services/ChatWootWAHAQueueService';
+import { QueueRegistry } from './services/QueueRegistry';
+import { ChatWootConversationCreatedConsumer } from './consumers/inbox/conversation_created';
+import { ChatWootConversationStatusChangedConsumer } from '@waha/apps/chatwoot/consumers/inbox/conversation_status_changed';
+import { TaskContactsPullConsumer } from '@waha/apps/chatwoot/consumers/task/contacts.pull';
+import { TaskMessagesPullConsumer } from '@waha/apps/chatwoot/consumers/task/messages.pull';
+import { BullModule } from '@nestjs/bullmq';
+import { QueueManager } from '@waha/apps/chatwoot/services/QueueManager';
 
 const CONTROLLERS = [ChatwootWebhookController, ChatwootLocalesController];
 
 const IMPORTS = lodash.flatten([
+  BullModule.registerFlowProducer({
+    name: FlowProducerName.MESSAGES_PULL_FLOW,
+  }),
   RegisterAppQueue({
     name: QueueName.SCHEDULED_MESSAGE_CLEANUP,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
@@ -37,6 +48,14 @@ const IMPORTS = lodash.flatten([
     name: QueueName.SCHEDULED_CHECK_VERSION,
     defaultJobOptions: merge(NoRetriesJobOptions, JobRemoveOptions),
   }),
+  RegisterAppQueue({
+    name: QueueName.TASK_CONTACTS_PULL,
+    defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
+  }),
+  RegisterAppQueue({
+    name: QueueName.TASK_MESSAGES_PULL,
+    defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
+  }),
   RegisterAppQueue({
     name: QueueName.WAHA_MESSAGE_ANY,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
@@ -53,6 +72,10 @@ const IMPORTS = lodash.flatten([
     name: QueueName.WAHA_MESSAGE_REVOKED,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
   }),
+  RegisterAppQueue({
+    name: QueueName.WAHA_MESSAGE_ACK,
+    defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
+  }),
   RegisterAppQueue({
     name: QueueName.WAHA_SESSION_STATUS,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
@@ -65,6 +88,14 @@ const IMPORTS = lodash.flatten([
     name: QueueName.INBOX_MESSAGE_UPDATED,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
   }),
+  RegisterAppQueue({
+    name: QueueName.INBOX_CONVERSATION_CREATED,
+    defaultJobOptions: merge(NoRetriesJobOptions, JobRemoveOptions),
+  }),
+  RegisterAppQueue({
+    name: QueueName.INBOX_CONVERSATION_STATUS_CHANGED,
+    defaultJobOptions: merge(NoRetriesJobOptions, JobRemoveOptions),
+  }),
   RegisterAppQueue({
     name: QueueName.INBOX_MESSAGE_DELETED,
     defaultJobOptions: merge(ExponentialRetriesJobOptions, JobRemoveOptions),
@@ -79,18 +110,30 @@ const PROVIDERS = [
   ChatWootInboxMessageCreatedConsumer,
   ChatWootInboxMessageUpdatedConsumer,
   ChatWootInboxMessageDeletedConsumer,
+  // Conversation events
+  ChatWootConversationCreatedConsumer,
+  ChatWootConversationStatusChangedConsumer,
   ChatWootInboxCommandsConsumer,
+  // Tasks
+  TaskContactsPullConsumer,
+  TaskMessagesPullConsumer,
+  // WAHA
   WAHASessionStatusConsumer,
   WAHAMessageAnyConsumer,
   WAHAMessageReactionConsumer,
   WAHAMessageEditedConsumer,
   WAHAMessageRevokedConsumer,
+  WAHAMessageAckConsumer,
+  // Scheduled
   MessageCleanupConsumer,
   CheckVersionConsumer,
+  // Services
   ChatWootWAHAQueueService,
   ChatWootQueueService,
   ChatWootScheduleService,
   ChatWootAppService,
+  QueueRegistry,
+  QueueManager,
 ];
 
 export const ChatWootExports = {

src/apps/chatwoot/cli/cmd.contacts.ts

@@ -0,0 +1,80 @@
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import {
+  ContactsPullOptions,
+  ContactsPullStatusMessage,
+} from '@waha/apps/chatwoot/consumers/task/contacts.pull';
+import { Job, JobsOptions, Queue } from 'bullmq';
+import { ChatWootScheduleService } from '@waha/apps/chatwoot/services/ChatWootScheduleService';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import { JobDataTimeout } from '@waha/apps/app_sdk/AppConsumer';
+import {
+  ExponentialRetriesJobOptions,
+  JobRemoveOptions,
+  merge,
+} from '@waha/apps/app_sdk/constants';
+
+export async function ContactsPullStart(
+  ctx: CommandContext,
+  options: ContactsPullOptions,
+  jobOptions: JobsOptions & JobDataTimeout,
+) {
+  const jobId = ChatWootScheduleService.SingleJobId(ctx.data.app);
+  const job: Job = await ctx.queues.contactsPull.getJob(jobId);
+  if (job) {
+    const state = await job.getState();
+    const done = state === 'completed' || state === 'failed';
+    if (!done) {
+      const msg = ctx.l.r('cli.cmd.contacts.pull.already-running');
+      await ctx.conversation.incoming(msg);
+      return;
+    }
+
+    // Remove already done job
+    await ContactsPullRemove(ctx.queues.contactsPull, ctx.data.app, ctx.logger);
+  }
+
+  const opts: JobsOptions = merge(
+    ExponentialRetriesJobOptions,
+    JobRemoveOptions,
+    jobOptions,
+  );
+  const data = {
+    ...ctx.data,
+    timeout: {
+      job: jobOptions.timeout.job,
+    },
+    options: options,
+  };
+  opts.jobId = jobId;
+  await ctx.queues.contactsPull.add(QueueName.TASK_CONTACTS_PULL, data, opts);
+}
+
+export async function ContactsPullStatus(ctx: CommandContext) {
+  const jobId = ChatWootScheduleService.SingleJobId(ctx.data.app);
+  const job: Job | null = await ctx.queues.contactsPull.getJob(jobId);
+
+  if (!job) {
+    const msg = ctx.l.r('cli.cmd.contacts.status.not-found');
+    await ctx.conversation.incoming(msg);
+    return;
+  }
+  const state = await job.getState();
+  const msg = ContactsPullStatusMessage(ctx.l, job, state);
+  await ctx.conversation.incoming(msg);
+}
+
+export async function ContactsPullRemove(
+  queue: Queue,
+  app: string,
+  logger: ILogger,
+): Promise<boolean> {
+  const jobId = ChatWootScheduleService.SingleJobId(app);
+  const job: Job = await queue.getJob(jobId);
+  if (!job) {
+    logger.info('Pull Contacts job has already been removed');
+    return false;
+  }
+  await job.remove();
+  return true;
+}

src/apps/chatwoot/cli/cmd.disabled.ts

@@ -0,0 +1,7 @@
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+
+export async function CommandDisabled(ctx: CommandContext, command: string) {
+  const text = ctx.l.r('cli.cmd.disabled', { command: command });
+  await ctx.conversation.incoming(text);
+}

src/apps/chatwoot/cli/cmd.messages.ts

@@ -0,0 +1,182 @@
+import * as lodash from 'lodash';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import {
+  ChatID,
+  MessagesPullOptions,
+  MessagesPullStatusMessage,
+  TaskActivity,
+} from '@waha/apps/chatwoot/consumers/task/messages.pull';
+import { ChatWootScheduleService } from '@waha/apps/chatwoot/services/ChatWootScheduleService';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import { JobDataTimeout } from '@waha/apps/app_sdk/AppConsumer';
+import { FlowProducer, Job, JobsOptions, Queue } from 'bullmq';
+import { FlowJob } from 'bullmq/dist/esm/interfaces';
+import { GetAllChatIDs, IsCommandsChat } from '@waha/apps/chatwoot/client/ids';
+import { ChainJobsOneAtATime } from '@waha/apps/app_sdk/JobUtils';
+import {
+  ExponentialRetriesJobOptions,
+  JobRemoveOptions,
+  merge,
+} from '@waha/apps/app_sdk/constants';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+import { WAHASelf, WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
+import {
+  IgnoreJidConfig,
+  isNullJid,
+  isPnUser,
+  JidFilter,
+} from '@waha/core/utils/jids';
+
+function oneJob(chat: string, data, opts: JobsOptions): FlowJob {
+  data = lodash.cloneDeep(data);
+  data.options.chat = chat;
+  opts = lodash.cloneDeep(opts);
+  return {
+    name: chat,
+    queueName: QueueName.TASK_MESSAGES_PULL,
+    data: data,
+    opts: merge(ExponentialRetriesJobOptions, JobRemoveOptions, opts),
+    children: [],
+  };
+}
+
+export async function MessagesPullStart(
+  ctx: CommandContext,
+  options: MessagesPullOptions,
+  jobOptions: JobsOptions & JobDataTimeout,
+) {
+  const queue = ctx.queues.messagesPull;
+  const jobId = ChatWootScheduleService.SingleJobId(ctx.data.app);
+  const job: Job | null = await queue.getJob(jobId);
+
+  if (job) {
+    const state = await job.getState();
+    const done = state === 'completed' || state === 'failed';
+    if (!done) {
+      const msg = ctx.l.r('cli.cmd.messages.pull.already-running', {
+        chat: job.data.options.chat,
+      });
+      await ctx.conversation.incoming(msg);
+      return;
+    }
+
+    await MessagesPullRemove(queue, ctx.data.app, ctx.logger);
+  }
+  const opts: JobsOptions = {
+    ...jobOptions,
+    ignoreDependencyOnFailure: true,
+    delay: 1_000,
+  };
+  const data = {
+    ...ctx.data,
+    timeout: {
+      job: jobOptions.timeout.job,
+    },
+    options: options,
+  };
+  const producer: FlowProducer = ctx.flows.messagesPull;
+  let chats: string[] = [options.chat];
+
+  if (options.chat === ChatID.ALL) {
+    if (IsCommandsChat(data.body)) {
+      if (EngineHelper.SupportsAllChatForMessage()) {
+        //   keep "all" chats - that's fine
+      } else {
+        // "all" chats for engine that doesn't support it
+        chats = await resolveAllToChats(ctx.waha, ctx.data.session, options);
+        if (chats.length == 0) {
+          throw new Error(ctx.l.r('cli.cmd.messages.pull.no-chats-found'));
+        }
+      }
+    } else {
+      // It's per-chat command, get the chat ids and run the pulling process
+      chats = GetAllChatIDs(data.body?.conversation?.meta?.sender);
+      chats = EngineHelper.FilterChatIdsForMessages(chats);
+    }
+  }
+  const children = chats.map((chat) => oneJob(chat, data, opts));
+
+  let root: FlowJob;
+  if (children.length == 1) {
+    // Schedule one job, no "summary" job required
+    root = children[0];
+  } else {
+    // Add "summary" parent job so we get the overall progress at the end
+    root = oneJob(ChatID.SUMMARY, data, opts);
+    root.children = [ChainJobsOneAtATime(children)];
+  }
+  root.opts.jobId = jobId;
+  await producer.add(root);
+  const activity = new TaskActivity(ctx.l, ctx.conversation);
+  await activity.details(data);
+}
+
+export async function MessagesPullStatus(ctx: CommandContext) {
+  const queue = ctx.queues.messagesPull;
+  const jobId = ChatWootScheduleService.SingleJobId(ctx.data.app);
+  const job: Job | null = await queue.getJob(jobId);
+
+  if (!job) {
+    const msg = ctx.l.r('cli.cmd.messages.status.not-found');
+    await ctx.conversation.incoming(msg);
+    return;
+  }
+
+  const state = await job.getState();
+  const msg = MessagesPullStatusMessage(ctx.l, job, state);
+  await ctx.conversation.incoming(msg);
+}
+
+export async function MessagesPullRemove(
+  queue: Queue,
+  app: string,
+  logger: ILogger,
+): Promise<boolean> {
+  const jobId = ChatWootScheduleService.SingleJobId(app);
+  const job: Job | null = await queue.getJob(jobId);
+  if (!job) {
+    logger.info('Pull Messages job has already been removed');
+    return false;
+  }
+
+  await job.remove();
+  return true;
+}
+
+/**
+ * WORKING ONLY FOR WEBJS
+ */
+async function resolveAllToChats(
+  waha: WAHASelf,
+  sessionName: string,
+  options: MessagesPullOptions,
+): Promise<string[]> {
+  const session = new WAHASessionAPI(sessionName, waha);
+  let chats = await session.getChats({
+    limit: undefined,
+    offset: undefined,
+  });
+  // new chat last
+  chats = lodash.sortBy(chats, (c) => c.timestamp || 0);
+
+  const gte = Date.now() - options.period.start;
+  const result = [];
+  const jids = new JidFilter(options.ignore);
+  for (const chat of chats) {
+    const id = chat.id._serialized;
+    if (!jids.include(id)) {
+      continue;
+    }
+    if (isNullJid(id)) {
+      continue;
+    }
+    const timestamp = (chat.timestamp || Infinity) * 1000;
+    if (timestamp < gte) {
+      // Too old chat
+      continue;
+    }
+    result.push(id);
+  }
+  return result;
+}

src/apps/chatwoot/cli/cmd.queue.ts

@@ -0,0 +1,45 @@
+import * as lodash from 'lodash';
+import { QueueManager } from '@waha/apps/chatwoot/services/QueueManager';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+import { Conversation } from '@waha/apps/chatwoot/client/Conversation';
+import { QueueRegistry } from '@waha/apps/chatwoot/services/QueueRegistry';
+import { QueueNameRepr } from '@waha/apps/app_sdk/JobUtils';
+
+export interface QueueCommandContext {
+  queues: {
+    registry: QueueRegistry;
+  };
+  l: Locale;
+  conversation: Conversation;
+}
+
+export async function QueueStatus(ctx: QueueCommandContext, name: string) {
+  const manager = new QueueManager(ctx.queues.registry);
+  const names = manager.resolve(name);
+  let result = await manager.status(names);
+  for (const status of result) {
+    status.name = QueueNameRepr(status.name);
+  }
+  // locked: true - last
+  result = lodash.sortBy(result, [(x) => !!x.locked, 'name']);
+  const msg = ctx.l.r('cli.cmd.queue.status.result', {
+    queues: result,
+  });
+  await ctx.conversation.incoming(msg);
+}
+
+export async function QueueStart(ctx: QueueCommandContext, name: string) {
+  const manager = new QueueManager(ctx.queues.registry);
+  const names = manager.resolve(name);
+  await manager.resume(names);
+  const msg = ctx.l.r('cli.cmd.queue.resumed');
+  await ctx.conversation.activity(msg);
+}
+
+export async function QueueStop(ctx: QueueCommandContext, name?: string) {
+  const manager = new QueueManager(ctx.queues.registry);
+  const names = manager.resolve(name);
+  await manager.pause(names);
+  const msg = ctx.l.r('cli.cmd.queue.paused');
+  await ctx.conversation.activity(msg);
+}

src/apps/chatwoot/cli/cmd.server.ts

@@ -0,0 +1,22 @@
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+
+export async function ServerStatus(ctx: CommandContext) {
+  ctx.logger.info('Getting server version and status');
+  const version = await ctx.waha.serverVersion();
+  const status = await ctx.waha.serverStatus();
+  const text = ctx.l.key(TKey.APP_SERVER_VERSION_AND_STATUS).render({
+    version: JSON.stringify(version, null, 2),
+    status: JSON.stringify(status, null, 2),
+  });
+  await ctx.conversation.incoming(text);
+}
+
+export async function ServerReboot(ctx: CommandContext, force: boolean) {
+  const type = force ? 'force' : 'graceful';
+  const tkey = force ? TKey.APP_SERVER_REBOOT_FORCE : TKey.APP_SERVER_REBOOT;
+  ctx.logger.info(`Rebooting server (${type})`);
+  const text = ctx.l.key(tkey).render();
+  await ctx.conversation.incoming(text);
+  await ctx.waha.serverReboot(false);
+}

src/apps/chatwoot/cli/cms.session.ts

@@ -0,0 +1,54 @@
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { SessionStatusEmoji } from '@waha/apps/chatwoot/emoji';
+import { AttachmentFromBuffer } from '@waha/apps/chatwoot/client/messages';
+import { MessageType } from '@waha/apps/chatwoot/client/types';
+
+export async function SessionRestart(ctx: CommandContext) {
+  await ctx.waha.restart(ctx.data.session);
+}
+
+export async function SessionStart(ctx: CommandContext) {
+  return SessionRestart(ctx);
+}
+
+export async function SessionLogout(ctx: CommandContext) {
+  ctx.logger.info(`Logging out session ${ctx.data.session}`);
+  await ctx.waha.logout(ctx.data.session);
+  const text = ctx.l.key(TKey.APP_LOGOUT_SUCCESS).render();
+  await ctx.conversation.incoming(text);
+}
+
+export async function SessionStop(ctx: CommandContext) {
+  ctx.logger.info(`Stopping session ${ctx.data.session}`);
+  await ctx.waha.stop(ctx.data.session);
+}
+
+export async function SessionStatus(ctx: CommandContext) {
+  ctx.logger.info(`Getting status for session ${ctx.data.session}`);
+  const session = await ctx.waha.get(ctx.data.session);
+  const emoji = SessionStatusEmoji(session.status);
+  const text = ctx.l.key(TKey.APP_SESSION_CURRENT_STATUS).render({
+    emoji: emoji,
+    session: session.name,
+    status: session.status,
+    name: session.me?.pushName || 'Unknown',
+    id: session.me?.id || 'No phone number',
+  });
+  await ctx.conversation.incoming(text);
+}
+
+export async function SessionQR(ctx: CommandContext) {
+  const content = await ctx.waha.qr(ctx.data.session);
+  const message = AttachmentFromBuffer(content, 'qr.jpg');
+  message.message_type = MessageType.INCOMING;
+  await ctx.conversation.send(message);
+}
+
+export async function SessionScreenshot(ctx: CommandContext) {
+  ctx.logger.info(`Getting screenshot for session ${ctx.data.session}`);
+  const content = await ctx.waha.screenshot(ctx.data.session);
+  const message = AttachmentFromBuffer(content, 'screenshot.jpg');
+  message.message_type = MessageType.INCOMING;
+  await ctx.conversation.send(message);
+}

src/apps/chatwoot/cli/index.ts

@@ -0,0 +1,35 @@
+import { CommanderError } from 'commander';
+import { parse } from 'shell-quote';
+import { BufferedOutput } from '@waha/apps/chatwoot/cli/utils/BufferedOutput';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { ChatWootCommandsConfig } from '@waha/apps/chatwoot/dto/config.dto';
+import { BuildProgram } from '@waha/apps/chatwoot/cli/program.a';
+import { CHATWOOT_COMMAND_PREFIX } from '@waha/apps/chatwoot/env';
+
+export async function runText(
+  commands: ChatWootCommandsConfig,
+  ctx: CommandContext,
+  text: string,
+) {
+  // Prepare text for cli like command
+  text = text
+    .split('\n') // split into lines
+    .map((line) => line.trimStart()) // remove indentation
+    .join(' ') // join with space
+    .trim(); // final cleanup
+  const output = new BufferedOutput();
+  const program = BuildProgram(commands, ctx, output);
+  const argv = parse(text);
+  try {
+    await program.parseAsync(argv, { from: 'user' });
+  } catch (err) {
+    if (err instanceof CommanderError) {
+      return output;
+    } else {
+      throw err; // unexpected bug in your action code
+    }
+  }
+  return output;
+}
+
+export const CommandPrefix = CHATWOOT_COMMAND_PREFIX;

src/apps/chatwoot/cli/program.a.ts

@@ -0,0 +1,70 @@
+import { ChatWootCommandsConfig } from '@waha/apps/chatwoot/dto/config.dto';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { Argument, Command, Option, OutputConfiguration } from 'commander';
+import {
+  buildFormatHelp,
+  fullCommandPath,
+} from '@waha/apps/chatwoot/cli/utils/help';
+import { AddSessionCommand } from '@waha/apps/chatwoot/cli/program.session';
+import { AddContactsCommand } from '@waha/apps/chatwoot/cli/program.contacts';
+import { AddMessagesCommand } from '@waha/apps/chatwoot/cli/program.messages';
+import { AddServerCommand } from '@waha/apps/chatwoot/cli/program.server';
+import { AddQueueCommand } from '@waha/apps/chatwoot/cli/program.queue';
+
+function Program(ctx: CommandContext, output: OutputConfiguration) {
+  const l = ctx.l;
+  const program = new Command();
+  program
+    .name('')
+    .description(l.r('cli.cmd.root.description'))
+    .exitOverride()
+    .configureOutput(output)
+    .showSuggestionAfterError(true)
+    .configureHelp({
+      helpWidth: 200,
+      styleOptionTerm(str: string) {
+        return `- \`${str}\``;
+      },
+      styleArgumentTerm(str: string) {
+        return `- **${str}**`;
+      },
+      styleUsage(str) {
+        return `**${str}**`;
+      },
+      styleSubcommandTerm(str: string) {
+        return `- **${str}**`;
+      },
+      styleSubcommandDescription(str: string) {
+        return str ? `- ${str}` : str;
+      },
+      subcommandTerm: fullCommandPath,
+      commandUsage(cmd) {
+        // For the root program - no usage
+        if (!cmd.parent)
+          return `${l.r('cli.usage.command')} ${l.r('cli.usage.options')}`;
+        // For subcommands, keep default behavior
+        if (cmd.commands.length > 0) {
+          return `${fullCommandPath(cmd)} ${l.r('cli.usage.command')} ${l.r(
+            'cli.usage.options',
+          )}`;
+        }
+        return `${fullCommandPath(cmd)} ${l.r('cli.usage.options')}`;
+      },
+      formatHelp: buildFormatHelp(l),
+    });
+  return program;
+}
+
+export function BuildProgram(
+  commands: ChatWootCommandsConfig,
+  ctx: CommandContext,
+  output: OutputConfiguration,
+) {
+  const program = Program(ctx, output);
+  AddSessionCommand(program, ctx);
+  AddContactsCommand(program, ctx);
+  AddMessagesCommand(program, ctx, commands.queue);
+  AddQueueCommand(program, ctx, commands.queue);
+  AddServerCommand(program, ctx, commands.server);
+  return program;
+}

src/apps/chatwoot/cli/program.contacts.ts

@@ -0,0 +1,113 @@
+import { Argument, Command, Option } from 'commander';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import {
+  JobAttemptsOption,
+  JobTimeoutOption,
+  ParseMS,
+  NotNegativeNumber,
+  ProgressOption,
+} from '@waha/apps/chatwoot/cli/utils/options';
+import {
+  ContactsPullStart,
+  ContactsPullStatus,
+} from '@waha/apps/chatwoot/cli/cmd.contacts';
+import { ContactsPullOptions } from '@waha/apps/chatwoot/consumers/task/contacts.pull';
+import { JobsOptions } from 'bullmq';
+import { JobDataTimeout } from '@waha/apps/app_sdk/AppConsumer';
+
+export function AddContactsCommand(program: Command, ctx: CommandContext) {
+  const l = ctx.l;
+  const SyncGroup = l.r('cli.cmd.root.sub.sync');
+  program.commandsGroup(SyncGroup);
+
+  program
+    .command('contacts')
+    .summary(l.r('cli.cmd.contacts.summary'))
+    .description(l.r('cli.cmd.contacts.description'))
+    .helpGroup(SyncGroup)
+    .addArgument(
+      new Argument(
+        '[action]',
+        l.r('cli.cmd.contacts.action.description'),
+      ).choices(['pull', 'status', 'help']),
+    )
+    .addOption(
+      new Option(
+        '-a, --avatar <mode>',
+        l.r('cli.cmd.contacts.pull.option.avatar'),
+      )
+        .choices(['if-missing', 'update'])
+        .preset('if-missing'),
+    )
+    .option('-g, --groups', l.r('cli.cmd.contacts.pull.option.groups'))
+    .option('-l, --lids', l.r('cli.cmd.contacts.pull.option.lids'))
+    .option(
+      '--na, --no-attributes',
+      l.r('cli.cmd.contacts.pull.option.no-attributes'),
+    )
+    .option(
+      '-b, --batch <number>',
+      l.r('cli.cmd.contacts.pull.option.batch'),
+      NotNegativeNumber,
+      100,
+    )
+    .addOption(
+      ProgressOption(l.r('cli.cmd.contacts.pull.option.progress'), 100),
+    )
+    .addOption(new JobAttemptsOption(l, 6))
+    .addOption(new JobTimeoutOption(l, '10m'))
+    .addOption(
+      new Option(
+        '--dc, --delay-contact <duration>',
+        l.r('cli.cmd.contacts.pull.option.delay-contact'),
+      )
+        .argParser(ParseMS)
+        .default(ParseMS('0.1s'), '0.1s'),
+    )
+    .addOption(
+      new Option(
+        '--db, --delay-batch <duration>',
+        l.r('cli.cmd.contacts.pull.option.delay-batch'),
+      )
+        .argParser(ParseMS)
+        .default(ParseMS('1s'), '1s'),
+    )
+    .action(async (action, opts, cmd: Command) => {
+      if (!action) {
+        cmd.outputHelp();
+        return;
+      }
+
+      if (action === 'help') {
+        cmd.outputHelp();
+        return;
+      }
+
+      if (action === 'status') {
+        await ContactsPullStatus(ctx);
+        return;
+      }
+
+      const options: ContactsPullOptions = {
+        batch: opts.batch,
+        progress: opts.progress,
+        avatar: opts.avatar,
+        attributes: opts.attributes,
+        contacts: {
+          lids: opts.lids,
+          groups: opts.groups,
+        },
+        delay: {
+          contact: opts.delayContact,
+          batch: opts.delayBatch,
+        },
+      };
+      const jobOptions: JobsOptions & JobDataTimeout = {
+        attempts: opts.attempts,
+        timeout: {
+          job: opts.timeout,
+        },
+      };
+      await ContactsPullStart(ctx, options, jobOptions);
+    });
+}

src/apps/chatwoot/cli/program.messages.ts

@@ -0,0 +1,142 @@
+import { Argument, Command, Option } from 'commander';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import {
+  JobAttemptsOption,
+  JobTimeoutOption,
+  ParseMS,
+  NotNegativeNumber,
+  ProgressOption,
+} from '@waha/apps/chatwoot/cli/utils/options';
+import {
+  MessagesPullStart,
+  MessagesPullStatus,
+} from '@waha/apps/chatwoot/cli/cmd.messages';
+import { MessagesPullOptions } from '@waha/apps/chatwoot/consumers/task/messages.pull';
+import { JobsOptions } from 'bullmq';
+import { JobDataTimeout } from '@waha/apps/app_sdk/AppConsumer';
+
+export function AddMessagesCommand(
+  program: Command,
+  ctx: CommandContext,
+  queue: boolean,
+) {
+  const l = ctx.l;
+  const SyncGroup = l.r('cli.cmd.root.sub.sync');
+  program.commandsGroup(SyncGroup);
+
+  program
+    .command('messages')
+    .summary(l.r('cli.cmd.messages.summary'))
+    .description(l.r('cli.cmd.messages.description'))
+    .helpGroup(SyncGroup)
+    .addArgument(
+      new Argument(
+        '[action]',
+        l.r('cli.cmd.messages.action.description'),
+      ).choices(['pull', 'status', 'help']),
+    )
+    .addArgument(
+      new Argument('[end]', l.r('cli.cmd.messages.pull.argument.end'))
+        .argParser(ParseMS)
+        .default(ParseMS('1d'), '1d'),
+    )
+    .addArgument(
+      new Argument('[start]', l.r('cli.cmd.messages.pull.argument.start'))
+        .argParser(ParseMS)
+        .default(ParseMS('0d'), '0d'),
+    )
+    .option(
+      '-c, --chat <chat>',
+      l.r('cli.cmd.messages.pull.option.chat'),
+      'all',
+    )
+    .option('-f, --force', l.r('cli.cmd.messages.pull.option.force'))
+    .option('--nd, --no-dm', l.r('cli.cmd.messages.pull.option.no-dm'))
+    .option('-g, --groups', l.r('cli.cmd.messages.pull.option.groups'))
+    .option('--ch, --channels', l.r('cli.cmd.messages.pull.option.channels'))
+    .option('-s, --status', l.r('cli.cmd.messages.pull.option.status'))
+    .option('--bc, --broadcast', l.r('cli.cmd.messages.pull.option.broadcast'))
+    .option('-m, --media', l.r('cli.cmd.messages.pull.option.media'))
+    .option('--pause', l.r('cli.cmd.messages.pull.option.pause'))
+    .option(
+      '--rc, --resolve-conversations',
+      l.r('cli.cmd.messages.pull.option.resolve-conversations'),
+    )
+    .option(
+      '-b, --batch <number>',
+      l.r('cli.cmd.messages.pull.option.batch'),
+      NotNegativeNumber,
+      100 as any,
+    )
+    .addOption(ProgressOption(l.r('cli.cmd.messages.pull.option.progress')))
+    .addOption(new JobAttemptsOption(l, 6))
+    .addOption(new JobTimeoutOption(l, '10m'))
+    .addOption(
+      new Option(
+        '--tm, --timeout-media <duration>',
+        l.r('cli.cmd.messages.pull.option.timeout-media'),
+      )
+        .argParser(ParseMS)
+        .default(ParseMS('30s'), '30s'),
+    )
+    .action(async (action, end, start, opts, cmd: Command) => {
+      if (!action) {
+        cmd.outputHelp();
+        return;
+      }
+
+      if (action === 'help') {
+        cmd.outputHelp();
+        return;
+      }
+
+      if (action === 'status') {
+        await MessagesPullStatus(ctx);
+        return;
+      }
+      if (end > start) {
+        // Swap
+        const tmp = end;
+        end = start;
+        start = tmp;
+      }
+
+      if (opts.pause && !queue) {
+        await ctx.conversation.incoming(
+          l.r('cli.cmd.messages.pull.error.pause-no-queue'),
+        );
+        return;
+      }
+
+      const options: MessagesPullOptions = {
+        chat: opts.chat,
+        progress: opts.progress,
+        period: {
+          end: end,
+          start: start,
+        },
+        media: opts.media,
+        force: opts.force,
+        pause: opts.pause,
+        timeout: {
+          media: opts.timeoutMedia,
+        },
+        batch: opts.batch,
+        ignore: {
+          dm: !opts.dm,
+          status: !opts.status,
+          groups: !opts.groups,
+          channels: !opts.channels,
+          broadcast: !opts.broadcast,
+        },
+        resolveConversations: opts.resolveConversations,
+      };
+      const jobOptions: JobsOptions & JobDataTimeout = {
+        attempts: opts.attempts,
+        timeout: {
+          job: opts.timeout,
+        },
+      };
+      await MessagesPullStart(ctx, options, jobOptions);
+    });
+}

src/apps/chatwoot/cli/program.queue.ts

@@ -0,0 +1,66 @@
+import { Argument, Command } from 'commander';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { CommandDisabled } from '@waha/apps/chatwoot/cli/cmd.disabled';
+import {
+  QueueStart,
+  QueueStatus,
+  QueueStop,
+} from '@waha/apps/chatwoot/cli/cmd.queue';
+
+export function AddQueueCommand(
+  program: Command,
+  ctx: CommandContext,
+  enabled: boolean,
+) {
+  const l = ctx.l;
+  const QueueGroup = l.r('cli.cmd.root.sub.queue');
+  program.commandsGroup(QueueGroup);
+
+  program
+    .command('queue', { hidden: !enabled })
+    .alias('q')
+    .summary(l.r('cli.cmd.queue.summary'))
+    .description(l.r('cli.cmd.queue.description'))
+    .helpGroup(QueueGroup)
+    .addArgument(
+      new Argument('[action]', l.r('cli.cmd.queue.action.description'))
+        .choices(['status', 'start', 'stop', 'help'])
+        .default('help'),
+    )
+    .addArgument(
+      new Argument('[name]', l.r('cli.cmd.queue.argument.name')).default(''),
+    )
+    .action(async function (this: Command, action: string, name: string) {
+      if (!action) {
+        this.outputHelp();
+        return;
+      }
+
+      if (action === 'help') {
+        this.outputHelp();
+        return;
+      }
+
+      if (!enabled) {
+        await CommandDisabled(ctx, 'queue');
+        return;
+      }
+
+      if (action === 'status') {
+        await QueueStatus(ctx, name);
+        return;
+      }
+
+      if (action === 'start') {
+        await QueueStart(ctx, name);
+        return;
+      }
+
+      if (action === 'stop') {
+        await QueueStop(ctx, name);
+        return;
+      }
+
+      this.outputHelp();
+    });
+}

src/apps/chatwoot/cli/program.server.ts

@@ -0,0 +1,38 @@
+import { Command } from 'commander';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { CommandDisabled } from '@waha/apps/chatwoot/cli/cmd.disabled';
+import { ServerReboot, ServerStatus } from '@waha/apps/chatwoot/cli/cmd.server';
+
+export function AddServerCommand(
+  program: Command,
+  ctx: CommandContext,
+  enabled: boolean,
+) {
+  const l = ctx.l;
+  const ServerGroup = l.r('cli.cmd.root.sub.server');
+  program.commandsGroup(ServerGroup);
+
+  const server = program
+    .command('server', { hidden: !enabled })
+    .description(l.r('cli.cmd.server.description'))
+    .helpGroup(ServerGroup);
+  if (!enabled) {
+    // Do not show help, show disabled ASAP
+    server.action(() => CommandDisabled(ctx, 'server'));
+  }
+  server
+    .command('status')
+    .description(l.r('cli.cmd.server.status.description'))
+    .action(() =>
+      enabled ? ServerStatus(ctx) : CommandDisabled(ctx, 'server status'),
+    );
+  server
+    .command('reboot')
+    .description(l.r('cli.cmd.server.reboot.description'))
+    .option('-f, --force', l.r('cli.cmd.server.reboot.option.force'), false)
+    .action((opts) =>
+      enabled
+        ? ServerReboot(ctx, opts.force)
+        : CommandDisabled(ctx, 'server reboot'),
+    );
+}

src/apps/chatwoot/cli/program.session.ts

@@ -0,0 +1,60 @@
+import { Command } from 'commander';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import {
+  SessionLogout,
+  SessionQR,
+  SessionRestart,
+  SessionScreenshot,
+  SessionStart,
+  SessionStatus,
+  SessionStop,
+} from '@waha/apps/chatwoot/cli/cms.session';
+
+export function AddSessionCommand(program: Command, ctx: CommandContext) {
+  const l = ctx.l;
+  const SessionGroup = l.r('cli.cmd.root.sub.session');
+  program.commandsGroup(SessionGroup);
+
+  program
+    .command('status')
+    .alias('1')
+    .description(l.r('cli.cmd.session.status.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionStatus(ctx));
+  program
+    .command('restart')
+    .alias('2')
+    .description(l.r('cli.cmd.session.restart.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionRestart(ctx));
+  program
+    .command('start')
+    .alias('3')
+    .description(l.r('cli.cmd.session.start.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionStart(ctx));
+  program
+    .command('stop')
+    .alias('4')
+    .description(l.r('cli.cmd.session.stop.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionStop(ctx));
+  program
+    .command('logout')
+    .alias('5')
+    .description(l.r('cli.cmd.session.logout.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionLogout(ctx));
+  program
+    .command('qr')
+    .alias('6')
+    .description(l.r('cli.cmd.session.qr.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionQR(ctx));
+  program
+    .command('screenshot')
+    .alias('7')
+    .description(l.r('cli.cmd.session.screenshot.description'))
+    .helpGroup(SessionGroup)
+    .action(() => SessionScreenshot(ctx));
+}

src/apps/chatwoot/cli/types.ts

@@ -0,0 +1,23 @@
+import { WAHASelf } from '@waha/apps/app_sdk/waha/WAHASelf';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+import { Conversation } from '../client/Conversation';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import { FlowProducer, Queue } from 'bullmq';
+import { InboxData } from '@waha/apps/chatwoot/consumers/types';
+import { QueueRegistry } from '@waha/apps/chatwoot/services/QueueRegistry';
+
+export interface CommandContext {
+  data: InboxData;
+  logger: ILogger;
+  l: Locale;
+  waha: WAHASelf;
+  conversation: Conversation;
+  queues: {
+    registry: QueueRegistry;
+    contactsPull: Queue;
+    messagesPull: Queue;
+  };
+  flows: {
+    messagesPull: FlowProducer;
+  };
+}

src/apps/chatwoot/cli/utils/BufferedOutput.ts

@@ -0,0 +1,26 @@
+import { OutputConfiguration } from 'commander';
+
+export class BufferedOutput implements OutputConfiguration {
+  private outBuffer: string[] = [];
+  private errBuffer: string[] = [];
+
+  writeOut = (str: string): void => {
+    this.outBuffer.push(str);
+  };
+
+  writeErr = (str: string): void => {
+    this.errBuffer.push(str);
+  };
+
+  outputError = (str: string, write: (s: string) => void) => {
+    this.errBuffer.push(str);
+  };
+
+  get out() {
+    return this.outBuffer.join('');
+  }
+
+  get err() {
+    return this.errBuffer.join('');
+  }
+}

src/apps/chatwoot/cli/utils/help.ts

@@ -0,0 +1,132 @@
+import { Command, Help, Option } from 'commander';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+
+export function fullCommandPath(sub: Command): string {
+  const parts: string[] = [];
+  let cmd: Command | null = sub;
+  // collect names up to (but not including) the root program
+  const name = cmd.name();
+  if (name) parts.push(name);
+  while (cmd && cmd.parent) {
+    cmd = cmd.parent!;
+    const name = cmd.name();
+    if (name && name != 'program') parts.push(name);
+  }
+  return parts.reverse().join(' ');
+}
+
+export function buildFormatHelp(l: Locale) {
+  /**
+   * Commands first, then Arguments, then Options
+   * @param cmd
+   * @param helper
+   */
+
+  return function formatHelp(this: Help, cmd: Command, helper: Help) {
+    const termWidth = helper.padWidth(cmd, helper);
+    const helpWidth = helper.helpWidth ?? 80;
+
+    const callFormatItem = (term: string, description: string) =>
+      helper.formatItem(term, termWidth, description, helper);
+    let output: string[] = [];
+
+    const commandDescription = helper.commandDescription(cmd);
+    if (commandDescription.length > 0) {
+      output = output.concat([
+        helper.boxWrap(
+          helper.styleCommandDescription(commandDescription),
+          helpWidth,
+        ),
+        '',
+      ]);
+    }
+
+    const usage = helper.commandUsage(cmd);
+    if (usage) {
+      output.push(
+        `${
+          helper.styleTitle(l.r('cli.help.usage.title')) + '\n'
+        } ${helper.styleUsage(helper.commandUsage(cmd))}`,
+      );
+      output.push('');
+    }
+
+    const commandGroups = this.groupItems(
+      cmd.commands as Command[],
+      helper.visibleCommands(cmd),
+      (sub) => sub.helpGroup() || l.r('cli.help.commands.defaultGroup'),
+    );
+    commandGroups.forEach((commands, group) => {
+      if (!commands.length) {
+        return;
+      }
+
+      const commandLines = commands.map((sub) => {
+        const commandTerm = helper.styleSubcommandTerm(
+          helper.subcommandTerm(sub),
+        );
+        const description = helper.subcommandDescription(sub);
+        const styledDescription = description
+          ? helper.styleSubcommandDescription(description)
+          : '';
+        return `${commandTerm} ${styledDescription}`;
+      });
+
+      output.push(helper.styleTitle(group));
+      output.push(...commandLines);
+      output.push('');
+    });
+
+    const argumentList = helper
+      .visibleArguments(cmd)
+      .map((argument) =>
+        callFormatItem(
+          helper.styleArgumentTerm(helper.argumentTerm(argument)),
+          helper.styleArgumentDescription(helper.argumentDescription(argument)),
+        ),
+      );
+    output = output.concat(
+      this.formatItemList(
+        l.r('cli.help.arguments.title'),
+        argumentList,
+        helper,
+      ),
+    );
+
+    const optionGroups = this.groupItems(
+      cmd.options as Option[],
+      helper.visibleOptions(cmd),
+      (option) =>
+        option.helpGroupHeading ?? l.r('cli.help.options.defaultGroup'),
+    );
+    optionGroups.forEach((options, group) => {
+      const optionList = options.map((option) =>
+        callFormatItem(
+          helper.styleOptionTerm(helper.optionTerm(option)),
+          helper.styleOptionDescription(helper.optionDescription(option)),
+        ),
+      );
+      output = output.concat(this.formatItemList(group, optionList, helper));
+    });
+
+    if (helper.showGlobalOptions) {
+      const globalOptionList = helper
+        .visibleGlobalOptions(cmd)
+        .map((option) =>
+          callFormatItem(
+            helper.styleOptionTerm(helper.optionTerm(option)),
+            helper.styleOptionDescription(helper.optionDescription(option)),
+          ),
+        );
+      output = output.concat(
+        this.formatItemList(
+          l.r('cli.help.globalOptions.title'),
+          globalOptionList,
+          helper,
+        ),
+      );
+    }
+
+    return output.join('\n');
+  };
+}

src/apps/chatwoot/cli/utils/options.ts

@@ -0,0 +1,65 @@
+import * as ms from 'ms';
+import { Option } from 'commander';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+
+/**
+ * Parse human string into milliseconds
+ */
+export function ParseMS(value: string) {
+  const duration = ms(value);
+  if (duration == null) throw new Error(`Invalid duration: "${value}"`);
+  if (duration < 0) throw new Error(`Duration cannot be negative: "${value}"`);
+  return duration;
+}
+
+export function ParseSeconds(value: string): number {
+  const duration = ParseMS(value);
+  return Math.floor(duration / 1000);
+}
+
+export class JobAttemptsOption extends Option {
+  constructor(l: Locale, def: number) {
+    super('--at, --attempts <number>', l.r('cli.cmd.options.job.attempts'));
+    this.argParser(NotNegativeNumber);
+    this.default(def);
+  }
+}
+
+export class JobTimeoutOption extends Option {
+  constructor(l: Locale, def: string) {
+    super('-t, --timeout <duration>', l.r('cli.cmd.options.job.timeout'));
+    this.argParser(ParseMS);
+    this.default(ParseMS(def));
+  }
+}
+
+export function ProgressOption(
+  description: string,
+  def: number = 1000,
+): Option {
+  return new Option('-p, --progress [number]', description)
+    .argParser(NotNegativeNumber)
+    .default(def);
+}
+
+export function NotNegativeNumber(value: string): number {
+  const n = parseInt(value, 10);
+  if (isNaN(n)) {
+    throw new Error(`Invalid number: "${value}"`);
+  }
+  if (n < 0) {
+    throw new Error(`Number must be positive or 0: "${value}"`);
+  }
+  return n;
+}
+
+export function PositiveNumber(value: string): number {
+  const n = parseInt(value, 10);
+  if (isNaN(n)) {
+    throw new Error(`Invalid number: "${value}"`);
+  }
+  if (n <= 0) {
+    throw new Error(`Number must be positive: "${value}"`);
+  }
+  return n;
+}

src/apps/chatwoot/client/ChatWootInboxNewAPI.ts

@@ -0,0 +1,26 @@
+import axios from 'axios';
+
+export class ChatWootInboxNewAPI {
+  constructor(
+    private base: string,
+    private inboxIdentifier: string,
+  ) {}
+
+  async updateLastSeen(sourceId: string, conversationId: number) {
+    // TODO: Move to the lib (fork?)
+    // Call the update_last_seen endpoint using a direct HTTP request
+    // since the SDK doesn't have this method
+    const path = `/public/api/v1/inboxes/${this.inboxIdentifier}/contacts/${sourceId}/conversations/${conversationId}/update_last_seen`;
+    const url = new URL(path, this.base).toString();
+    await axios.post(
+      url,
+      {},
+      {
+        headers: {
+          api_access_token: this.inboxIdentifier,
+          'Content-Type': 'application/json',
+        },
+      },
+    );
+  }
+}

src/apps/chatwoot/client/ContactConversationService.ts

@@ -1,12 +1,18 @@
 import ChatwootClient, {
-  ApiError,
+  ApiError as ChatWootAPIError,
   public_contact_create_update_payload,
-  public_conversation,
 } from '@figuro/chatwoot-sdk';
 import { ILogger } from '@waha/apps/app_sdk/ILogger';
-import { ContactAPI } from '@waha/apps/chatwoot/client/ContactAPI';
+import {
+  AvatarUpdateMode,
+  ContactService,
+} from '@waha/apps/chatwoot/client/ContactService';
 import { Conversation } from '@waha/apps/chatwoot/client/Conversation';
-import { ConversationAPI } from '@waha/apps/chatwoot/client/ConversationAPI';
+import {
+  ContactIds,
+  ConversationResult,
+  ConversationService,
+} from '@waha/apps/chatwoot/client/ConversationService';
 import { ChatWootAPIConfig } from '@waha/apps/chatwoot/client/interfaces';
 import { InboxContactInfo } from '@waha/apps/chatwoot/contacts/InboxContactInfo';
 import { Locale } from '@waha/apps/chatwoot/i18n/locale';
@@ -29,8 +35,8 @@ export class ContactConversationService {
 
   constructor(
     private config: ChatWootAPIConfig,
-    private contactAPI: ContactAPI,
-    private conversationAPI: ConversationAPI,
+    private contactService: ContactService,
+    private conversationService: ConversationService,
     private accountAPI: ChatwootClient,
     private logger: ILogger,
     private l: Locale,
@@ -38,9 +44,10 @@ export class ContactConversationService {
     this.cache = CacheForConfig(config);
   }
 
-  private async upsertByContactInfo(
+  private async getByContactInfo(
     contactInfo: ContactInfo,
-  ): Promise<public_conversation> {
+    upsert: boolean,
+  ): Promise<ContactIds | null> {
     const chatId = contactInfo.ChatId();
 
     // Check cache for chat id
@@ -48,70 +55,106 @@ export class ContactConversationService {
       return this.cache.get(chatId);
     }
 
-    //
-    // Find or create contact
-    //
-    let contact = await this.contactAPI.searchByAnyID(chatId);
-    if (!contact) {
-      const request = await contactInfo.PublicContactCreate();
-      contact = await this.contactAPI.create(chatId, request);
-    }
+    let [cwContact, created] =
+      await this.contactService.findOrCreateContact(contactInfo);
 
     // Update custom attributes - always
-    const attributes = await contactInfo.Attributes();
-    this.logger.info(
-      `Updating contact custom attributes for chat.id: ${chatId}, contact.id: ${contact.data.id}`,
+    this.logger.debug(
+      `Updating if required contact custom attributes for chat.id: ${chatId}, contact.id: ${cwContact.data.id}`,
     );
-    await this.contactAPI.updateCustomAttributes(contact.data, attributes);
-
-    // Update Avatar if nothing, but keep the original one if any
-    if (!contact.data.thumbnail) {
-      const avatarUrl = await contactInfo.AvatarUrl();
-      if (avatarUrl) {
-        this.contactAPI.updateAvatarUrlSafe(contact.data.id, avatarUrl);
-      }
-    }
-
-    this.logger.info(
-      `Using contact for chat.id: ${chatId}, contact.id: ${contact.sourceId}`,
+    const attributes = await contactInfo.Attributes();
+    await this.contactService.upsertCustomAttributes(
+      cwContact.data,
+      attributes,
+    );
+    await this.contactService.updateAvatar(
+      cwContact,
+      contactInfo,
+      AvatarUpdateMode.IF_MISSING,
+    );
+    this.logger.debug(
+      `Using contact for chat.id: ${chatId}, contact.id: ${cwContact.data.id}, contact.sourceId: ${cwContact.sourceId}`,
     );
 
     //
     // Get or create a conversation for this inbox
     //
-    const conversation = await this.conversationAPI.upsert(contact.sourceId);
-    this.logger.info(
-      `Using conversation for chat.id: ${chatId}, conversation.id: ${conversation.id}, contact.id: ${contact.sourceId}`,
+    const contactIds = {
+      id: cwContact.data.id,
+      sourceId: cwContact.sourceId,
+    };
+    let conversation: ConversationResult;
+    if (upsert) {
+      conversation = await this.conversationService.upsert(contactIds);
+    } else {
+      conversation = await this.conversationService.find(contactIds);
+      if (!conversation) {
+        // Nothing found, do not save it in cache
+        return null;
+      }
+    }
+
+    this.logger.debug(
+      `Using conversation for chat.id: ${chatId}, conversation.id: ${conversation.id}, contact.id: ${cwContact.sourceId}`,
     );
 
     // Save to cache
-    this.cache.set(chatId, conversation);
-    return conversation;
+    const ids = {
+      id: conversation.id,
+      sourceId: cwContact.sourceId,
+    };
+    this.cache.set(chatId, ids);
+    return ids;
   }
 
-  public async ConversationByContact(
+  private async conversationByContact(
     contactInfo: ContactInfo,
-  ): Promise<Conversation> {
+    upsert: boolean,
+  ): Promise<Conversation | null> {
     const chatId = contactInfo.ChatId();
-    const publicConversation = await this.upsertByContactInfo(contactInfo);
+    const ids = await this.getByContactInfo(contactInfo, upsert);
+    if (!ids) {
+      return null;
+    }
     const conversation = new Conversation(
       this.accountAPI,
       this.config.accountId,
-      publicConversation.id,
+      ids.id,
+      ids.sourceId,
     );
     conversation.onError = (err) => {
-      if (err instanceof ApiError) {
+      if (err instanceof ChatWootAPIError) {
         // invalidate cache
         this.cache.delete(chatId);
         this.logger.error(`ApiError: ${err.message}`);
         this.logger.error(
-          `ApiError occurred, invalidating cache for chat.id: ${chatId}, conversation.id: ${publicConversation.id}`,
+          `ApiError occurred, invalidating cache for chat.id: ${chatId}, conversation.id: ${ids.id}, source.id: ${ids.sourceId}`,
         );
       }
     };
     return conversation;
   }
 
+  /**
+   * Find or create if not exists conversation for the contact
+   */
+  public async ConversationByContact(contactInfo: ContactInfo) {
+    const conversation = await this.conversationByContact(contactInfo, true);
+    if (!conversation) {
+      // Shouldn't happen, but for type safety
+      throw new Error('Conversation could not be created or found');
+    }
+    return conversation;
+  }
+
+  /**
+   * Find suitable conversation for the contact (based on filters)
+   * If nothing found - it doesn't create a new one
+   */
+  public async FindConversationByContact(contactInfo: ContactInfo) {
+    return this.conversationByContact(contactInfo, false);
+  }
+
   public ConversationById(conversationId: number): Conversation {
     return new Conversation(
       this.accountAPI,
@@ -127,4 +170,33 @@ export class ContactConversationService {
   public async InboxNotifications() {
     return this.ConversationByContact(new InboxContactInfo(this.l));
   }
+
+  public ResetCache(chatIds: Array<string>) {
+    this.logger.debug(`Resetting cache chat ids: ${chatIds.join(', ')}`);
+    for (const chatId of chatIds) {
+      this.cache.delete(chatId);
+    }
+  }
+
+  public ResetMismatchedCache(chatIds: Array<string>, contactId: number) {
+    for (const chatId of chatIds) {
+      if (!this.cache.has(chatId)) {
+        continue;
+      }
+      const current = this.cache.get(chatId);
+      if (current.id !== contactId) {
+        this.logger.debug(
+          `Resetting cache for chat id: ${chatId}, value changed from ${current} to ${contactId}`,
+        );
+        this.cache.delete(chatId);
+      }
+    }
+  }
+
+  public async markConversationAsRead(
+    conversationId: number,
+    sourceId: string,
+  ): Promise<void> {
+    await this.conversationService.markAsRead(conversationId, sourceId);
+  }
 }

src/apps/chatwoot/client/ContactService.test.ts

@@ -0,0 +1,23 @@
+import { sanitizeName } from '@waha/apps/chatwoot/client/ContactService';
+
+describe('sanitizeName', () => {
+  it('should return the same name', () => {
+    const name = 'John Doe';
+    expect(sanitizeName(name)).toBe(name);
+  });
+  it('should return 254 symbols max', () => {
+    const name = 'a'.repeat(300);
+    expect(sanitizeName(name)).toBe('a'.repeat(255));
+  });
+
+  it('should remove bidi characters and trim the name', () => {
+    const name =
+      '‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪‏‪+123123‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏‬‏';
+    expect(sanitizeName(name)).toBe('+123123');
+  });
+
+  it('should not remove bidi characters if within limit', () => {
+    const name = 'محمد +123';
+    expect(sanitizeName(name)).toBe(name);
+  });
+});

src/apps/chatwoot/client/ContactService.ts

@@ -13,13 +13,34 @@ import { isJidCusFormat } from '@waha/utils/wa';
 import * as lodash from 'lodash';
 
 import { AttributeKey } from '../const';
+import { E164Parser } from '@waha/core/utils/PhoneJidNormalizer';
+import { ContactInfo } from '@waha/apps/chatwoot/client/ContactConversationService';
 
 export interface ContactResponse {
   data: generic_id & contact;
   sourceId: string;
 }
 
-export class ContactAPI {
+export enum AvatarUpdateMode {
+  IF_MISSING,
+  ALWAYS,
+}
+
+export function sanitizeName(name: string) {
+  // 255 chars max
+  const limit = 255;
+  if (!name) {
+    return name;
+  }
+  if (name.length < limit) {
+    return name;
+  }
+  // remove only bidi controls
+  const clean = name.replace(/[\u200E\u200F\u202A-\u202E\u2066-\u2069]/g, '');
+  return clean.slice(0, 255).trim();
+}
+
+export class ContactService {
   constructor(
     private config: ChatWootAPIConfig,
     private accountAPI: ChatwootClient,
@@ -27,6 +48,20 @@ export class ContactAPI {
     private logger: ILogger,
   ) {}
 
+  async findOrCreateContact(
+    contactInfo: ContactInfo,
+  ): Promise<[ContactResponse, boolean]> {
+    const chatId = contactInfo.ChatId();
+    let contact = await this.searchByAnyID(chatId);
+    if (contact) {
+      return [contact, false];
+    }
+
+    const request = await contactInfo.PublicContactCreate();
+    contact = await this.create(chatId, request);
+    return [contact, true];
+  }
+
   async searchByAnyID(chatId: string): Promise<ContactResponse | null> {
     const payload: any[] = [
       {
@@ -64,8 +99,8 @@ export class ContactAPI {
 
     if (isJidCusFormat(chatId)) {
       // Search by phone
-      let phone_number = chatId.split('@')[0];
-      phone_number = phone_number.replace('+', '');
+      const phoneNumberE164 = E164Parser.fromJid(chatId);
+      const phone_number = phoneNumberE164.replace('+', '');
       payload[payload.length - 1].query_operator = 'OR';
       payload.push({
         attribute_key: 'phone_number',
@@ -96,24 +131,29 @@ export class ContactAPI {
     };
   }
 
-  public updateCustomAttributes(
+  public async upsertCustomAttributes(
     contact: generic_id & contact,
     attributes: any,
-  ) {
+  ): Promise<boolean> {
+    if (lodash.isEqual(attributes, contact.custom_attributes)) {
+      return false;
+    }
     const update: contact_update = {
       custom_attributes: { ...contact.custom_attributes, ...attributes },
     };
-    return this.accountAPI.contacts.update({
+    await this.accountAPI.contacts.update({
       id: contact.id,
       accountId: this.config.accountId,
       data: update,
     });
+    return true;
   }
 
   public async create(
     chatId: string,
     payload: public_contact_create_update_payload,
   ): Promise<ContactResponse> {
+    payload.name = sanitizeName(payload.name);
     const contact = await this.inboxAPI.contacts.create({
       inboxIdentifier: this.config.inboxIdentifier,
       data: payload,
@@ -131,8 +171,32 @@ export class ContactAPI {
     };
   }
 
-  public updateAvatarUrlSafe(contactId, avatarUrl: string) {
-    this.accountAPI.contacts
+  public async updateAvatar(
+    contact: ContactResponse,
+    contactInfo: ContactInfo,
+    mode: AvatarUpdateMode,
+  ): Promise<boolean> {
+    // Update Avatar if nothing, but keep the original one if any
+    if (contact.data.thumbnail && mode == AvatarUpdateMode.IF_MISSING) {
+      return false;
+    }
+    const chatId = contactInfo.ChatId();
+    const avatarUrl = await contactInfo.AvatarUrl().catch((err) => {
+      this.logger.warn(
+        `Error getting avatar for chat.id from WhatsApp: ${chatId}`,
+      );
+      this.logger.warn(err);
+      return null;
+    });
+    if (!avatarUrl) {
+      return false;
+    }
+    const success = await this.updateAvatarUrlSafe(contact.data.id, avatarUrl);
+    return success;
+  }
+
+  public updateAvatarUrlSafe(contactId, avatarUrl: string): Promise<boolean> {
+    return this.accountAPI.contacts
       .update({
         accountId: this.config.accountId,
         id: contactId,
@@ -140,11 +204,15 @@ export class ContactAPI {
           avatar_url: avatarUrl,
         },
       })
+      .then(() => {
+        return true;
+      })
       .catch((e) => {
         this.logger.warn(
-          'Error updating avatar_url for contact.id: ' + contactId,
+          `Error updating avatar_url for contact.id: ${contactId}`,
         );
         this.logger.warn(e);
+        return true;
       });
   }
 }

src/apps/chatwoot/client/Conversation.ts

@@ -4,14 +4,19 @@ import { MessageType } from '@waha/apps/chatwoot/client/types';
 
 export class Conversation {
   public onError: (e: any) => void;
+  public overrideIncoming: any = null;
 
   constructor(
     private accountAPI: ChatwootClient,
     private accountId: number,
     public conversationId: number,
+    public sourceId: string | null = null,
   ) {}
 
   public async send(data: conversation_message_create) {
+    if (data.message_type === MessageType.INCOMING && this.overrideIncoming) {
+      data = { ...data, ...this.overrideIncoming };
+    }
     try {
       const message = await this.accountAPI.messages.create({
         accountId: this.accountId,
@@ -28,10 +33,13 @@ export class Conversation {
   }
 
   public async incoming(text: string) {
-    const data: conversation_message_create = {
+    let data: conversation_message_create = {
       content: text,
       message_type: MessageType.INCOMING as any,
     };
+    if (this.overrideIncoming) {
+      data = { ...data, ...this.overrideIncoming };
+    }
     return this.send(data);
   }
 
@@ -43,11 +51,22 @@ export class Conversation {
     return this.send(data);
   }
 
-  public async outgoing(text: string) {
+  public async note(text: string) {
     const data: conversation_message_create = {
       content: text,
+      private: true,
       message_type: MessageType.OUTGOING as any,
     };
     return this.send(data);
   }
+
+  /**
+   * Force a note message (private outgoing) for all communications
+   */
+  public forceNote() {
+    this.overrideIncoming = {
+      private: true,
+      message_type: MessageType.OUTGOING as any,
+    };
+  }
 }

src/apps/chatwoot/client/ConversationAPI.ts

@@ -1,52 +0,0 @@
-import { public_conversation } from '@figuro/chatwoot-sdk';
-import { ILogger } from '@waha/apps/app_sdk/ILogger';
-import {
-  ChatWootAPIConfig,
-  ChatWootInboxAPI,
-} from '@waha/apps/chatwoot/client/interfaces';
-
-export class ConversationAPI {
-  constructor(
-    private config: ChatWootAPIConfig,
-    private inboxAPI: ChatWootInboxAPI,
-    private logger: ILogger,
-  ) {}
-
-  private async find(
-    contactIdentifier: string,
-  ): Promise<public_conversation | null> {
-    const request = {
-      inboxIdentifier: this.config.inboxIdentifier,
-      contactIdentifier: contactIdentifier,
-    };
-    const conversations = await this.inboxAPI.conversations.list(request);
-    if (conversations.length != 0) {
-      return conversations[0];
-    }
-    return null;
-  }
-
-  private async create(
-    contactIdentifier: string,
-  ): Promise<public_conversation> {
-    const conversation = await this.inboxAPI.conversations.create({
-      inboxIdentifier: this.config.inboxIdentifier,
-      contactIdentifier: contactIdentifier,
-    });
-    this.logger.info(
-      `Created conversation.id: ${conversation.id} for contact.id: ${contactIdentifier}`,
-    );
-    return conversation;
-  }
-
-  async upsert(contactIdentifier: string): Promise<public_conversation> {
-    let conversation = await this.find(contactIdentifier);
-    if (!conversation) {
-      conversation = await this.create(contactIdentifier);
-    }
-    this.logger.info(
-      `Using conversation.id: ${conversation.id} for contact.id: ${contactIdentifier}`,
-    );
-    return conversation;
-  }
-}

src/apps/chatwoot/client/ConversationService.ts

@@ -0,0 +1,90 @@
+import ChatwootClient, { contact_conversations } from '@figuro/chatwoot-sdk';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import {
+  ChatWootAPIConfig,
+  ChatWootInboxAPI,
+} from '@waha/apps/chatwoot/client/interfaces';
+import type { conversation } from '@figuro/chatwoot-sdk/dist/models/conversation';
+import { ConversationSelector } from '@waha/apps/chatwoot/services/ConversationSelector';
+import { ChatWootInboxNewAPI } from '@waha/apps/chatwoot/client/ChatWootInboxNewAPI';
+
+export type ConversationResult = Pick<conversation, 'id' | 'account_id'>;
+
+export interface ContactIds {
+  id: number;
+  sourceId: string;
+}
+
+export class ConversationService {
+  constructor(
+    private config: ChatWootAPIConfig,
+    private accountAPI: ChatwootClient,
+    private inboxAPI: ChatWootInboxAPI,
+    private selector: ConversationSelector,
+    private logger: ILogger,
+  ) {}
+
+  public async find(contact: ContactIds): Promise<ConversationResult | null> {
+    const result: { payload: contact_conversations } =
+      (await this.accountAPI.contacts.listConversations({
+        accountId: this.config.accountId,
+        id: contact.id,
+      })) as any;
+    const conversations = result.payload;
+    const conversation = this.selector.select(conversations);
+    if (conversation) {
+      this.logger.debug(
+        `Found existing conversation.id: ${conversation.id} for contact.id: ${contact.id}, contact.sourceId: ${contact.sourceId}`,
+      );
+    }
+    return conversation;
+  }
+
+  private async create(contact: ContactIds): Promise<ConversationResult> {
+    const conversation = await this.inboxAPI.conversations.create({
+      inboxIdentifier: this.config.inboxIdentifier,
+      contactIdentifier: contact.sourceId,
+    });
+    this.logger.debug(
+      `Created conversation.id: ${conversation.id} for contact.id: ${contact.id}, contact.sourceId: ${contact.sourceId}`,
+    );
+    return conversation;
+  }
+
+  async upsert(contact: ContactIds): Promise<ConversationResult> {
+    let conversation = await this.find(contact);
+    if (!conversation) {
+      conversation = await this.create(contact);
+    }
+    return conversation;
+  }
+
+  async markAsRead(conversationId: number, sourceId: string): Promise<void> {
+    try {
+      const inboxNewAPI = new ChatWootInboxNewAPI(
+        this.config.url,
+        this.config.inboxIdentifier,
+      );
+      await inboxNewAPI.updateLastSeen(sourceId, conversationId);
+      this.logger.info(
+        `Marked conversation.id: ${conversationId} as read in inbox: ${this.config.inboxIdentifier} for contact: ${sourceId}`,
+      );
+    } catch (error) {
+      const reason = error instanceof Error ? error.message : String(error);
+      this.logger.error(
+        `Error marking conversation.id: ${conversationId} as read: ${reason}`,
+      );
+      throw error;
+    }
+  }
+
+  async resolve(conversationId: number): Promise<any> {
+    return this.accountAPI.conversations.toggleStatus({
+      accountId: this.config.accountId,
+      conversationId: conversationId,
+      data: {
+        status: 'resolved',
+      },
+    });
+  }
+}

src/apps/chatwoot/client/CustomAttributesAPI.ts

@@ -1,53 +0,0 @@
-import ChatwootClient from '@figuro/chatwoot-sdk';
-import { ChatWootAccountAPIConfig } from '@waha/apps/chatwoot/client/interfaces';
-import {
-  CustomAttributeModel,
-  CustomAttributeType,
-} from '@waha/apps/chatwoot/client/types';
-
-export interface CustomAttribute {
-  key: string;
-  name: string;
-  type: CustomAttributeType;
-  description: string;
-  model: CustomAttributeModel;
-}
-
-export class CustomAttributesAPI {
-  constructor(
-    private config: ChatWootAccountAPIConfig,
-    private accountAPI: ChatwootClient,
-  ) {}
-
-  async upsert(attribute: CustomAttribute): Promise<void> {
-    const attributes = await this.accountAPI.customAttributes.list({
-      accountId: this.config.accountId,
-      attributeModel: String(attribute.model) as '0' | '1',
-    });
-    const existing = attributes.find((a) => a.attribute_key === attribute.key);
-
-    if (existing) {
-      await this.accountAPI.customAttributes.update({
-        accountId: this.config.accountId,
-        id: existing.id,
-        data: {
-          attribute_key: attribute.key,
-          attribute_display_name: attribute.name,
-          attribute_display_type: attribute.type,
-          attribute_description: attribute.description,
-        },
-      });
-    } else {
-      await this.accountAPI.customAttributes.create({
-        accountId: this.config.accountId,
-        data: {
-          attribute_key: attribute.key,
-          attribute_display_name: attribute.name,
-          attribute_display_type: attribute.type,
-          attribute_description: attribute.description,
-          attribute_model: attribute.model,
-        },
-      });
-    }
-  }
-}

src/apps/chatwoot/client/CustomAttributesService.ts

@@ -0,0 +1,68 @@
+import ChatwootClient from '@figuro/chatwoot-sdk';
+import { ChatWootAccountAPIConfig } from '@waha/apps/chatwoot/client/interfaces';
+import {
+  CustomAttributeModel,
+  CustomAttributeType,
+} from '@waha/apps/chatwoot/client/types';
+import type { custom_attribute } from '@figuro/chatwoot-sdk/dist/models/custom_attribute';
+
+export interface CustomAttribute {
+  key: string;
+  name: string;
+  type: CustomAttributeType;
+  description: string;
+  model: CustomAttributeModel;
+}
+
+export class CustomAttributesService {
+  constructor(
+    private config: ChatWootAccountAPIConfig,
+    private accountAPI: ChatwootClient,
+  ) {}
+
+  async upsert(attributes: Array<CustomAttribute>): Promise<void> {
+    const current: Record<CustomAttributeModel, Array<custom_attribute>> = {
+      [CustomAttributeModel.CONVERSATION]: [],
+      [CustomAttributeModel.CONTACT]: [],
+    };
+    const models = [
+      CustomAttributeModel.CONVERSATION,
+      CustomAttributeModel.CONTACT,
+    ];
+    for (const model of models) {
+      current[model] = await this.accountAPI.customAttributes.list({
+        accountId: this.config.accountId,
+        attributeModel: String(model) as '0' | '1',
+      });
+    }
+
+    for (const attribute of attributes) {
+      const existing = current[attribute.model].find(
+        (a) => a.attribute_key === attribute.key,
+      );
+      if (existing) {
+        await this.accountAPI.customAttributes.update({
+          accountId: this.config.accountId,
+          id: existing.id,
+          data: {
+            attribute_key: attribute.key,
+            attribute_display_name: attribute.name,
+            attribute_display_type: attribute.type,
+            attribute_description: attribute.description,
+          },
+        });
+      } else {
+        await this.accountAPI.customAttributes.create({
+          accountId: this.config.accountId,
+          data: {
+            attribute_key: attribute.key,
+            attribute_display_name: attribute.name,
+            attribute_display_type: attribute.type,
+            attribute_description: attribute.description,
+            attribute_model: attribute.model,
+          },
+        });
+      }
+    }
+  }
+}

src/apps/chatwoot/client/ids.ts

@@ -1,4 +1,5 @@
-import { AttributeKey } from '@waha/apps/chatwoot/const';
+import { AttributeKey, INBOX_CONTACT_CHAT_ID } from '@waha/apps/chatwoot/const';
+import * as lodash from 'lodash';
 import { WhatsAppMessage } from '@waha/apps/chatwoot/storage';
 import { buildMessageId } from '@waha/core/engines/noweb/session.noweb.core';
 import { isLidUser } from '@waha/core/utils/jids';
@@ -15,6 +16,16 @@ export function GetChatID(contact: any): string | null {
   return contact?.custom_attributes?.[AttributeKey.WA_CHAT_ID];
 }
 
+export function GetAllChatIDs(contact: any): Array<string> {
+  const attrs = contact?.custom_attributes || {};
+  const ids = [
+    attrs[AttributeKey.WA_CHAT_ID],
+    attrs[AttributeKey.WA_JID],
+    attrs[AttributeKey.WA_LID],
+  ];
+  return lodash.uniq(ids.filter(Boolean));
+}
+
 export function FindChatID(contact: any): string | null {
   if (GetJID(contact)) {
     return GetJID(contact);
@@ -45,3 +56,9 @@ export function ContactAttr(chatId: string): AttributeKey {
     return AttributeKey.WA_JID;
   }
 }
+
+export function IsCommandsChat(body): boolean {
+  const sender = body?.conversation?.meta?.sender;
+  const chatId = FindChatID(sender);
+  return chatId === INBOX_CONTACT_CHAT_ID;
+}

src/apps/chatwoot/client/types.ts

@@ -51,3 +51,10 @@ export enum CustomAttributeModel {
   CONVERSATION = 0,
   CONTACT = 1,
 }
+
+export enum ConversationStatus {
+  OPEN = 'open',
+  PENDING = 'pending',
+  SNOOZED = 'snoozed',
+  RESOLVED = 'resolved',
+}

src/apps/chatwoot/const.ts

@@ -1,4 +1,4 @@
-import { CustomAttribute } from '@waha/apps/chatwoot/client/CustomAttributesAPI';
+import { CustomAttribute } from '@waha/apps/chatwoot/client/CustomAttributesService';
 
 import { CustomAttributeModel, CustomAttributeType } from './client/types';
 

src/apps/chatwoot/consumers/QueueName.ts

@@ -5,6 +5,12 @@ export enum QueueName {
   SCHEDULED_MESSAGE_CLEANUP = 'chatwoot.scheduled | message.cleanup',
   SCHEDULED_CHECK_VERSION = 'chatwoot.scheduled | check.version',
 
+  //
+  // Task
+  //
+  TASK_CONTACTS_PULL = 'chatwoot.task | contacts.pull',
+  TASK_MESSAGES_PULL = 'chatwoot.task | messages.pull',
+
   //
   // WAHA Events
   //
@@ -13,14 +19,21 @@ export enum QueueName {
   WAHA_MESSAGE_REACTION = 'chatwoot.waha | message.reaction',
   WAHA_MESSAGE_EDITED = 'chatwoot.waha | message.edited',
   WAHA_MESSAGE_REVOKED = 'chatwoot.waha | message.revoked',
+  WAHA_MESSAGE_ACK = 'chatwoot.waha | message.ack',
   //
   // ChatWoot Events - Real
   //
   INBOX_MESSAGE_CREATED = 'chatwoot.inbox | message_created',
   INBOX_MESSAGE_UPDATED = 'chatwoot.inbox | message_updated',
+  INBOX_CONVERSATION_CREATED = 'chatwoot.inbox | conversation_created',
+  INBOX_CONVERSATION_STATUS_CHANGED = 'chatwoot.inbox | conversation_status_changed',
   //
   // ChatWoot Events - Artificial
   //
   INBOX_MESSAGE_DELETED = 'chatwoot.inbox | message_deleted',
   INBOX_COMMANDS = 'chatwoot.inbox | commands',
 }
+
+export enum FlowProducerName {
+  MESSAGES_PULL_FLOW = 'messages.pull.flow',
+}

src/apps/chatwoot/consumers/inbox/base.ts

@@ -10,7 +10,7 @@ import {
   ChatIDNotFoundForContactError,
   PhoneNumberNotFoundInWhatsAppError,
 } from '@waha/apps/chatwoot/errors';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { Job } from 'bullmq';
@@ -18,6 +18,7 @@ import { PinoLogger } from 'nestjs-pino';
 
 import { AppRepository } from '../../storage';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { Conversation } from '@waha/apps/chatwoot/client/Conversation';
 
 /**
  * Base class for ChatWoot inbox consumers
@@ -58,13 +59,20 @@ export abstract class ChatWootInboxMessageConsumer extends AppConsumer {
     job: Job,
   ): Promise<any>;
 
+  protected GetConversationID(body) {
+    return body.conversation.id;
+  }
+
   /**
    * Process the job
    * This method is called by the queue processor
    */
   async processJob(job: Job<InboxData, any, EventName>): Promise<any> {
     const body = job.data.body;
-    const key = ChatWootConversationKey(job.data.app, body.conversation.id);
+    const key = ChatWootConversationKey(
+      job.data.app,
+      this.GetConversationID(body),
+    );
     return await this.withMutex(job, key, () =>
       this.ProcessAndReportStatus(job),
     );
@@ -83,6 +91,12 @@ export abstract class ChatWootInboxMessageConsumer extends AppConsumer {
     }
   }
 
+  protected conversationForReport(container, body): Conversation {
+    return container
+      .ContactConversationService()
+      .ConversationById(body.conversation.id);
+  }
+
   /**
    * Report an error for a message
    */
@@ -91,9 +105,7 @@ export abstract class ChatWootInboxMessageConsumer extends AppConsumer {
     const header: string = this.ErrorHeaderKey()
       ? container.Locale().key(this.ErrorHeaderKey()).render()
       : err.message || `${err}`;
-    const conversation = container
-      .ContactConversationService()
-      .ConversationById(body.conversation.id);
+    const conversation = this.conversationForReport(container, body);
     const reporter = container.ChatWootErrorReporter(job);
     await reporter.ReportError(
       conversation,
@@ -111,9 +123,7 @@ export abstract class ChatWootInboxMessageConsumer extends AppConsumer {
     }
 
     const container = await this.DIContainer(job, job.data.app);
-    const conversation = container
-      .ContactConversationService()
-      .ConversationById(body.conversation.id);
+    const conversation = this.conversationForReport(container, body);
     const reporter = container.ChatWootErrorReporter(job);
     await reporter.ReportSucceeded(conversation, body.message_type, body.id);
   }

src/apps/chatwoot/consumers/inbox/commands.ts

@@ -1,21 +1,20 @@
-import { Processor } from '@nestjs/bullmq';
+import { InjectFlowProducer, InjectQueue, Processor } from '@nestjs/bullmq';
 import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
-import { ILogger } from '@waha/apps/app_sdk/ILogger';
-import { ContactConversationService } from '@waha/apps/chatwoot/client/ContactConversationService';
-import { AttachmentFromBuffer } from '@waha/apps/chatwoot/client/messages';
-import { MessageType } from '@waha/apps/chatwoot/client/types';
 import { ChatWootInboxMessageConsumer } from '@waha/apps/chatwoot/consumers/inbox/base';
-import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import {
+  FlowProducerName,
+  QueueName,
+} from '@waha/apps/chatwoot/consumers/QueueName';
 import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
-import { Locale } from '@waha/apps/chatwoot/i18n/locale';
-import { WAHASelf } from '@waha/apps/chatwoot/session/WAHASelf';
-import { SessionStatusEmoji } from '@waha/apps/chatwoot/SessionStatusEmoji';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
-import { Job } from 'bullmq';
+import { FlowProducer, Job, Queue } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
-import { ChatWootCommandsConfig } from '@waha/apps/chatwoot/dto/config.dto';
+import { CommandPrefix, runText } from '@waha/apps/chatwoot/cli';
+import { CommandContext } from '@waha/apps/chatwoot/cli/types';
+import { IsCommandsChat } from '@waha/apps/chatwoot/client/ids';
+import { QueueRegistry } from '@waha/apps/chatwoot/services/QueueRegistry';
 
 @Processor(QueueName.INBOX_COMMANDS, { concurrency: JOB_CONCURRENCY })
 export class ChatWootInboxCommandsConsumer extends ChatWootInboxMessageConsumer {
@@ -23,6 +22,9 @@ export class ChatWootInboxCommandsConsumer extends ChatWootInboxMessageConsumer
     protected readonly manager: SessionManager,
     log: PinoLogger,
     rmutex: RMutexService,
+    private readonly queueRegistry: QueueRegistry,
+    @InjectFlowProducer(FlowProducerName.MESSAGES_PULL_FLOW)
+    private readonly messagesPullFlow: FlowProducer,
   ) {
     super(manager, log, rmutex, 'ChatWootInboxCommandsConsumer');
   }
@@ -31,196 +33,47 @@ export class ChatWootInboxCommandsConsumer extends ChatWootInboxMessageConsumer
     return null;
   }
 
+  protected conversationForReport(container, body) {
+    const conversation = super.conversationForReport(container, body);
+    if (!IsCommandsChat(body)) {
+      conversation.forceNote();
+    }
+    return conversation;
+  }
+
   protected async Process(container: DIContainer, body, job: Job) {
-    const handler = new SessionCommandHandler(
-      container.Logger(),
-      container.ContactConversationService(),
-      job.data.session,
-      container.Locale(),
-      container.WAHASelf(),
-      container.ChatWootConfig().commands,
-    );
-    return await handler.handle(body);
-  }
-}
-
-const CommandServerPrefix = 'server ';
-
-enum Command {
-  STATUS = 'status',
-  RESTART = 'restart',
-  START = 'start',
-  STOP = 'stop',
-  LOGOUT = 'logout',
-  QR = 'qr',
-  SCREENSHOT = 'screenshot',
-  HELP = 'help',
-  SERVER_STATUS = 'server status',
-  SERVER_REBOOT = 'server reboot',
-  SERVER_REBOOT_FORCE = 'server reboot force',
-}
-
-const CommandMap: Record<string, Command> = {
-  // Status
-  [Command.STATUS]: Command.STATUS,
-  ['1']: Command.STATUS,
-  // Restart
-  [Command.RESTART]: Command.RESTART,
-  ['2']: Command.RESTART,
-  // Start
-  [Command.START]: Command.START,
-  ['3']: Command.START,
-  // Stop
-  [Command.STOP]: Command.STOP,
-  ['4']: Command.STOP,
-  // Logout
-  [Command.LOGOUT]: Command.LOGOUT,
-  ['5']: Command.LOGOUT,
-  // QR
-  [Command.QR]: Command.QR,
-  ['6']: Command.QR,
-  // Screenshot
-  [Command.SCREENSHOT]: Command.SCREENSHOT,
-  ['7']: Command.SCREENSHOT,
-  // Help
-  [Command.HELP]: Command.HELP,
-  ['8']: Command.HELP,
-  // Server commands
-  [Command.SERVER_STATUS]: Command.SERVER_STATUS,
-  [Command.SERVER_REBOOT]: Command.SERVER_REBOOT,
-  [Command.SERVER_REBOOT_FORCE]: Command.SERVER_REBOOT_FORCE,
-};
-
-class CommandIsNotImplementedError extends Error {
-  constructor(private command: string) {
-    super(`Command is not implemented`);
-  }
-}
-
-class SessionCommandHandler {
-  constructor(
-    private logger: ILogger,
-    private repo: ContactConversationService,
-    private session: string,
-    private l: Locale,
-    private waha: WAHASelf,
-    private commands: ChatWootCommandsConfig,
-  ) {}
-
-  async handle(message: any) {
-    const cmd = message.content?.toLowerCase();
-    const command = this.findCommand(cmd) || Command.HELP;
+    let cmd = body.content;
+    cmd = cmd.startsWith(CommandPrefix) ? cmd.slice(CommandPrefix.length) : cmd;
     this.logger.info(
-      `Executing command ${command} for session ${this.session}`,
+      `Executing command '${cmd}' for session ${job.data.session}...`,
     );
-    const warning = this.commandDisabledWarning(command);
-    const conversation = await this.repo.InboxNotifications();
-    if (warning) {
-      const text = this.l.key(warning).render();
-      await conversation.incoming(text);
-      return;
+    const repo = container.ContactConversationService();
+    let conversation = repo.ConversationById(body.conversation.id);
+    if (!IsCommandsChat(body)) {
+      conversation.forceNote();
     }
-    switch (command) {
-      case Command.RESTART:
-        await this.waha.restart(this.session);
-        break;
-      case Command.START:
-        await this.waha.restart(this.session);
-        break;
-      case Command.LOGOUT:
-        this.logger.info(`Logging out session ${this.session}`);
-        await this.waha.logout(this.session);
-        const text = this.l.key(TKey.APP_LOGOUT_SUCCESS).render();
-        await conversation.incoming(text);
-        break;
-      case Command.STOP:
-        this.logger.info(`Stopping session ${this.session}`);
-        await this.waha.stop(this.session);
-        break;
-      case Command.STATUS: {
-        this.logger.info(`Getting status for session ${this.session}`);
-        const session = await this.waha.get(this.session);
-        const emoji = SessionStatusEmoji(session.status);
-        const text = this.l.key(TKey.APP_SESSION_CURRENT_STATUS).render({
-          emoji: emoji,
-          session: session.name,
-          status: session.status,
-          name: session.me?.pushName || 'Unknown',
-          id: session.me?.id || 'No phone number',
-        });
-        await conversation.incoming(text);
-        break;
-      }
-      case Command.SERVER_STATUS: {
-        this.logger.info('Getting server version and status');
-        const version = await this.waha.serverVersion();
-        const status = await this.waha.serverStatus();
-        const text = this.l.key(TKey.APP_SERVER_VERSION_AND_STATUS).render({
-          version: JSON.stringify(version, null, 2),
-          status: JSON.stringify(status, null, 2),
-        });
-        await conversation.incoming(text);
-        break;
-      }
-      case Command.SERVER_REBOOT: {
-        this.logger.info('Rebooting server (graceful)');
-        const text = this.l.key(TKey.APP_SERVER_REBOOT).render();
-        await conversation.incoming(text);
-        await this.waha.serverReboot(false);
-        break;
-      }
-      case Command.SERVER_REBOOT_FORCE: {
-        this.logger.info('Rebooting server (force)');
-        const text = this.l.key(TKey.APP_SERVER_REBOOT_FORCE).render();
-        await conversation.incoming(text);
-        await this.waha.serverReboot(true);
-        break;
-      }
-      case Command.QR: {
-        const content = await this.waha.qr(this.session);
-        const message = AttachmentFromBuffer(content, 'qr.jpg');
-        message.message_type = MessageType.INCOMING;
-        await conversation.send(message);
-        break;
-      }
-      case Command.SCREENSHOT: {
-        this.logger.info(`Getting screenshot for session ${this.session}`);
-        const content = await this.waha.screenshot(this.session);
-        const message = AttachmentFromBuffer(content, 'screenshot.jpg');
-        message.message_type = MessageType.INCOMING;
-        await conversation.send(message);
-        break;
-      }
-      case Command.HELP: {
-        const text = this.l
-          .key(TKey.APP_COMMANDS_LIST)
-          .render({ commands: this.commands });
-        await conversation.incoming(text);
-        break;
-      }
-      default:
-        throw new CommandIsNotImplementedError(cmd);
+    const ctx: CommandContext = {
+      data: job.data,
+      logger: this.logger,
+      l: container.Locale(),
+      waha: container.WAHASelf(),
+      conversation: conversation,
+      queues: {
+        registry: this.queueRegistry,
+        contactsPull: this.queueRegistry.queue(QueueName.TASK_CONTACTS_PULL),
+        messagesPull: this.queueRegistry.queue(QueueName.TASK_MESSAGES_PULL),
+      },
+      flows: {
+        messagesPull: this.messagesPullFlow,
+      },
+    };
+    const commands = container.ChatWootConfig().commands;
+    const output = await runText(commands, ctx, cmd);
+    if (output.out) {
+      await conversation.incoming(output.out);
     }
-  }
-
-  /**
-   * Check if the command allowed for this session
-   * Returns `null` if allowed or the message key to show as an error
-   */
-  commandDisabledWarning(command: Command): TKey | null {
-    if (!this.commands.server && command.startsWith(CommandServerPrefix)) {
-      return TKey.APP_COMMANDS_SERVER_DISABLED;
+    if (output.err) {
+      await conversation.incoming(output.err);
     }
-    return null;
-  }
-
-  findCommand(text: string): Command {
-    // Remove empty from end
-    text = text.trim();
-    // Remove empty from start
-    text = text.trimStart();
-    // Remove empty from end
-    text = text.trimEnd();
-    return CommandMap[text] || null;
   }
 }

src/apps/chatwoot/consumers/inbox/conversation_created.ts

@@ -0,0 +1,57 @@
+import { Processor } from '@nestjs/bullmq';
+import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import { ChatWootConversationKey } from '@waha/apps/chatwoot/consumers/mutex';
+import { ChatWootInboxMessageConsumer } from '@waha/apps/chatwoot/consumers/inbox/base';
+import { InboxData } from '@waha/apps/chatwoot/consumers/types';
+import { Job } from 'bullmq';
+import { GetAllChatIDs } from '@waha/apps/chatwoot/client/ids';
+import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { ContactConversationService } from '@waha/apps/chatwoot/client/ContactConversationService';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { PinoLogger } from 'nestjs-pino';
+import { RMutexService } from '@waha/modules/rmutex';
+
+@Processor(QueueName.INBOX_CONVERSATION_CREATED, {
+  concurrency: JOB_CONCURRENCY,
+})
+export class ChatWootConversationCreatedConsumer extends ChatWootInboxMessageConsumer {
+  constructor(
+    protected readonly manager: SessionManager,
+    log: PinoLogger,
+    rmutex: RMutexService,
+  ) {
+    super(manager, log, rmutex, 'ChatWootConversationCreatedConsumer');
+  }
+  protected ErrorHeaderKey(): TKey | null {
+    return null;
+  }
+
+  protected GetConversationID(body) {
+    return body.id;
+  }
+
+  protected async Process(
+    container: DIContainer,
+    body: any,
+    job: Job,
+  ): Promise<any> {
+    const handler = new ConversationCreatedHandler(
+      container.ContactConversationService(),
+    );
+    return handler.handle(body);
+  }
+}
+
+class ConversationCreatedHandler {
+  constructor(private service: ContactConversationService) {}
+
+  async handle(body: any) {
+    const ids = GetAllChatIDs(body?.meta?.sender);
+    if (!ids || ids.length === 0) {
+      return;
+    }
+    this.service.ResetMismatchedCache(ids, body.id);
+  }
+}

src/apps/chatwoot/consumers/inbox/conversation_status_changed.ts

@@ -0,0 +1,62 @@
+import { Processor } from '@nestjs/bullmq';
+import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import { ChatWootInboxMessageConsumer } from '@waha/apps/chatwoot/consumers/inbox/base';
+import { Job } from 'bullmq';
+import { DIContainer } from '../../di/DIContainer';
+import { TKey } from '../../i18n/templates';
+import { ContactConversationService } from '@waha/apps/chatwoot/client/ContactConversationService';
+import { AttributeKey } from '@waha/apps/chatwoot/const';
+import { ConversationSelector } from '@waha/apps/chatwoot/services/ConversationSelector';
+import { GetAllChatIDs } from '@waha/apps/chatwoot/client/ids';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { PinoLogger } from 'nestjs-pino';
+import { RMutexService } from '@waha/modules/rmutex';
+
+@Processor(QueueName.INBOX_CONVERSATION_STATUS_CHANGED, {
+  concurrency: JOB_CONCURRENCY,
+})
+export class ChatWootConversationStatusChangedConsumer extends ChatWootInboxMessageConsumer {
+  constructor(
+    protected readonly manager: SessionManager,
+    log: PinoLogger,
+    rmutex: RMutexService,
+  ) {
+    super(manager, log, rmutex, 'ChatWootConversationStatusChangedConsumer');
+  }
+
+  protected ErrorHeaderKey(): TKey | null {
+    return null;
+  }
+
+  protected GetConversationID(body) {
+    return body.id;
+  }
+
+  protected async Process(
+    container: DIContainer,
+    body: any,
+    job: Job,
+  ): Promise<any> {
+    const handler = new ConversationStatusChangedHandler(
+      container.ContactConversationService(),
+      container.ConversationSelector(),
+    );
+    return await handler.handle(body);
+  }
+}
+
+class ConversationStatusChangedHandler {
+  constructor(
+    private service: ContactConversationService,
+    private selector: ConversationSelector,
+  ) {}
+
+  async handle(body) {
+    if (!this.selector.hasStatusFilter()) {
+      return;
+    }
+    const ids = GetAllChatIDs(body.meta?.sender);
+    this.service.ResetCache(ids);
+  }
+}

src/apps/chatwoot/consumers/inbox/message_created.ts

@@ -8,13 +8,14 @@ import {
 } from '@waha/apps/chatwoot/consumers/inbox/base';
 import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
 import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
-import { EngineHelper } from '@waha/apps/chatwoot/session';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import {
   ChatwootMessage,
+  MessageMapping,
   MessageMappingService,
 } from '@waha/apps/chatwoot/storage';
-import { MarkdownToWhatsApp } from '@waha/apps/chatwoot/text';
+import { MarkdownToWhatsApp } from '@waha/apps/chatwoot/messages/to/whatsapp/markdown';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import {
@@ -79,7 +80,10 @@ export class MessageHandler {
   async handle(body: any) {
     const chatId = await LookupAndCheckChatId(this.session, body);
     const message = body;
-    if (message.content_type != 'text') {
+    if (
+      message.content_type != 'text' &&
+      message.content_type != 'input_csat'
+    ) {
       this.logger.info(
         `Message content type not supported. Content type: ${message.content_type}`,
       );
@@ -88,29 +92,48 @@ export class MessageHandler {
 
     const content = MarkdownToWhatsApp(message.content);
     const results = [];
-    let part = 1;
+    let part = 0; // Start from 0 and increment before each send/check
     const replyTo = await this.getReplyTo(message).catch((err) => {
-      this.logger.error(`Error getting reply to message ID: ${err}`);
+      this.logger.error(
+        `ChatWoot => WhatsApp: error getting reply to message ID: ${err}`,
+      );
       return undefined;
     });
 
-    // Send text
+    // Send text (Part 1 if present)
     const attachments = message.attachments || [];
-    if (content && attachments.length !== 1) {
-      const textTemplate = this.l.key(TKey.CW_TO_WA_MESSAGE_TEXT);
-      const text = textTemplate.render({
-        content: content,
-        chatwoot: body,
-      });
-      const msg = await this.sendTextMessage(chatId, text, replyTo);
-      results.push(msg);
-      part = await this.saveMapping(message, msg, part);
-      this.logger.info(`Text message sent: ${msg.id}`);
+    const sendText = content && attachments.length !== 1;
+    if (sendText) {
+      part += 1; // Text is the first possible part
+      const exists = await this.getMapping(message, part);
+      if (exists) {
+        this.logger.warn(
+          `Skip part ${part}: mapping exists for Chatwoot message ${message.id}`,
+        );
+      } else {
+        const textTemplate = this.l.key(TKey.CW_TO_WA_MESSAGE_TEXT);
+        const text = textTemplate.render({
+          content: content,
+          chatwoot: body,
+        });
+        const msg = await this.sendTextMessage(chatId, text, replyTo);
+        results.push(msg);
+        await this.saveMapping(message, msg, part);
+        this.logger.info(`Text message sent: ${msg.id}`);
+      }
     }
 
     // Send files
     const captionTemplate = this.l.key(TKey.CW_TO_WA_MESSAGE_MEDIA_CAPTION);
     for (const file of attachments) {
+      part += 1; // Increment before each attachment send/check
+      const exists = await this.getMapping(message, part);
+      if (exists) {
+        this.logger.warn(
+          `Skip part ${part}: mapping exists for Chatwoot message ${message.id}`,
+        );
+        continue;
+      }
       const caption = captionTemplate.render({
         content: content,
         chatwoot: body,
@@ -121,7 +144,7 @@ export class MessageHandler {
         `File message sent: ${msg.id} - ${file.data_url} - ${file.file_type}`,
       );
       results.push(msg);
-      part = await this.saveMapping(message, msg, part);
+      await this.saveMapping(message, msg, part);
     }
     return results;
   }
@@ -130,15 +153,27 @@ export class MessageHandler {
     chatwootMessage: any,
     whatsappMessage: any,
     part: number,
-  ): Promise<number> {
+  ): Promise<void> {
     const chatwoot: Omit<ChatwootMessage, 'id'> = {
       timestamp: new Date(chatwootMessage.created_at),
       conversation_id: chatwootMessage.conversation.id,
       message_id: chatwootMessage.id,
     };
     const whatsapp = EngineHelper.WhatsAppMessageKeys(whatsappMessage);
-    await this.mappingService.map(chatwoot, whatsapp, 1);
-    return part + 1;
+    await this.mappingService.map(chatwoot, whatsapp, part);
+  }
+
+  private async getMapping(
+    message: any,
+    part: number,
+  ): Promise<MessageMapping | null> {
+    return this.mappingService.getMappingByChatwootCombinedKeyAndPart(
+      {
+        conversation_id: message.conversation.id,
+        message_id: message.id,
+      },
+      part,
+    );
   }
 
   async getReplyTo(message): Promise<string | undefined> {

src/apps/chatwoot/consumers/inbox/message_deleted.ts

@@ -8,7 +8,7 @@ import {
 } from '@waha/apps/chatwoot/consumers/inbox/base';
 import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
 import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import { MessageMappingService } from '@waha/apps/chatwoot/storage';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
@@ -56,6 +56,13 @@ class MessageDeletedHandler {
       message_id: body.id,
     });
     if (!messages || messages.length == 0) {
+      if (body.private) {
+        // Private notes can have no whatsapp messages
+        this.logger.info(
+          `No WhatsApp message to delete for private note '${body.id}'`,
+        );
+        return;
+      }
       throw Error(
         `No WhatsApp message found for Chatwoot message '${body.id}'`,
       );

src/apps/chatwoot/consumers/inbox/message_updated.ts

@@ -9,7 +9,7 @@ import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 
-import { WAHASessionAPI } from '../../session/WAHASelf';
+import { WAHASessionAPI } from '../../../app_sdk/waha/WAHASelf';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
 
 @Processor(QueueName.INBOX_MESSAGE_UPDATED, { concurrency: JOB_CONCURRENCY })

src/apps/chatwoot/consumers/scheduled/base.ts

@@ -4,7 +4,6 @@ import { HasBeenRetried } from '@waha/apps/app_sdk/JobUtils';
 import { MessageType } from '@waha/apps/chatwoot/client/types';
 import { ScheduledData } from '@waha/apps/chatwoot/consumers/types';
 import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
-import { ChatWootAppConfig } from '@waha/apps/chatwoot/dto/config.dto';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { Job } from 'bullmq';

src/apps/chatwoot/consumers/scheduled/message.cleanup.ts

@@ -19,7 +19,7 @@ import { TKey } from '@waha/apps/chatwoot/i18n/templates';
   concurrency: JOB_CONCURRENCY,
 })
 export class MessageCleanupConsumer extends ChatWootScheduledConsumer {
-  REMOVE_AFTER_DAYS = 14;
+  REMOVE_AFTER_DAYS = 365;
 
   constructor(manager: SessionManager, log: PinoLogger, rmutex: RMutexService) {
     super(manager, log, rmutex, MessageCleanupConsumer.name);

src/apps/chatwoot/consumers/task/base.ts

@@ -0,0 +1,116 @@
+import { AppConsumer } from '@waha/apps/app_sdk/AppConsumer';
+import { JobLoggerWrapper } from '@waha/apps/app_sdk/JobLoggerWrapper';
+import { HasBeenRetried } from '@waha/apps/app_sdk/JobUtils';
+import { MessageType } from '@waha/apps/chatwoot/client/types';
+import { ScheduledData } from '@waha/apps/chatwoot/consumers/types';
+import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
+import { Job } from 'bullmq';
+import { PinoLogger } from 'nestjs-pino';
+
+import { AppRepository } from '../../storage';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { SignalRace } from '@waha/utils/abortable';
+import { IsCommandsChat } from '@waha/apps/chatwoot/client/ids';
+
+/**
+ * Base class for ChatWoot background task consumers
+ */
+export abstract class ChatWootTaskConsumer extends AppConsumer {
+  protected appRepository: AppRepository;
+
+  constructor(
+    protected readonly manager: SessionManager,
+    log: PinoLogger,
+    rmutex: RMutexService,
+    protected readonly consumerName: string,
+  ) {
+    super('ChatWoot', consumerName, log, rmutex);
+  }
+
+  /**
+   * Gets the DIContainer for the specified app.
+   */
+  protected async DIContainer(job: Job, appId: string): Promise<DIContainer> {
+    const knex = this.manager.store.getWAHADatabase();
+    this.appRepository = new AppRepository(knex);
+    const logger = new JobLoggerWrapper(job, this.logger);
+    const app = await this.appRepository.getById(appId);
+    return new DIContainer(app.pk, app.config, logger, knex);
+  }
+
+  protected abstract ErrorHeaderKey(): TKey | null;
+
+  /**
+   * Get the function that processes the scheduled job
+   * This method must be implemented by subclasses
+   */
+  protected abstract Process(
+    container: DIContainer,
+    job: Job,
+    signal: AbortSignal,
+  ): Promise<any>;
+
+  /**
+   * Process the job
+   * This method is called by the queue processor
+   */
+  async processJob(job: Job<ScheduledData, any, string>): Promise<any> {
+    const signal = this.signal(job);
+    return SignalRace(this.ProcessAndReportStatus(job, signal), signal);
+  }
+
+  private async ProcessAndReportStatus(job: Job, signal: AbortSignal) {
+    try {
+      const container = await this.DIContainer(job, job.data.app);
+      const result = await this.Process(container, job, signal);
+      await this.ReportErrorRecovered(job);
+      return result;
+    } catch (err) {
+      this.ReportErrorForJob(job, err).catch((exc) =>
+        this.logger.error(`Failed to report error for job ${job.id}: ${exc}`),
+      );
+      throw err;
+    }
+  }
+
+  protected conversationForReport(container, body) {
+    const conversation = container
+      .ContactConversationService()
+      .ConversationById(body.conversation.id);
+    if (!IsCommandsChat(body)) {
+      conversation.forceNote();
+    }
+    return conversation;
+  }
+
+  /**
+   * Report an error for a scheduled job
+   */
+  protected async ReportErrorForJob(job: Job, err: any) {
+    const container = await this.DIContainer(job, job.data.app);
+    let header = this.ErrorHeaderKey()
+      ? container.Locale().key(this.ErrorHeaderKey()).render()
+      : err.message || `${err}`;
+    header = `${job.queueName}: ${header}`;
+
+    const conversation = this.conversationForReport(container, job.data.body);
+
+    const reporter = container.ChatWootErrorReporter(job);
+    await reporter.ReportError(conversation, header, MessageType.INCOMING, err);
+    throw err;
+  }
+
+  protected async ReportErrorRecovered(job: Job) {
+    if (!HasBeenRetried(job)) {
+      return;
+    }
+
+    const container = await this.DIContainer(job, job.data.app);
+    const conversation = this.conversationForReport(container, job.data.body);
+
+    const reporter = container.ChatWootErrorReporter(job);
+    await reporter.ReportSucceeded(conversation, MessageType.INCOMING);
+  }
+}

src/apps/chatwoot/consumers/task/contacts.pull.ts

@@ -0,0 +1,306 @@
+import { Processor } from '@nestjs/bullmq';
+import * as lodash from 'lodash';
+import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
+import { Job, JobState } from 'bullmq';
+import { PinoLogger } from 'nestjs-pino';
+
+import { ChatWootTaskConsumer } from '@waha/apps/chatwoot/consumers/task/base';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
+import { WhatsAppContactInfo } from '@waha/apps/chatwoot/contacts/WhatsAppContactInfo';
+import { ContactSortField } from '@waha/structures/contacts.dto';
+import { SortOrder } from '@waha/structures/pagination.dto';
+import {
+  AvatarUpdateMode,
+  ContactService,
+} from '@waha/apps/chatwoot/client/ContactService';
+import { Conversation } from '@waha/apps/chatwoot/client/Conversation';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import { JobLink } from '@waha/apps/app_sdk/JobUtils';
+import { sleep } from '@waha/utils/promiseTimeout';
+import { isJidGroup, isLidUser, isPnUser } from '@waha/core/utils/jids';
+import {
+  ArrayPaginator,
+  PaginatorParams,
+} from '@waha/apps/app_sdk/waha/Paginator';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+
+export interface ContactsPullOptions {
+  batch: number;
+  progress: number | null;
+  avatar: null | 'if-missing' | 'update';
+  attributes: boolean;
+  contacts: {
+    groups: boolean;
+    lids: boolean;
+  };
+  delay: {
+    contact: number;
+    batch: number;
+  };
+}
+
+/**
+ * Task consumer that pulls WhatsApp contacts into ChatWoot
+ * Runs in batches to keep the job resumable and observable in ChatWoot
+ */
+@Processor(QueueName.TASK_CONTACTS_PULL, { concurrency: JOB_CONCURRENCY })
+export class TaskContactsPullConsumer extends ChatWootTaskConsumer {
+  constructor(manager: SessionManager, log: PinoLogger, rmutex: RMutexService) {
+    super(manager, log, rmutex, TaskContactsPullConsumer.name);
+  }
+
+  protected ErrorHeaderKey(): TKey {
+    return null;
+  }
+
+  /**
+   * Process the contact pull job
+   * Streams batches of contacts from WAHA into ChatWoot storage
+   */
+  protected async Process(
+    container: DIContainer,
+    job: Job,
+    signal?: AbortSignal,
+  ): Promise<any> {
+    const options: ContactsPullOptions = job.data.options;
+    const locale = container.Locale();
+    const waha = container.WAHASelf();
+    const session = new WAHASessionAPI(job.data.session, waha);
+    const conversation = this.conversationForReport(container, job.data.body);
+    const handler = new ContactsPullHandler(
+      signal,
+      container.Logger(),
+      conversation,
+      session,
+      locale,
+      container.ContactService(),
+    );
+    return await handler.handle(options, job);
+  }
+}
+
+interface Progress {
+  created: number;
+  updated: number;
+  skipped: number;
+  errors: number;
+  avatar: {
+    updated: number;
+  };
+}
+
+function total(progress: Progress) {
+  return (
+    progress.created + progress.updated + progress.skipped + progress.errors
+  );
+}
+
+const NullProgress: Progress = {
+  created: 0,
+  updated: 0,
+  skipped: 0,
+  errors: 0,
+  avatar: {
+    updated: 0,
+  },
+};
+
+class ContactsPullHandler {
+  private activity: TaskActivity;
+
+  constructor(
+    private signal: AbortSignal,
+    private logger: ILogger,
+    private conversation: Conversation,
+    private session: WAHASessionAPI,
+    private l: Locale,
+    private contactService: ContactService,
+  ) {
+    this.activity = new TaskActivity(this.l, this.conversation);
+  }
+
+  async handle(options: ContactsPullOptions, job) {
+    const batch = options.batch;
+    let progress = lodash.merge({}, NullProgress, job.progress);
+    this.logger.debug(
+      `Pulling contacts for session ${job.data.session} with batch size ${batch}...`,
+    );
+    if (lodash.isEqual(progress, NullProgress)) {
+      await this.activity.started(progress);
+    }
+
+    const query = {
+      sortBy: ContactSortField.ID,
+      sortOrder: SortOrder.ASC,
+      limit: batch,
+      offset: 0,
+    };
+    const params: PaginatorParams = {
+      processed: total(progress),
+    };
+    const paginator = new ArrayPaginator<any>(params);
+    const contacts = paginator.iterate((processed: number) => {
+      query.offset = processed;
+      return this.session.getContacts(query, {
+        signal: this.signal,
+      });
+    });
+
+    for await (const contact of contacts) {
+      this.signal.throwIfAborted();
+
+      //
+      // Show progress
+      //
+      const thetotal = total(progress);
+      if (options.progress && thetotal) {
+        if (thetotal % options.progress == 0) {
+          await this.activity.progress(progress);
+        }
+      }
+      // Delay on batch
+      if (thetotal && options.delay.batch) {
+        if (thetotal % batch == 0) {
+          await sleep(options.delay.batch);
+        }
+      }
+
+      // Process
+      try {
+        if (!EngineHelper.ContactIsMy(contact)) {
+          progress.skipped += 1;
+          await job.updateProgress(progress);
+          continue;
+        }
+        const chatId = contact.id;
+        if (isJidGroup(chatId)) {
+          if (!options.contacts.groups) {
+            this.logger.debug(`Skipping group contact ${chatId}...`);
+            progress.skipped += 1;
+            await job.updateProgress(progress);
+            continue;
+          }
+        } else if (isLidUser(chatId)) {
+          if (!options.contacts.lids) {
+            this.logger.debug(`Skipping LID contact ${chatId}...`);
+            progress.skipped += 1;
+            await job.updateProgress(progress);
+            continue;
+          }
+        } else if (!isPnUser(chatId)) {
+          this.logger.info(`Skipping non-phone-number contact ${chatId}...`);
+          progress.skipped += 1;
+          await job.updateProgress(progress);
+          continue;
+        }
+
+        this.logger.debug(`Pulling ${chatId}...`);
+        const result = await this.pullOneContact(options, chatId);
+        progress.created += result.created;
+        progress.updated += result.updated;
+        progress.avatar.updated += result.avatar.updated;
+        this.logger.info(
+          `Contact ${chatId}: created=${result.created}, updated=${result.updated}, avatar.updated=${result.avatar.updated}`,
+        );
+      } catch (e) {
+        this.logger.error(`Error pulling contact ${contact.id}: ${e}`);
+        progress.errors += 1;
+      }
+      // update progress before signal fails
+      await job.updateProgress(progress);
+      await sleep(options.delay.contact);
+    }
+
+    await this.activity.completed(progress);
+  }
+
+  private async pullOneContact(options: ContactsPullOptions, chatId: string) {
+    // Contact
+    const contactInfo = WhatsAppContactInfo(this.session, chatId, this.l);
+    let [cwContact, created] =
+      await this.contactService.findOrCreateContact(contactInfo);
+    // Attributes
+    if (options.attributes) {
+      const attributes = await contactInfo.Attributes();
+      await this.contactService.upsertCustomAttributes(
+        cwContact.data,
+        attributes,
+      );
+    }
+    // Avatar
+    let avatarUpdated = false;
+    switch (options.avatar) {
+      case 'if-missing':
+        avatarUpdated = await this.contactService.updateAvatar(
+          cwContact,
+          contactInfo,
+          AvatarUpdateMode.IF_MISSING,
+        );
+        break;
+      case 'update':
+        avatarUpdated = await this.contactService.updateAvatar(
+          cwContact,
+          contactInfo,
+          AvatarUpdateMode.ALWAYS,
+        );
+        break;
+    }
+    return {
+      created: created ? 1 : 0,
+      updated: created ? 0 : 1,
+      avatar: {
+        updated: avatarUpdated ? 1 : 0,
+      },
+    };
+  }
+}
+
+class TaskActivity {
+  constructor(
+    private l: Locale,
+    private conversation: Conversation,
+  ) {}
+
+  public async started(progress: Progress) {
+    await this.conversation.activity(
+      this.l.r('task.contacts.started', { progress: progress }),
+    );
+  }
+
+  public async progress(progress: Progress) {
+    await this.conversation.activity(
+      this.l.r('task.contacts.progress', { progress: progress }),
+    );
+  }
+
+  /**
+   * Final report
+   */
+  public async completed(progress: Progress) {
+    await this.conversation.activity(
+      this.l.r('task.contacts.completed', { progress: progress }),
+    );
+  }
+}
+
+export function ContactsPullStatusMessage(
+  l: Locale,
+  job: Job,
+  state: JobState | 'unknown',
+) {
+  const details = JobLink(job);
+  const progress = lodash.merge({}, NullProgress, job.progress);
+  const payload = {
+    error: state === 'failed' || state === 'unknown' || progress.errors > 0,
+    state: lodash.capitalize(state ?? 'unknown'),
+    progress: progress,
+    details: details,
+  };
+  return l.r('task.contacts.status', payload);
+}

src/apps/chatwoot/consumers/task/messages.pull.ts

@@ -0,0 +1,523 @@
+import { Processor } from '@nestjs/bullmq';
+import * as ms from 'ms';
+import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
+import { JobLink } from '@waha/apps/app_sdk/JobUtils';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import { ChatWootTaskConsumer } from '@waha/apps/chatwoot/consumers/task/base';
+import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
+import { Job, JobState } from 'bullmq';
+import * as lodash from 'lodash';
+import { PinoLogger } from 'nestjs-pino';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
+import { Conversation } from '@waha/apps/chatwoot/client/Conversation';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import {
+  GetChatMessagesFilter,
+  GetChatMessagesQuery,
+  MessageSortField,
+} from '@waha/structures/chats.dto';
+import { WAMessage } from '@waha/structures/responses.dto';
+import { EnsureSeconds } from '@waha/utils/timehelper';
+import { MessageAnyHandler } from '@waha/apps/chatwoot/consumers/waha/message.any';
+import { MessageReportInfo } from '@waha/apps/chatwoot/consumers/waha/base';
+import { MessageAckEmoji } from '@waha/apps/chatwoot/emoji';
+import { SortOrder } from '@waha/structures/pagination.dto';
+import {
+  ArrayPaginator,
+  PaginatorParams,
+} from '@waha/apps/app_sdk/waha/Paginator';
+import { EngineHelper } from '@waha/apps/chatwoot/waha/engines';
+import { IgnoreJidConfig, isNullJid, JidFilter } from '@waha/core/utils/jids';
+import { ErrorRenderer } from '@waha/apps/chatwoot/error/ErrorRenderer';
+import { IsCommandsChat } from '@waha/apps/chatwoot/client/ids';
+import { CommandPrefix } from '@waha/apps/chatwoot/cli';
+import { QueueManager } from '@waha/apps/chatwoot/services/QueueManager';
+import { addUnique } from '@waha/utils/list';
+
+export enum ChatID {
+  ALL = 'all',
+  SUMMARY = 'summary',
+}
+
+export type MessagesPullOptions = {
+  chat: string;
+  batch: number;
+  progress: number | null;
+  period: {
+    start: number;
+    end: number;
+  };
+  force: boolean;
+  pause: boolean;
+  timeout: {
+    media: number;
+  };
+  media: boolean;
+  ignore: IgnoreJidConfig;
+  resolveConversations: boolean;
+};
+
+interface Progress {
+  ok: number;
+  exists: number;
+  ignored: number;
+  errors: number;
+  chats: string[];
+  messages: {
+    first?: number;
+    last?: number;
+  };
+  // Conversations
+  conversations: number[];
+  conversationResolve: {
+    success: number;
+    error: number;
+  };
+}
+
+const NullProgress: Progress = {
+  ok: 0,
+  exists: 0,
+  ignored: 0,
+  errors: 0,
+  chats: [],
+  messages: {
+    first: 0,
+    last: 0,
+  },
+  conversations: [],
+  conversationResolve: {
+    success: 0,
+    error: 0,
+  },
+};
+
+function total(progress: Progress) {
+  return progress.ok + progress.exists + progress.ignored + progress.errors;
+}
+
+/**
+ * Placeholder task consumer for pulling WhatsApp messages.
+ * Throws until the implementation is completed.
+ */
+@Processor(QueueName.TASK_MESSAGES_PULL, { concurrency: JOB_CONCURRENCY })
+export class TaskMessagesPullConsumer extends ChatWootTaskConsumer {
+  constructor(
+    manager: SessionManager,
+    log: PinoLogger,
+    rmutex: RMutexService,
+    protected queueManager: QueueManager,
+  ) {
+    super(manager, log, rmutex, TaskMessagesPullConsumer.name);
+  }
+
+  protected ErrorHeaderKey(): TKey | null {
+    return null;
+  }
+
+  protected async Process(
+    container: DIContainer,
+    job: Job,
+    signal: AbortSignal,
+  ) {
+    const options: MessagesPullOptions = job.data.options;
+    const locale = container.Locale();
+    const conversation = this.conversationForReport(container, job.data.body);
+    const waha = container.WAHASelf();
+    const session = new WAHASessionAPI(job.data.session, waha);
+    const handler = new MessagesPullHandler(
+      this.queueManager,
+      container,
+      signal,
+      container.Logger(),
+      conversation,
+      session,
+      locale,
+    );
+    await handler.start(options, job);
+    job = await handler.handle(options, job);
+    return await handler.end(options, job);
+  }
+}
+
+class MessagesPullHandler {
+  private activity: TaskActivity;
+
+  constructor(
+    protected queueManager: QueueManager,
+    protected container: DIContainer,
+    protected signal: AbortSignal,
+    protected logger: ILogger,
+    conversation: Conversation,
+    protected session: WAHASessionAPI,
+    protected l: Locale,
+  ) {
+    this.activity = new TaskActivity(l, conversation);
+  }
+
+  /**
+   * Calculate summary progress including current task and direct children
+   */
+  protected async summaryProgress(job: Job): Promise<Progress> {
+    const current = lodash.merge({}, NullProgress, job.progress);
+    const childrenValues = await job.getChildrenValues();
+    const values: Progress[] = [current, ...Object.values(childrenValues)];
+    let progress = lodash.merge({}, NullProgress);
+
+    // Result
+    for (const p of values) {
+      progress.ok += p.ok;
+      progress.exists += p.exists;
+      progress.ignored += p.ignored;
+      progress.errors += p.errors;
+      progress.conversationResolve.success += p.conversationResolve.success;
+      progress.conversationResolve.error += p.conversationResolve.error;
+    }
+    // Chats
+    progress.chats = lodash.uniq(lodash.flatten(values.map((p) => p.chats)));
+
+    // Conversations
+    progress.conversations = lodash.uniq(
+      lodash.flatten(values.map((p) => p.conversations)),
+    );
+
+    // Messages timestamps
+    progress.messages.first = lodash.min(
+      values.map((p) => p.messages.first || Infinity),
+    );
+    if (progress.messages.first === Infinity) {
+      progress.messages.first = undefined;
+    }
+    progress.messages.last = lodash.max(
+      values.map((p) => p.messages.last || 0),
+    );
+    if (progress.messages.last === 0) {
+      progress.messages.last = undefined;
+    }
+    return progress;
+  }
+
+  async start(options: MessagesPullOptions, job: Job) {
+    const { ignored, processed, unprocessed, failed } =
+      await job.getDependenciesCount();
+    const total = ignored + processed + unprocessed + failed;
+    const hasChildren = total > 0;
+    if (hasChildren) {
+      return;
+    }
+
+    // Perform some actions before any job started
+    if (options.pause) {
+      await this.queueManager.pause();
+      await this.activity.queue(true);
+    }
+  }
+
+  /**
+   * Perform actions after all jobs are done
+   */
+  async end(options: MessagesPullOptions, job: Job) {
+    if (job.parentKey) {
+      // Not end yet, have parent tasks to process
+      return await this.summaryProgress(job);
+    }
+
+    // Resume queues if paused
+    if (options.pause) {
+      await this.queueManager.resume();
+      await this.activity.queue(false);
+    }
+    // Progress summary
+    const progress = await this.summaryProgress(job);
+    await job.updateProgress(progress);
+
+    // Resolve conversations
+    if (options.resolveConversations) {
+      await this.resolveConversations(progress);
+      await job.updateProgress(progress);
+    }
+
+    // Report completed
+    await this.activity.completed(progress, options);
+    return progress;
+  }
+
+  protected async resolveConversations(progress: Progress) {
+    const service = this.container.ConversationService();
+    for (const conversationId of progress.conversations) {
+      try {
+        await service.resolve(conversationId);
+        progress.conversationResolve.success += 1;
+      } catch (err) {
+        progress.conversationResolve.error += 1;
+      }
+    }
+  }
+
+  async handle(options: MessagesPullOptions, job: Job): Promise<Job> {
+    if (options.chat === ChatID.SUMMARY) {
+      // Do nothing for "summary" chat
+      return job;
+    }
+    const jids = new JidFilter(options.ignore);
+    let progress = lodash.merge({}, NullProgress, job.progress);
+    const batch = options.batch ?? 100;
+
+    this.logger.debug(
+      `Pulling messages for session ${job.data.session} with batch size ${batch}...`,
+    );
+    if (lodash.isEqual(progress, NullProgress)) {
+      await this.activity.started(job, options);
+    }
+
+    // Handler
+    const container = this.container;
+    const info = new MessageReportInfo();
+    const handler = new MessageAnyHistoryHandler(
+      job,
+      container.MessageMappingService(),
+      container.ContactConversationService(),
+      container.Logger(),
+      info,
+      this.session,
+      container.Locale(),
+      container.WAHASelf(),
+    );
+    handler.force = options.force;
+
+    // Messages
+    const lte = job.timestamp - options.period.end;
+    const gte = job.timestamp - options.period.start;
+    const filters: GetChatMessagesFilter = {
+      'filter.timestamp.lte': EnsureSeconds(lte),
+      'filter.timestamp.gte': EnsureSeconds(gte),
+    };
+
+    const query: GetChatMessagesQuery = {
+      limit: batch,
+      offset: 0,
+      downloadMedia: false,
+      sortBy: MessageSortField.TIMESTAMP,
+      sortOrder: SortOrder.ASC,
+    };
+    const params: PaginatorParams = {
+      processed: total(progress),
+    };
+    const paginator = new ArrayPaginator<WAMessage>(params);
+    let messages = paginator.iterate((processed: number) => {
+      query.offset = processed;
+      return this.session.getMessages(options.chat, query, filters, {
+        signal: this.signal,
+      });
+    });
+
+    messages = EngineHelper.IterateMessages(messages);
+    const all = options.chat == ChatID.ALL;
+
+    for await (let message of messages) {
+      this.signal.throwIfAborted();
+
+      //
+      // Show progress
+      //
+      const thetotal = total(progress);
+      if (options.progress && thetotal) {
+        if (thetotal % options.progress == 0) {
+          await this.activity.progress(progress, options);
+        }
+      }
+
+      // Process
+      try {
+        progress.messages.first = progress.messages.first || message.timestamp;
+        progress.messages.last = message.timestamp;
+        if (all && !jids.include(EngineHelper.ChatID(message))) {
+          progress.ignored += 1;
+          continue;
+        }
+
+        if (isNullJid(EngineHelper.ChatID(message))) {
+          progress.ignored += 1;
+          continue;
+        }
+
+        if (
+          options.media &&
+          message.hasMedia &&
+          (await handler.ShouldProcessMessage(message))
+        ) {
+          // Fetch media for the message
+          let signal = AbortSignal.timeout(options.timeout.media);
+          signal = AbortSignal.any([signal, this.signal]);
+          message = await this.session.getMessageById('all', message.id, true, {
+            signal: signal,
+          });
+        }
+
+        const chatwoot = await handler.handle(message);
+        if (chatwoot) {
+          progress.ok += 1;
+          addUnique(progress.chats, EngineHelper.ChatID(message));
+          if (info.conversationId) {
+            addUnique(progress.conversations, info.conversationId);
+          }
+        } else {
+          progress.exists += 1;
+        }
+      } catch (error) {
+        const renderer = new ErrorRenderer();
+        const text = renderer.text(error);
+        this.logger.error(`Error: ${text}`);
+        this.logger.error(`Message:\n${JSON.stringify(message, null, 2)}`);
+        try {
+          const data = renderer.data(error);
+          this.logger.error(JSON.stringify(data, null, 2));
+        } catch (err) {
+          this.logger.error(
+            `Error occurred while login details for error: ${err}`,
+          );
+        }
+        progress.errors += 1;
+      }
+      // update progress before signal fails
+      await job.updateProgress(progress);
+    }
+    job.progress = progress;
+    return job;
+  }
+}
+
+export class TaskActivity {
+  constructor(
+    private l: Locale,
+    private conversation: Conversation,
+  ) {}
+
+  public async queue(paused: boolean) {
+    let msg: string;
+    if (paused) {
+      msg = this.l.r('cli.cmd.queue.paused');
+    } else {
+      msg = this.l.r('cli.cmd.queue.resumed');
+    }
+    await this.conversation.activity(msg);
+  }
+
+  public async details(data) {
+    await this.conversation.activity(
+      this.l.r('task.messages.details', {
+        prefix: IsCommandsChat(data.body) ? '' : CommandPrefix,
+      }),
+    );
+  }
+
+  public async started(job: Job, options: MessagesPullOptions) {
+    await this.conversation.activity(
+      this.l.r('task.messages.started', {
+        chat: options.chat,
+        period: period(options),
+      }),
+    );
+  }
+
+  public async progress(progress: Progress, options: MessagesPullOptions) {
+    const format: Intl.DateTimeFormatOptions = {
+      month: 'short',
+      day: 'numeric',
+      year: 'numeric',
+    };
+    await this.conversation.activity(
+      this.l.r('task.messages.progress', {
+        progress: progress,
+        chat: options.chat,
+        messages: {
+          first: this.l.FormatTimestampOpts(
+            progress.messages.first,
+            format,
+            false,
+          ),
+          last: this.l.FormatTimestampOpts(
+            progress.messages.last,
+            format,
+            false,
+          ),
+        },
+      }),
+    );
+  }
+
+  /**
+   * Final report
+   */
+  public async completed(progress, options) {
+    const msg = this.l.r('task.messages.completed', {
+      progress: progress,
+      period: period(options),
+      chat: options.chat,
+    });
+    await this.conversation.activity(msg);
+  }
+}
+
+class MessageAnyHistoryHandler extends MessageAnyHandler {
+  public force: boolean = false;
+  public shouldLogUnsupported = true;
+
+  protected get historyMessage() {
+    return true;
+  }
+
+  protected get shouldAddFromTag() {
+    return false;
+  }
+
+  protected get delayFromMeAPI() {
+    return 0;
+  }
+
+  async ShouldProcessMessage(payload: WAMessage) {
+    if (this.force) {
+      return true;
+    }
+    return await super.ShouldProcessMessage(payload);
+  }
+}
+
+function period(options: MessagesPullOptions) {
+  const start = options.period.start;
+  const end = options.period.end;
+  if (end == 0) {
+    return ms(start);
+  }
+  return `${ms(start)}-${ms(end)}`;
+}
+
+export function MessagesPullStatusMessage(
+  l: Locale,
+  job: Job,
+  state: JobState | 'unknown',
+) {
+  const progress = lodash.merge({}, NullProgress, job.progress);
+  const details = JobLink(job);
+  const options = job.data.options as MessagesPullOptions;
+  const payload = {
+    options: options,
+    chat: options.chat,
+    chats: progress.chats.length,
+    period: period(options),
+    error: state === 'failed' || state === 'unknown' || progress.errors > 0,
+    state: lodash.capitalize(state ?? 'unknown'),
+    progress: progress,
+    details: details,
+    messages: {
+      first: l.FormatTimestamp(progress.messages.first, false),
+      last: l.FormatTimestamp(progress.messages.last, false),
+    },
+  };
+
+  return l.r('task.messages.status', payload);
+}

src/apps/chatwoot/consumers/waha/base.ts

@@ -13,7 +13,7 @@ import { EventData } from '@waha/apps/chatwoot/consumers/types';
 import { WhatsAppContactInfo } from '@waha/apps/chatwoot/contacts/WhatsAppContactInfo';
 import { DIContainer } from '@waha/apps/chatwoot/di/DIContainer';
 import { Locale } from '@waha/apps/chatwoot/i18n/locale';
-import { WAHASelf, WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASelf, WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import {
   AppRepository,
   ChatwootMessage,
@@ -25,16 +25,15 @@ import { parseMessageIdSerialized } from '@waha/core/utils/ids';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { WAHAEvents } from '@waha/structures/enums.dto';
 import { MessageSource, WAMessageBase } from '@waha/structures/responses.dto';
-import {
-  WAHAWebhook,
-  WAHAWebhookMessageRevoked,
-} from '@waha/structures/webhooks.dto';
 import { sleep } from '@waha/utils/promiseTimeout';
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
 import { isJidBroadcast, isJidGroup, toCusFormat } from '@waha/core/utils/jids';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+import { EnsureSeconds } from '@waha/utils/timehelper';
+import { CHATWOOT_MESSAGE_CALENDAR_THRESHOLD_SECONDS } from '@waha/apps/chatwoot/env';
 
 export function ListenEventsForChatWoot() {
   return [
@@ -42,6 +41,7 @@ export function ListenEventsForChatWoot() {
     WAHAEvents.MESSAGE_REACTION,
     WAHAEvents.MESSAGE_EDITED,
     WAHAEvents.MESSAGE_REVOKED,
+    WAHAEvents.MESSAGE_ACK,
     WAHAEvents.SESSION_STATUS,
   ];
 }
@@ -96,8 +96,15 @@ export abstract class ChatWootWAHABaseConsumer extends AppConsumer {
     messageInfo: IMessageInfo,
   ): Promise<any>;
 
+  ShouldProcess(event: any): boolean {
+    return true;
+  }
+
   async processJob(job: Job<EventData, any, WAHAEvents>): Promise<any> {
-    const event: WAHAWebhookMessageRevoked = job.data.event as any;
+    const event = job.data.event as any;
+    if (!this.ShouldProcess(event)) {
+      return;
+    }
     const key = WhatsAppChatIdKey(job.data.app, this.GetChatId(event));
     return await this.withMutex(job, key, () =>
       this.ProcessAndReportErrors(job),
@@ -169,7 +176,7 @@ export interface IMessageInfo {
   onMessageType(type: MessageType): void;
 }
 
-class MessageReportInfo implements IMessageInfo {
+export class MessageReportInfo implements IMessageInfo {
   public conversationId: number | null = null;
   public type: MessageType | null = null;
 
@@ -204,10 +211,65 @@ export abstract class MessageBaseHandler<Payload extends WAMessageBase> {
     payload: Payload,
   ): Promise<ChatWootMessagePartial>;
 
+  protected get historyMessage() {
+    return false;
+  }
+
+  protected finalizeContent(content: string, payload: Payload): string {
+    if (!content) {
+      return content;
+    }
+    if (!payload.timestamp) {
+      return content;
+    }
+    if (!this.historyMessage) {
+      // Check if the message is recent enough to be considered current
+      const now = EnsureSeconds(Date.now() / 1000);
+      const messageAge = now - EnsureSeconds(payload.timestamp);
+      const recent = messageAge <= CHATWOOT_MESSAGE_CALENDAR_THRESHOLD_SECONDS;
+      if (recent) {
+        return content;
+      }
+    }
+    const date = this.l.ParseTimestamp(payload.timestamp);
+    if (!date) {
+      return content;
+    }
+    const timestamp = this.l.FormatHumanDate(date);
+    return this.l.r('whatsapp.history.message.wrapper', {
+      content: content,
+      payload: payload,
+      history: this.historyMessage,
+      timestamp: timestamp,
+    });
+  }
+
   abstract getReplyToWhatsAppID(payload: Payload): string | undefined;
 
-  async handle(data: WAHAWebhook<Payload>) {
-    const payload = data.payload;
+  protected get delayFromMeAPI() {
+    return 3_000;
+  }
+
+  /**
+   * Weather to add a tag to messages sent from me like via API or WhatsApp
+   */
+  protected get shouldAddFromTag() {
+    return true;
+  }
+
+  async ShouldProcessMessage(payload: Payload): Promise<boolean> {
+    const key = parseMessageIdSerialized(payload.id);
+    const chatwoot = await this.mappingService.getChatWootMessage({
+      chat_id: toCusFormat(key.remoteJid),
+      message_id: key.id,
+    });
+    if (chatwoot) {
+      return false;
+    }
+    return true;
+  }
+
+  async handle(payload: Payload): Promise<conversation_message_create | null> {
     // Find the type as soon as possible for error reporting
     const type = payload.fromMe ? MessageType.OUTGOING : MessageType.INCOMING;
     this.info.onMessageType(type);
@@ -216,28 +278,25 @@ export abstract class MessageBaseHandler<Payload extends WAMessageBase> {
     // It also handles messages fromMe and ChatWoot (but does not if send via API)
     if (payload.fromMe && payload.source === MessageSource.API) {
       // Sleep a few seconds to save it to a database
-      await sleep(3_000);
+      await sleep(this.delayFromMeAPI);
     }
 
-    const key = parseMessageIdSerialized(payload.id);
-    const chatwoot = await this.mappingService.getChatWootMessage({
-      chat_id: toCusFormat(key.remoteJid),
-      message_id: key.id,
-    });
-    if (chatwoot) {
-      this.logger.info(
-        `Message '${payload.id}' already in ChatWoot: conversation.id=${chatwoot.conversation_id}, message.id=${chatwoot.message_id}`,
-      );
-      return;
+    if (!(await this.ShouldProcessMessage(payload))) {
+      const log = `Skipping existing message '${payload.id}' from WhatsApp`;
+      this.logger.debug(log);
+      return null;
     }
-
-    const contactInfo = WhatsAppContactInfo(this.session, payload.from, this.l);
+    const contactInfo = WhatsAppContactInfo(
+      this.session,
+      EngineHelper.ChatID(payload as any),
+      this.l,
+    );
     const conversation = await this.repo.ConversationByContact(contactInfo);
     this.info.onConversationId(conversation.conversationId);
 
     const message = await this.buildChatWootMessage(payload);
     const response = await conversation.send(message);
-    this.logger.info(
+    this.logger.debug(
       `Created message as '${message.message_type}' from WhatsApp: ${response.id}`,
     );
     await this.saveMapping(response, payload);
@@ -272,22 +331,26 @@ export abstract class MessageBaseHandler<Payload extends WAMessageBase> {
     let content = message.content;
 
     // Format the content if the message from me
-    if (payload.fromMe && payload.source === MessageSource.APP) {
-      const key = TKey.MESSAGE_FROM_WHATSAPP;
-      content = this.l.key(key).render({ text: content });
-    } else if (payload.fromMe && payload.source === MessageSource.API) {
-      const key = TKey.MESSAGE_FROM_API;
-      content = this.l.key(key).render({ text: content });
+    if (payload.fromMe && this.shouldAddFromTag) {
+      if (payload.source === MessageSource.APP) {
+        const key = TKey.MESSAGE_FROM_WHATSAPP;
+        content = this.l.key(key).render({ text: content });
+      } else if (payload.source === MessageSource.API) {
+        const key = TKey.MESSAGE_FROM_API;
+        content = this.l.key(key).render({ text: content });
+      }
     }
 
-    const chatId = payload.from;
+    const chatId = EngineHelper.ChatID(payload);
 
     // Add participant name to group messages
     const manyParticipants = isJidGroup(chatId) || isJidBroadcast(chatId);
     if (!payload.fromMe && manyParticipants) {
       const key = parseMessageIdSerialized(payload.id, true);
-      let participant = toCusFormat(key.participant);
-      const contact: any = await this.session.getContact(key.participant);
+      let participant = toCusFormat(
+        key.participant || (payload as any)._data.participant,
+      );
+      const contact: any = await this.session.getContact(participant);
       const name = contact?.name || contact?.pushName || contact?.pushname;
       if (name) {
         participant = `${name} (${participant})`;
@@ -299,12 +362,15 @@ export abstract class MessageBaseHandler<Payload extends WAMessageBase> {
     }
     const replyTo = await this.getReplyToChatWootMessageID(payload).catch(
       (err) => {
-        this.logger.error(`Error getting reply to message ID: ${err}`);
+        this.logger.error(
+          `WhatsApp => ChatWoot - error getting reply to message ID: ${err}`,
+        );
         return undefined;
       },
     );
 
     const type = payload.fromMe ? MessageType.OUTGOING : MessageType.INCOMING;
+    content = this.finalizeContent(content, payload);
     return {
       content: content,
       message_type: type,
@@ -324,9 +390,9 @@ export abstract class MessageBaseHandler<Payload extends WAMessageBase> {
       return;
     }
     const chatwoot = await this.mappingService.getChatWootMessage({
-      chat_id: payload.from,
+      chat_id: EngineHelper.ChatID(payload),
       message_id: replyToWhatsAppID,
     });
-    return chatwoot.message_id;
+    return chatwoot?.message_id;
   }
 }

src/apps/chatwoot/consumers/waha/message.ack.ts

@@ -0,0 +1,133 @@
+import { Processor } from '@nestjs/bullmq';
+import { ILogger } from '@waha/apps/app_sdk/ILogger';
+import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
+import { ContactConversationService } from '@waha/apps/chatwoot/client/ContactConversationService';
+import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
+import { EventData } from '@waha/apps/chatwoot/consumers/types';
+import {
+  ChatWootWAHABaseConsumer,
+  IMessageInfo,
+} from '@waha/apps/chatwoot/consumers/waha/base';
+import { WhatsAppContactInfo } from '@waha/apps/chatwoot/contacts/WhatsAppContactInfo';
+import { Locale } from '@waha/apps/chatwoot/i18n/locale';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
+import { SessionManager } from '@waha/core/abc/manager.abc';
+import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
+import { WAHAEvents } from '@waha/structures/enums.dto';
+import { WAHAWebhookMessageAck } from '@waha/structures/webhooks.dto';
+import { Job } from 'bullmq';
+import { PinoLogger } from 'nestjs-pino';
+import { ShouldMarkAsReadInChatWoot } from '@waha/apps/chatwoot/consumers/waha/message.ack.utils';
+import { parseMessageIdSerialized } from '@waha/core/utils/ids';
+import { MessageMappingService } from '@waha/apps/chatwoot/storage';
+
+@Processor(QueueName.WAHA_MESSAGE_ACK, { concurrency: JOB_CONCURRENCY })
+export class WAHAMessageAckConsumer extends ChatWootWAHABaseConsumer {
+  constructor(
+    protected readonly manager: SessionManager,
+    log: PinoLogger,
+    rmutex: RMutexService,
+  ) {
+    super(manager, log, rmutex, 'WAHAMessageAckConsumer');
+  }
+
+  ShouldProcess(event: any): boolean {
+    return ShouldMarkAsReadInChatWoot(event);
+  }
+
+  GetChatId(event: WAHAWebhookMessageAck): string {
+    return event.payload.from;
+  }
+
+  async Process(
+    job: Job<EventData, any, WAHAEvents>,
+    info: IMessageInfo,
+  ): Promise<void> {
+    const container = await this.DIContainer(job, job.data.app);
+    const event = job.data.event as WAHAWebhookMessageAck;
+    const session = new WAHASessionAPI(event.session, container.WAHASelf());
+    const handler = new MessageAckHandler(
+      container.ContactConversationService(),
+      container.MessageMappingService(),
+      container.Logger(),
+      info,
+      session,
+      container.Locale(),
+    );
+    try {
+      await handler.handle(event);
+    } catch (e) {
+      // TODO: Investigate errors
+      // https://github.com/devlikeapro/waha/issues/1492
+      this.logger.error(e);
+    }
+  }
+}
+
+class MessageAckHandler {
+  constructor(
+    private readonly contactConversationService: ContactConversationService,
+    protected mappingService: MessageMappingService,
+    private readonly logger: ILogger,
+    private readonly info: IMessageInfo,
+    private readonly session: WAHASessionAPI,
+    private readonly locale: Locale,
+  ) {}
+
+  async handle(event: WAHAWebhookMessageAck): Promise<void> {
+    const payload = event.payload;
+
+    const key = parseMessageIdSerialized(payload.id);
+    const chatwoot = await this.mappingService.getChatWootMessage({
+      chat_id: null,
+      message_id: key.id,
+    });
+    // No chatwoot message found, so we don't mark it as read
+    // Filters out old messages and some service ack messages
+    if (!chatwoot) {
+      return;
+    }
+
+    const contactInfo = WhatsAppContactInfo(
+      this.session,
+      payload.from,
+      this.locale,
+    );
+    const conversation =
+      await this.contactConversationService.FindConversationByContact(
+        contactInfo,
+      );
+
+    if (!conversation) {
+      this.logger.debug(
+        `No suitable conversation found to mark as read for chat.id: ${payload.from}`,
+      );
+      return;
+    }
+    this.info.onConversationId(conversation.conversationId);
+
+    const sourceId = conversation.sourceId;
+    if (!sourceId) {
+      this.logger.warn(
+        `Contact not found for chat.id: ${payload.from}. Skipping read update for message ${payload.id}`,
+      );
+      return;
+    }
+
+    try {
+      await this.contactConversationService.markConversationAsRead(
+        conversation.conversationId,
+        sourceId,
+      );
+      this.logger.info(
+        `Marked conversation ${conversation.conversationId} as read for chat.id: ${payload.from} (message: ${payload.id}, sourceId: ${sourceId})`,
+      );
+    } catch (error) {
+      const reason = error instanceof Error ? error.message : String(error);
+      this.logger.error(
+        `Error marking conversation ${conversation.conversationId} as read for chat.id: ${payload.from}. Reason: ${reason}`,
+      );
+      throw error;
+    }
+  }
+}

src/apps/chatwoot/consumers/waha/message.ack.utils.test.ts

@@ -0,0 +1,466 @@
+import type { WAHAEngine, WAHAEvents } from '@waha/structures/enums.dto';
+import { ShouldMarkAsReadInChatWoot } from '@waha/apps/chatwoot/consumers/waha/message.ack.utils';
+
+interface TestParam {
+  name: string;
+  expected: boolean;
+  GOWS: any;
+  NOWEB: any;
+  WEBJS: any;
+}
+
+/**
+ * Me - 444444444444 (lid - 144444444444444)
+ * Participant - 11111111111 (lid - 011111111111111)
+ * Group - 222222222222222222
+ */
+const ShouldMarkAsReadCases: TestParam[] = [
+  {
+    name: 'Participant read My message (READ ack)',
+    expected: true,
+    GOWS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack' as WAHAEvents,
+      payload: {
+        id: 'true_11111111111@c.us_3333333333333333333333',
+        from: '11111111111@c.us',
+        to: null,
+        participant: null,
+        fromMe: true,
+        ack: 3,
+        ackName: 'READ',
+        _data: {
+          Chat: '11111111111@s.whatsapp.net',
+          Sender: '11111111111@s.whatsapp.net',
+          IsFromMe: false,
+          IsGroup: false,
+          AddressingMode: '',
+          SenderAlt: '',
+          RecipientAlt: '',
+          BroadcastListOwner: '',
+          BroadcastRecipients: null,
+          MessageIDs: ['3333333333333333333333'],
+          Type: 'read',
+          MessageSender: '',
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        lid: '144444444444444@lid',
+        jid: '444444444444:42@s.whatsapp.net',
+        pushName: '',
+      },
+      environment: {
+        version: '2025.10.4',
+        engine: 'GOWS',
+        tier: 'PLUS',
+        browser: null,
+      },
+      engine: 'GOWS' as WAHAEngine,
+    },
+    NOWEB: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_11111111111@c.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA',
+        from: '11111111111@c.us',
+        fromMe: true,
+        ack: 3,
+        ackName: 'READ',
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+        lid: '144444444444444@lid',
+      },
+      engine: 'NOWEB',
+      environment: {
+        version: '2025.10.4',
+        engine: 'NOWEB',
+        tier: 'PLUS',
+        browser: null,
+      },
+    },
+    WEBJS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_11111111111@c.us_AAA',
+        from: '444444444444@c.us',
+        fromMe: true,
+        source: 'app',
+        to: '11111111111@c.us',
+        body: 'Nn',
+        hasMedia: false,
+        media: null,
+        ack: 3,
+        ackName: 'READ',
+        vCards: [],
+        _data: {
+          id: {
+            fromMe: true,
+            remote: '11111111111@c.us',
+            id: 'AAA',
+            _serialized: 'true_11111111111@c.us_AAA',
+          },
+          viewed: false,
+          from: '444444444444@c.us',
+          to: '11111111111@c.us',
+          author: '444444444444@c.us',
+          ack: 3,
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+      },
+      engine: 'WEBJS',
+      environment: {
+        version: '2025.10.4',
+        engine: 'WEBJS',
+        tier: 'PLUS',
+        browser: '/usr/bin/google-chrome-stable',
+      },
+    },
+  },
+  {
+    name: 'Participant received My message (DEVICE ack)',
+    expected: false,
+    GOWS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack' as WAHAEvents,
+      payload: {
+        id: 'true_11111111111@c.us_3333333333333333333333',
+        from: '11111111111@c.us',
+        to: null,
+        participant: null,
+        fromMe: true,
+        ack: 2,
+        ackName: 'DEVICE',
+        _data: {
+          Chat: '11111111111@s.whatsapp.net',
+          Sender: '11111111111:3@s.whatsapp.net',
+          IsFromMe: false,
+          IsGroup: false,
+          AddressingMode: '',
+          SenderAlt: '',
+          RecipientAlt: '',
+          BroadcastListOwner: '',
+          BroadcastRecipients: null,
+          MessageIDs: ['3333333333333333333333'],
+          Type: '',
+          MessageSender: '',
+        },
+      },
+      me: {
+        id: '444444444444@c.us',
+        lid: '144444444444444@lid',
+        jid: '444444444444:42@s.whatsapp.net',
+        pushName: '',
+      },
+      environment: {
+        version: '2025.10.4',
+        engine: 'GOWS',
+        tier: 'PLUS',
+        browser: null,
+      },
+      engine: 'GOWS' as WAHAEngine,
+    },
+    NOWEB: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_11111111111@c.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA',
+        from: '11111111111@c.us',
+        fromMe: true,
+        ack: 2,
+        ackName: 'DEVICE',
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+        lid: '1144444444444444@lid',
+      },
+      engine: 'NOWEB',
+      environment: {
+        version: '2025.10.4',
+        engine: 'NOWEB',
+        tier: 'PLUS',
+        browser: null,
+      },
+    },
+    WEBJS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_11111111111@c.us_AAA',
+        from: '444444444444@c.us',
+        fromMe: true,
+        source: 'app',
+        to: '11111111111@c.us',
+        body: 'Nn',
+        hasMedia: false,
+        media: null,
+        ack: 2,
+        ackName: 'DEVICE',
+        vCards: [],
+        _data: {
+          id: {
+            fromMe: true,
+            remote: '11111111111@c.us',
+            id: 'AAA',
+            _serialized: 'true_11111111111@c.us_AAA',
+          },
+          from: '444444444444@c.us',
+          to: '11111111111@c.us',
+          author: '444444444444@c.us',
+          ack: 2,
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+      },
+      engine: 'WEBJS',
+      environment: {
+        version: '2025.10.4',
+        engine: 'WEBJS',
+        tier: 'PLUS',
+        browser: '/usr/bin/google-chrome-stable',
+      },
+    },
+  },
+  {
+    name: 'Me read Participant message on another device (READ ack)',
+    expected: false,
+    GOWS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack' as WAHAEvents,
+      payload: {
+        id: 'false_11111111111@c.us_3333333333333333333333',
+        from: '11111111111@c.us',
+        to: null,
+        participant: null,
+        fromMe: false,
+        ack: 3,
+        ackName: 'READ',
+        _data: {
+          Chat: '11111111111@s.whatsapp.net',
+          Sender: '444444444444@s.whatsapp.net',
+          IsFromMe: true,
+          IsGroup: false,
+          AddressingMode: '',
+          SenderAlt: '',
+          RecipientAlt: '',
+          BroadcastListOwner: '',
+          BroadcastRecipients: null,
+          MessageIDs: ['3333333333333333333333'],
+          Type: 'read',
+          MessageSender: '11111111111@s.whatsapp.net',
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        lid: '144444444444444@lid',
+        jid: '444444444444:42@s.whatsapp.net',
+        pushName: '',
+      },
+      environment: {
+        version: '2025.10.4',
+        engine: 'GOWS',
+        tier: 'PLUS',
+        browser: null,
+      },
+      engine: 'GOWS' as WAHAEngine,
+    },
+    NOWEB: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: '11111111111@c.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA',
+        from: '11111111111@c.us',
+        fromMe: false,
+        ack: 3,
+        ackName: 'READ',
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+        lid: '1144444444444444@lid',
+      },
+      engine: 'NOWEB',
+      environment: {
+        version: '2025.10.4',
+        engine: 'NOWEB',
+        tier: 'PLUS',
+        browser: null,
+      },
+    },
+    WEBJS: null,
+  },
+  {
+    name: 'Participant read My Group Message (READ ack)',
+    expected: false,
+    GOWS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      payload: {
+        id: 'true_222222222222222222@g.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA_444444444444@c.us',
+        from: '222222222222222222@g.us',
+        to: '011111111111111@lid',
+        participant: '011111111111111@lid',
+        fromMe: true,
+        ack: 3,
+        ackName: 'READ',
+        _data: {
+          Chat: '222222222222222222@g.us',
+          Sender: '011111111111111@lid',
+          IsFromMe: false,
+          IsGroup: true,
+          AddressingMode: '',
+          SenderAlt: '',
+          RecipientAlt: '',
+          BroadcastListOwner: '',
+          BroadcastRecipients: null,
+          MessageIDs: ['AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA'],
+          Type: 'read',
+          MessageSender: '',
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        lid: '144444444444444@lid',
+        jid: '444444444444:42@s.whatsapp.net',
+        pushName: '',
+      },
+      environment: {
+        version: '2025.10.4',
+        engine: 'GOWS',
+        tier: 'PLUS',
+        browser: null,
+      },
+    },
+    NOWEB: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_222222222222222222@g.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA_444444444444@c.us',
+        from: '222222222222222222@g.us',
+        to: '222222222222222222@g.us',
+        participant: '011111111111111@lid',
+        fromMe: true,
+        ack: 3,
+        ackName: 'READ',
+        _data: {
+          key: {
+            remoteJid: '222222222222222222@g.us',
+            id: 'AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA',
+            fromMe: true,
+            participant: '011111111111111@lid',
+          },
+          receipt: {
+            userJid: '011111111111111@lid',
+          },
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+        lid: '1144444444444444@lid',
+      },
+      engine: 'NOWEB',
+      environment: {
+        version: '2025.10.4',
+        engine: 'NOWEB',
+        tier: 'PLUS',
+        browser: null,
+      },
+    },
+    WEBJS: {
+      id: 'evt_00000000000000000000000000',
+      session: 'default',
+      event: 'message.ack',
+      payload: {
+        id: 'true_222222222222222222@g.us_AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA_444444444444@c.us',
+        from: '222222222222222222@g.us',
+        to: '222222222222222222@g.us',
+        participant: '011111111111111@lid',
+        fromMe: false,
+        ack: 3,
+        ackName: 'READ',
+        _data: {
+          tag: 'receipt',
+          attrs: {
+            from: {
+              $1: {
+                type: 0,
+                user: '222222222222222222',
+                server: 'g.us',
+              },
+            },
+            type: 'read',
+            id: 'AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA',
+            participant: {
+              $1: {
+                type: 1,
+                user: '011111111111111',
+                device: 0,
+                domainType: 1,
+              },
+            },
+          },
+          content: null,
+        },
+      },
+      metadata: {},
+      me: {
+        id: '444444444444@c.us',
+        pushName: '',
+      },
+      engine: 'WEBJS',
+      environment: {
+        version: '2025.10.4',
+        engine: 'WEBJS',
+        tier: 'PLUS',
+        browser: '/usr/bin/google-chrome-stable',
+      },
+    },
+  },
+];
+
+describe('ShouldMarkAsReadInChatWoot', () => {
+  const engines = ['GOWS', 'NOWEB', 'WEBJS'];
+  for (const engine of engines) {
+    describe(engine, () => {
+      for (const param of ShouldMarkAsReadCases) {
+        const name = `[${param.expected}] ${param.name}`;
+        const event = param[engine];
+        const testfn = event ? test : test.skip;
+        const expected = param.expected;
+        testfn(name, () => {
+          // Test
+          const result = ShouldMarkAsReadInChatWoot(event);
+          expect(result).toBe(expected);
+        });
+      }
+    });
+  }
+});

src/apps/chatwoot/consumers/waha/message.ack.utils.ts

@@ -0,0 +1,32 @@
+import type { WAHAWebhookMessageAck } from '@waha/structures/webhooks.dto';
+import { isJidCusFormat } from '@waha/utils/wa';
+import { WAMessageAck } from '@waha/structures/enums.dto';
+import { isLidUser, toCusFormat } from '@waha/core/utils/jids';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+
+export function ShouldMarkAsReadInChatWoot(
+  event: WAHAWebhookMessageAck,
+): boolean {
+  // Mark as seen only if it's DM
+  // Ignore groups and other multiple participants chats
+  const chatId = EngineHelper.ChatID(event.payload);
+  if (!isJidCusFormat(chatId) && !isLidUser(chatId)) {
+    return false;
+  }
+
+  const payload = event.payload;
+  // Only READ and PLAYED
+  const read = payload.ack === WAMessageAck.READ;
+  const played = payload.ack == WAMessageAck.PLAYED;
+  if (!read && !played) {
+    return false;
+  }
+
+  // Only process when OUR message (fromMe: true) was read by recipient
+  if (!payload.fromMe) {
+    return false;
+  }
+
+  // Mark ChatWoot conversation as read when recipient reads our message
+  return true;
+}

src/apps/chatwoot/consumers/waha/message.any.ts

@@ -1,7 +1,5 @@
-import type { proto } from '@adiwajshing/baileys';
 import { Processor } from '@nestjs/bullmq';
 import { JOB_CONCURRENCY } from '@waha/apps/app_sdk/constants';
-import { SendAttachment } from '@waha/apps/chatwoot/client/types';
 import { QueueName } from '@waha/apps/chatwoot/consumers/QueueName';
 import { EventData } from '@waha/apps/chatwoot/consumers/types';
 import {
@@ -10,8 +8,7 @@ import {
   IMessageInfo,
   MessageBaseHandler,
 } from '@waha/apps/chatwoot/consumers/waha/base';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
-import { WhatsappToMarkdown } from '@waha/apps/chatwoot/text';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { parseMessageIdSerialized } from '@waha/core/utils/ids';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
@@ -20,13 +17,22 @@ import { WAMessage } from '@waha/structures/responses.dto';
 import { WAHAWebhookMessageAny } from '@waha/structures/webhooks.dto';
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
-import { TKey } from '@waha/apps/chatwoot/i18n/templates';
-import { JobLink } from '@waha/apps/app_sdk/JobUtils';
-import * as lodash from 'lodash';
-import { parseVCardV3, SimpleVCardInfo } from '@waha/core/vcard';
-
-// eslint-disable-next-line @typescript-eslint/no-var-requires
-const mime = require('mime-types');
+import {
+  FacebookAdMessage,
+  EventMessage,
+  PixMessage,
+  LocationMessage,
+  MessageToChatWootConverter,
+  PollMessage,
+  ListMessage,
+  ShareContactMessage,
+  TextMessage,
+  UnsupportedMessage,
+  AlbumMessage,
+  resolveProtoMessage,
+} from '@waha/apps/chatwoot/messages/to/chatwoot';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
+import { HasMediaWithNoMediaMessage } from '@waha/apps/chatwoot/messages/to/chatwoot/HasMediaWithNoMediaMessage';
 
 @Processor(QueueName.WAHA_MESSAGE_ANY, { concurrency: JOB_CONCURRENCY })
 export class WAHAMessageAnyConsumer extends ChatWootWAHABaseConsumer {
@@ -39,7 +45,7 @@ export class WAHAMessageAnyConsumer extends ChatWootWAHABaseConsumer {
   }
 
   GetChatId(event: WAHAWebhookMessageAny): string {
-    return event.payload.from;
+    return EngineHelper.ChatID(event.payload);
   }
 
   async Process(
@@ -59,142 +65,89 @@ export class WAHAMessageAnyConsumer extends ChatWootWAHABaseConsumer {
       container.Locale(),
       container.WAHASelf(),
     );
-    return await handler.handle(event);
+    return await handler.handle(event.payload);
   }
 }
 
-function isEmptyString(content: string) {
-  if (!content) {
-    return true;
-  }
-  return content == '' || content == '\n';
-}
+export class MessageAnyHandler extends MessageBaseHandler<WAMessage> {
+  public shouldLogUnsupported: boolean = false;
 
-class MessageAnyHandler extends MessageBaseHandler<WAMessage> {
   protected async getMessage(
     payload: WAMessage,
   ): Promise<ChatWootMessagePartial> {
-    const protoMessage = this.getProtoMessage(payload);
-    let msg = await this.getTextMessage(payload, protoMessage);
+    let converter: MessageToChatWootConverter;
+    let msg: ChatWootMessagePartial;
+    const protoMessage = resolveProtoMessage(payload._data);
+
+    // Check for Facebook Ad first - but let it use the normal flow later
+    converter = new FacebookAdMessage(this.l, this.logger);
+    msg = await converter.convert(payload, protoMessage);
     if (msg) {
       return msg;
     }
-    msg = this.getLocationMessage(payload, protoMessage);
+
+    converter = new TextMessage(this.l, this.logger, this.waha, this.job);
+    msg = await converter.convert(payload, null);
     if (msg) {
       return msg;
     }
-    msg = this.getShareContactMessage(payload, protoMessage);
+
+    converter = new LocationMessage(this.l);
+    msg = await converter.convert(payload, protoMessage);
     if (msg) {
       return msg;
     }
-    return this.getUnsupportedMessage();
-  }
 
-  protected async getTextMessage(
-    payload: WAMessage,
-    _: proto.Message | null,
-  ): Promise<ChatWootMessagePartial | null> {
-    const attachments = await this.getAttachments(payload);
-    let content = this.l
-      .key(TKey.WA_TO_CW_MESSAGE)
-      .render({ payload: payload });
-    if (isEmptyString(content) && attachments.length == 0) {
-      return null;
+    converter = new ShareContactMessage(this.l, this.logger);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
     }
-    if (isEmptyString(content)) {
-      content = null;
-    }
-    return {
-      content: WhatsappToMarkdown(content),
-      attachments: attachments,
-      private: undefined,
-    };
-  }
 
-  private getLocationMessage(
-    payload: WAMessage,
-    message: proto.Message | null,
-  ): ChatWootMessagePartial | null {
-    const hasLocation = !lodash.isEmpty(message?.locationMessage);
-    const hasLiveLocation = !lodash.isEmpty(message?.liveLocationMessage);
-    if (!hasLocation && !hasLiveLocation) {
-      return null;
+    converter = new PollMessage(this.l);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
     }
-    const location = this.l.key(TKey.WA_TO_CW_MESSAGE_LOCATION).r({
-      payload,
-      message,
-    });
-    if (isEmptyString(location)) {
-      return null;
-    }
-    return {
-      content: location,
-      attachments: [],
-      private: undefined,
-    };
-  }
 
-  private getShareContactMessage(
-    _payload: WAMessage,
-    message: proto.Message | null,
-  ): ChatWootMessagePartial | null {
-    let vcards: string[] = [];
+    converter = new ListMessage(this.l);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
+    }
 
-    if (!lodash.isEmpty(message?.contactsArrayMessage?.contacts)) {
-      vcards = message!.contactsArrayMessage!.contacts.map((c) => c.vcard);
-    } else if (!lodash.isEmpty(message?.contactMessage?.vcard)) {
-      vcards = [message!.contactMessage!.vcard];
+    converter = new EventMessage(this.l);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
     }
-    if (vcards.length === 0) {
-      return null;
+
+    converter = new PixMessage(this.l, this.logger);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
     }
-    const attachments: SendAttachment[] = vcards.map((v, i) => ({
-      content: Buffer.from(v, 'utf8').toString('base64'),
-      encoding: 'base64',
-      filename: `vcard-${i + 1}.vcf`,
-    }));
-    let contacts: SimpleVCardInfo[] = [];
-    try {
-      contacts = vcards.map(parseVCardV3);
-    } catch (err) {
-      this.logger.error(
-        `Error parsing some vcards: vcards=${vcards}, err=${err}`,
+
+    converter = new AlbumMessage(this.l);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
+    }
+
+    converter = new HasMediaWithNoMediaMessage(this.l, this.job);
+    msg = await converter.convert(payload, protoMessage);
+    if (msg) {
+      return msg;
+    }
+
+    converter = new UnsupportedMessage(this.l, this.job);
+    msg = await converter.convert(payload, protoMessage);
+    if (this.shouldLogUnsupported) {
+      this.logger.warn(
+        `UnsupportedMessage:\n${JSON.stringify(payload, null, 2)}`,
       );
     }
-    const msg = this.l.key(TKey.WA_TO_CW_MESSAGE_CONTACTS).r({ contacts });
-    if (contacts.length === 0 && attachments.length === 0) {
-      return null;
-    }
-
-    return {
-      content: msg,
-      attachments: attachments,
-      private: undefined,
-    };
-  }
-
-  private getUnsupportedMessage(): ChatWootMessagePartial {
-    const unsupported = this.l
-      .key(TKey.WA_TO_CW_MESSAGE_UNSUPPORTED)
-      .render({ details: JobLink(this.job) });
-    return {
-      content: unsupported,
-      attachments: [],
-      private: true,
-    };
-  }
-
-  private getProtoMessage(payload: WAMessage): proto.Message | null {
-    // GOWS
-    if (payload._data.Message) {
-      return payload._data.Message;
-    }
-    // NOWEB
-    if (payload._data.message) {
-      return payload._data.message;
-    }
-    // WEBJS - not available
-    return null;
+    return msg;
   }
 
   getReplyToWhatsAppID(payload: WAMessage): string {
@@ -202,37 +155,10 @@ class MessageAnyHandler extends MessageBaseHandler<WAMessage> {
     if (!replyTo) {
       return undefined;
     }
+    if (!replyTo.id) {
+      return undefined;
+    }
     const key = parseMessageIdSerialized(replyTo.id, true);
     return key.id;
   }
-
-  async getAttachments(payload: WAMessage): Promise<SendAttachment[]> {
-    //
-    // WAHA
-    //
-    const hasMedia = payload.media?.url;
-    if (!hasMedia) {
-      return [];
-    }
-
-    const attachments: SendAttachment[] = [];
-    const media = payload.media;
-    this.logger.info(`Downloading media from '${media.url}'...`);
-    const buffer = await this.waha.fetch(media.url);
-    const fileContent = buffer.toString('base64');
-    let filename = media.filename;
-    if (!filename) {
-      const extension = mime.extension(media.mimetype);
-      filename = `no-filename.${extension}`;
-    }
-
-    const attachment: SendAttachment = {
-      content: fileContent,
-      filename: filename,
-      encoding: 'base64',
-    };
-    attachments.push(attachment);
-    this.logger.info(`Downloaded media from '${media.url}' as '${filename}'`);
-    return attachments;
-  }
 }

src/apps/chatwoot/consumers/waha/message.edited.ts

@@ -6,9 +6,8 @@ import {
   ChatWootMessagePartial,
   ChatWootWAHABaseConsumer,
   IMessageInfo,
+  MessageBaseHandler,
 } from '@waha/apps/chatwoot/consumers/waha/base';
-import { MessageBaseHandler } from '@waha/apps/chatwoot/consumers/waha/base';
-import { WhatsappToMarkdown } from '@waha/apps/chatwoot/text';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { WAHAEvents } from '@waha/structures/enums.dto';
@@ -19,10 +18,13 @@ import {
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 
-import { SendAttachment } from '../../client/types';
-import { WAHASessionAPI } from '../../session/WAHASelf';
-import { TKey } from '@waha/apps/chatwoot/i18n/templates';
-import { WAMessage } from '@waha/structures/responses.dto';
+import { WAHASessionAPI } from '../../../app_sdk/waha/WAHASelf';
+import {
+  MessageEdited,
+  MessageToChatWootConverter,
+  resolveProtoMessage,
+} from '@waha/apps/chatwoot/messages/to/chatwoot';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
 
 @Processor(QueueName.WAHA_MESSAGE_EDITED, { concurrency: JOB_CONCURRENCY })
 export class WAHAMessageEditedConsumer extends ChatWootWAHABaseConsumer {
@@ -35,7 +37,7 @@ export class WAHAMessageEditedConsumer extends ChatWootWAHABaseConsumer {
   }
 
   GetChatId(event: WAHAWebhookMessageEdited): string {
-    return event.payload.from;
+    return EngineHelper.ChatID(event.payload);
   }
 
   async Process(
@@ -55,7 +57,7 @@ export class WAHAMessageEditedConsumer extends ChatWootWAHABaseConsumer {
       container.Locale(),
       container.WAHASelf(),
     );
-    return await handler.handle(event);
+    return await handler.handle(event.payload);
   }
 }
 
@@ -63,25 +65,12 @@ class MessageEditedHandler extends MessageBaseHandler<WAMessageEditedBody> {
   protected async getMessage(
     payload: WAMessageEditedBody,
   ): Promise<ChatWootMessagePartial> {
-    const body = payload.body;
-    const formatted = WhatsappToMarkdown(body);
-    const content = this.l
-      .key(TKey.MESSAGE_EDITED_IN_WHATSAPP)
-      .render({ text: formatted });
-    return {
-      content: content,
-      attachments: [],
-      private: undefined,
-    };
+    const protoMessage = resolveProtoMessage(payload._data);
+    const converter: MessageToChatWootConverter = new MessageEdited(this.l);
+    return converter.convert(payload, protoMessage);
   }
 
   getReplyToWhatsAppID(payload: WAMessageEditedBody): string {
     return payload.editedMessageId;
   }
-
-  async getAttachments(
-    payload: WAMessageEditedBody,
-  ): Promise<SendAttachment[]> {
-    return [];
-  }
 }

src/apps/chatwoot/consumers/waha/message.reaction.ts

@@ -9,16 +9,17 @@ import {
   IMessageInfo,
 } from '@waha/apps/chatwoot/consumers/waha/base';
 import { MessageBaseHandler } from '@waha/apps/chatwoot/consumers/waha/base';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { parseMessageIdSerialized } from '@waha/core/utils/ids';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
-import { WAHAEvents } from '@waha/structures/enums.dto';
+import { WAHAEngine, WAHAEvents } from '@waha/structures/enums.dto';
 import { WAMessageReaction, WAReaction } from '@waha/structures/responses.dto';
 import { WAHAWebhookMessageReaction } from '@waha/structures/webhooks.dto';
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
+import { EngineHelper } from '@waha/apps/chatwoot/waha';
 
 @Processor(QueueName.WAHA_MESSAGE_REACTION, { concurrency: JOB_CONCURRENCY })
 export class WAHAMessageReactionConsumer extends ChatWootWAHABaseConsumer {
@@ -31,7 +32,13 @@ export class WAHAMessageReactionConsumer extends ChatWootWAHABaseConsumer {
   }
 
   GetChatId(event: WAHAWebhookMessageReaction): string {
-    return event.payload.from;
+    if (event.environment?.engine == WAHAEngine.WEBJS) {
+      // chat in "to" field for WEBJS for message.reaction
+      // probably we need to set it to "from"
+      // but for backward compatability we do this
+      return event.payload.to;
+    }
+    return EngineHelper.ChatID(event.payload);
   }
 
   async Process(
@@ -51,7 +58,7 @@ export class WAHAMessageReactionConsumer extends ChatWootWAHABaseConsumer {
       container.Locale(),
       container.WAHASelf(),
     );
-    return await handler.handle(event);
+    return await handler.handle(event.payload);
   }
 }
 
@@ -82,8 +89,4 @@ export class MessageReactionHandler extends MessageBaseHandler<WAMessageReaction
     const key = parseMessageIdSerialized(messageId, false);
     return key.id;
   }
-
-  async getAttachments(payload: WAMessageReaction): Promise<SendAttachment[]> {
-    return [];
-  }
 }

src/apps/chatwoot/consumers/waha/session.status.ts

@@ -11,8 +11,8 @@ import {
   IMessageInfo,
 } from '@waha/apps/chatwoot/consumers/waha/base';
 import { Locale } from '@waha/apps/chatwoot/i18n/locale';
-import { WAHASelf } from '@waha/apps/chatwoot/session/WAHASelf';
-import { SessionStatusEmoji } from '@waha/apps/chatwoot/SessionStatusEmoji';
+import { WAHASelf } from '@waha/apps/app_sdk/waha/WAHASelf';
+import { SessionStatusEmoji } from '@waha/apps/chatwoot/emoji';
 import { SessionManager } from '@waha/core/abc/manager.abc';
 import { RMutexService } from '@waha/modules/rmutex/rmutex.service';
 import { WAHAEvents, WAHASessionStatus } from '@waha/structures/enums.dto';
@@ -20,7 +20,6 @@ import { WAHAWebhookSessionStatus } from '@waha/structures/webhooks.dto';
 import { Job } from 'bullmq';
 import { PinoLogger } from 'nestjs-pino';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
-import { sleep } from '@nestjs/terminus/dist/utils';
 import { waitUntil } from '@waha/utils/promiseTimeout';
 
 @Processor(QueueName.WAHA_SESSION_STATUS, { concurrency: JOB_CONCURRENCY })
@@ -103,6 +102,20 @@ export class SessionStatusHandler {
         });
         break;
       case WAHASessionStatus.STOPPED:
+        try {
+          // Check the session is yet in STOPPED status.
+          // In case of server restarts,
+          //  the consumer can process STOPPED after STARTING/WORKING
+          const response = await this.waha.get(data.session);
+          if (response.status != WAHASessionStatus.STOPPED) {
+            return;
+          }
+        } catch (_) {}
+        text = this.l.key(TKey.APP_SESSION_STATUS_ERROR).r();
+        text += '\n\n';
+        text += this.l.key(TKey.APP_HELP_REMINDER).r();
+        text += '\n\n';
+        break;
       case WAHASessionStatus.FAILED:
         text = this.l.key(TKey.APP_SESSION_STATUS_ERROR).r();
         text += '\n\n';

src/apps/chatwoot/contacts/WhatsAppContactInfo.ts

@@ -2,7 +2,7 @@ import { public_contact_create_update_payload as Contact } from '@figuro/chatwoo
 import { ContactInfo } from '@waha/apps/chatwoot/client/ContactConversationService';
 import { AttributeKey } from '@waha/apps/chatwoot/const';
 import { Locale } from '@waha/apps/chatwoot/i18n/locale';
-import { WAHASessionAPI } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASessionAPI } from '@waha/apps/app_sdk/waha/WAHASelf';
 import { Channel } from '@waha/structures/channels.dto';
 import { CacheAsync } from '@waha/utils/Cache';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
@@ -12,7 +12,10 @@ import {
   isJidNewsletter,
   isJidStatusBroadcast,
   isLidUser,
+  isPnUser,
 } from '@waha/core/utils/jids';
+import { UnknownJIDFormat } from '@waha/apps/chatwoot/errors';
+import { E164Parser } from '@waha/core/utils/PhoneJidNormalizer';
 
 /**
  * Base WhatsApp contact info class
@@ -66,8 +69,7 @@ class JidContactInfo extends ChatContactInfo {
     const contact: any = await this.session.getContact(this.chatId);
     const name =
       contact?.name || contact?.pushName || contact?.pushname || this.chatId;
-    const phoneNumber = this.chatId.split('@')[0];
-    const phoneNumberE164 = '+' + phoneNumber;
+    const phoneNumberE164 = E164Parser.fromJid(this.chatId);
 
     const result: Contact = {
       name: name,
@@ -89,6 +91,9 @@ class LidContactInfo extends ChatContactInfo {
   @CacheAsync()
   async jid() {
     const pn = await this.session.findPNByLid(this.chatId);
+    if (!pn) {
+      return null;
+    }
     return new JidContactInfo(this.session, pn, this.locale);
   }
 
@@ -97,7 +102,7 @@ class LidContactInfo extends ChatContactInfo {
     if (jid) {
       return await jid.AvatarUrl();
     }
-    return null;
+    return await this.session.getChatPicture(this.chatId);
   }
 
   @CacheAsync()
@@ -107,7 +112,6 @@ class LidContactInfo extends ChatContactInfo {
     if (jid) {
       attributes = await jid.Attributes();
     }
-    attributes[AttributeKey.WA_CHAT_ID] = this.chatId;
     attributes[AttributeKey.WA_LID] = this.chatId;
     return attributes;
   }
@@ -149,6 +153,7 @@ class GroupContactInfo extends ChatContactInfo {
     const group: any = await this.session?.getGroup(this.chatId);
     if (group) {
       name = group.subject || group.name || group.topic || name;
+      name = group.Name || name;
       const suffix = this.locale
         .key(TKey.WHATSAPP_CONTACT_GROUP_SUFFIX)
         .render();
@@ -266,6 +271,9 @@ export function WhatsAppContactInfo(
     return new BroadcastContactInfo(session, chatId, locale);
   } else if (isLidUser(chatId)) {
     return new LidContactInfo(session, chatId, locale);
+  } else if (isPnUser(chatId)) {
+    return new JidContactInfo(session, chatId, locale);
+  } else {
+    throw new UnknownJIDFormat(chatId);
   }
-  return new JidContactInfo(session, chatId, locale);
 }

src/apps/chatwoot/di/DIContainer.ts

@@ -2,10 +2,10 @@ import ChatwootClient from '@figuro/chatwoot-sdk';
 import * as lodash from 'lodash';
 import { AxiosLogging } from '@waha/apps/app_sdk/AxiosLogging';
 import { ILogger } from '@waha/apps/app_sdk/ILogger';
-import { ContactAPI } from '@waha/apps/chatwoot/client/ContactAPI';
+import { ContactService } from '@waha/apps/chatwoot/client/ContactService';
 import { ContactConversationService } from '@waha/apps/chatwoot/client/ContactConversationService';
-import { ConversationAPI } from '@waha/apps/chatwoot/client/ConversationAPI';
-import { CustomAttributesAPI } from '@waha/apps/chatwoot/client/CustomAttributesAPI';
+import { ConversationService } from '@waha/apps/chatwoot/client/ConversationService';
+import { CustomAttributesService } from '@waha/apps/chatwoot/client/CustomAttributesService';
 import { ChatWootInboxAPI } from '@waha/apps/chatwoot/client/interfaces';
 import {
   ChatWootAppConfig,
@@ -15,7 +15,7 @@ import {
 } from '@waha/apps/chatwoot/dto/config.dto';
 import { ChatWootErrorReporter } from '@waha/apps/chatwoot/error/ChatWootErrorReporter';
 import { Locale } from '@waha/apps/chatwoot/i18n/locale';
-import { WAHASelf } from '@waha/apps/chatwoot/session/WAHASelf';
+import { WAHASelf } from '@waha/apps/app_sdk/waha/WAHASelf';
 import {
   ChatwootMessageRepository,
   MessageMappingRepository,
@@ -25,21 +25,17 @@ import {
 import { Job } from 'bullmq';
 import { Knex } from 'knex';
 import { i18n } from '@waha/apps/chatwoot/i18n';
+import { CacheSync } from '@waha/utils/Cache';
+import {
+  ConversationSelector,
+  ConversationSort,
+} from '@waha/apps/chatwoot/services/ConversationSelector';
 
 /**
  * Dependency Injection Container for ChatWoot
  * Manages the creation and caching of various clients and repositories
  */
 export class DIContainer {
-  private accountAPI: ChatwootClient;
-  private inboxAPI: ChatWootInboxAPI;
-  private contactAPI: ContactAPI;
-  private conversationAPI: ConversationAPI;
-  private contactConversationService: ContactConversationService;
-  private locale: Locale;
-  private messageMappingService: MessageMappingService;
-  private wahaSelf: WAHASelf;
-
   /**
    * Creates a new DIContainer with the given configuration
    */
@@ -68,122 +64,124 @@ export class DIContainer {
     return this.knex;
   }
 
+  @CacheSync()
   public Locale(): Locale {
-    if (!this.locale) {
-      this.locale = i18n.locale(this.config.locale || DEFAULT_LOCALE);
-      this.locale = this.locale.override(this.ChatWootConfig().templates);
-    }
-    return this.locale;
+    let locale = i18n.locale(this.config.locale || DEFAULT_LOCALE);
+    locale = locale.override(this.ChatWootConfig().templates);
+    return locale;
   }
 
   /**
    * Gets the AccountAPI client
    * @returns ChatwootClient instance
    */
+  @CacheSync()
   public AccountAPI(): ChatwootClient {
-    if (!this.accountAPI) {
-      this.accountAPI = new ChatwootClient({
-        config: {
-          basePath: this.config.url,
-          with_credentials: true,
-          credentials: 'include',
-          token: this.config.accountToken,
-        },
-      });
-    }
-    return this.accountAPI;
+    return new ChatwootClient({
+      config: {
+        basePath: this.config.url,
+        with_credentials: true,
+        credentials: 'include',
+        token: this.config.accountToken,
+      },
+    });
   }
 
   /**
    * Gets the InboxAPI client
    * @returns ChatWootInboxAPI instance
    */
+  @CacheSync()
   public InboxAPI(): ChatWootInboxAPI {
-    if (!this.inboxAPI) {
-      const chatwootClientAPI = new ChatwootClient({
-        config: {
-          basePath: this.config.url,
-          with_credentials: true,
-          credentials: 'include',
-          token: this.config.inboxIdentifier,
-        },
-      });
-      this.inboxAPI = chatwootClientAPI.client as ChatWootInboxAPI;
-    }
-    return this.inboxAPI;
+    const chatwootClientAPI = new ChatwootClient({
+      config: {
+        basePath: this.config.url,
+        with_credentials: true,
+        credentials: 'include',
+        token: this.config.inboxIdentifier,
+      },
+    });
+    return chatwootClientAPI.client as ChatWootInboxAPI;
   }
 
   /**
-   * Gets the ContactAPI
-   * @returns ContactAPI instance
+   * Gets the ContactService
+   * @returns ContactService instance
    */
-  private ContactAPI(): ContactAPI {
-    if (!this.contactAPI) {
-      this.contactAPI = new ContactAPI(
-        this.config,
-        this.AccountAPI(),
-        this.InboxAPI(),
-        this.logger,
-      );
-    }
-    return this.contactAPI;
+  @CacheSync()
+  public ContactService(): ContactService {
+    return new ContactService(
+      this.config,
+      this.AccountAPI(),
+      this.InboxAPI(),
+      this.logger,
+    );
+  }
+
+  @CacheSync()
+  public ConversationSelector() {
+    const config = this.ChatWootConfig();
+    return new ConversationSelector({
+      sort: config.conversations.sort,
+      status: config.conversations.status,
+      inboxId: this.config.inboxId,
+    });
   }
 
   /**
-   * Gets the ConversationAPI
-   * @returns ConversationAPI instance
+   * Gets the ConversationService
+   * @returns ConversationService instance
    */
-  private ConversationAPI(): ConversationAPI {
-    if (!this.conversationAPI) {
-      this.conversationAPI = new ConversationAPI(
-        this.config,
-        this.InboxAPI(),
-        this.logger,
-      );
-    }
-    return this.conversationAPI;
+  @CacheSync()
+  public ConversationService(): ConversationService {
+    return new ConversationService(
+      this.config,
+      this.AccountAPI(),
+      this.InboxAPI(),
+      this.ConversationSelector(),
+      this.logger,
+    );
   }
 
   /**
    * Gets the ContactConversationService
    * @returns ContactConversationService instance
    */
+  @CacheSync()
   public ContactConversationService(): ContactConversationService {
-    if (!this.contactConversationService) {
-      this.contactConversationService = new ContactConversationService(
-        this.config,
-        this.ContactAPI(),
-        this.ConversationAPI(),
-        this.AccountAPI(),
-        this.logger,
-        this.Locale(),
-      );
-    }
-    return this.contactConversationService;
+    return new ContactConversationService(
+      this.config,
+      this.ContactService(),
+      this.ConversationService(),
+      this.AccountAPI(),
+      this.logger,
+      this.Locale(),
+    );
   }
 
+  @CacheSync()
   private ChatwootMessageRepository(): ChatwootMessageRepository {
     return new ChatwootMessageRepository(this.Knex(), this.AppPk());
   }
 
+  @CacheSync()
   private WhatsAppMessageRepository(): WhatsAppMessageRepository {
     return new WhatsAppMessageRepository(this.Knex(), this.AppPk());
   }
 
+  @CacheSync()
   private MessageMappingRepository(): MessageMappingRepository {
     return new MessageMappingRepository(this.Knex(), this.AppPk());
   }
 
+  @CacheSync()
   public MessageMappingService(): MessageMappingService {
-    if (!this.messageMappingService) {
-      this.messageMappingService = new MessageMappingService(
-        this.Knex(),
-        this.WhatsAppMessageRepository(),
-        this.ChatwootMessageRepository(),
-        this.MessageMappingRepository(),
-      );
-    }
-    return this.messageMappingService;
+    return new MessageMappingService(
+      this.Knex(),
+      this.WhatsAppMessageRepository(),
+      this.ChatwootMessageRepository(),
+      this.MessageMappingRepository(),
+    );
   }
 
   public ChatWootErrorReporter(job: Job): ChatWootErrorReporter {
@@ -194,25 +192,31 @@ export class DIContainer {
    * Gets the WAHASelf instance
    * @returns WAHASelf instance
    */
+  @CacheSync()
   public WAHASelf(): WAHASelf {
-    if (!this.wahaSelf) {
-      this.wahaSelf = new WAHASelf();
-      const logging = new AxiosLogging(this.Logger());
-      logging.applyTo(this.wahaSelf.client);
-    }
-    return this.wahaSelf;
+    const self = new WAHASelf();
+    const logging = new AxiosLogging(this.Logger());
+    logging.applyTo(self.client);
+    return self;
   }
 
-  public CustomAttributesAPI() {
-    return new CustomAttributesAPI(this.config, this.AccountAPI());
+  @CacheSync()
+  public CustomAttributesService() {
+    return new CustomAttributesService(this.config, this.AccountAPI());
   }
 
+  @CacheSync()
   public ChatWootConfig(): ChatWootConfig {
     const defaults: ChatWootConfig = {
       templates: {},
       linkPreview: LinkPreview.OFF,
       commands: {
         server: true,
+        queue: false,
+      },
+      conversations: {
+        sort: ConversationSort.created_newest,
+        status: null,
       },
     };
     return lodash.defaults({}, this.config, defaults);

src/apps/chatwoot/dto/config.dto.ts

@@ -9,12 +9,21 @@ import {
 } from 'class-validator';
 import { Type } from 'class-transformer';
 import { IsDynamicObject } from '@waha/nestjs/validation/IsDynamicObject';
+import {
+  ConversationSelectorConfig,
+  ConversationSort,
+} from '@waha/apps/chatwoot/services/ConversationSelector';
+import { ConversationStatus } from '@waha/apps/chatwoot/client/types';
 
 export const DEFAULT_LOCALE = 'en-US';
 
 export class ChatWootCommandsConfig {
   @IsBoolean()
   server: boolean = true;
+
+  @IsOptional()
+  @IsBoolean()
+  queue?: boolean = false;
 }
 
 export enum LinkPreview {
@@ -23,10 +32,20 @@ export enum LinkPreview {
   HQ = 'HG',
 }
 
+export class ChatWootConversationsConfig {
+  @IsEnum(ConversationSort)
+  sort: ConversationSort;
+
+  @IsOptional()
+  @IsEnum(ConversationStatus, { each: true })
+  status: Array<ConversationStatus> | null;
+}
+
 export interface ChatWootConfig {
   templates: Record<string, string>;
   linkPreview: LinkPreview;
   commands: ChatWootCommandsConfig;
+  conversations: ChatWootConversationsConfig;
 }
 
 export class ChatWootAppConfig implements ChatWootAPIConfig {
@@ -56,7 +75,13 @@ export class ChatWootAppConfig implements ChatWootAPIConfig {
   @IsDynamicObject()
   templates?: Record<string, string>;
 
+  @IsOptional()
   @ValidateNested()
   @Type(() => ChatWootCommandsConfig)
   commands?: ChatWootCommandsConfig;
+
+  @IsOptional()
+  @ValidateNested()
+  @Type(() => ChatWootConversationsConfig)
+  conversations?: ChatWootConversationsConfig;
 }

src/apps/chatwoot/emoji.ts

@@ -0,0 +1,37 @@
+import { WAHASessionStatus, WAMessageAck } from '@waha/structures/enums.dto';
+
+export function SessionStatusEmoji(status: WAHASessionStatus): string {
+  switch (status) {
+    case WAHASessionStatus.STOPPED:
+      return '⚠️';
+    case WAHASessionStatus.STARTING:
+      return '⏳';
+    case WAHASessionStatus.SCAN_QR_CODE:
+      return '⚠️';
+    case WAHASessionStatus.WORKING:
+      return '🟢';
+    case WAHASessionStatus.FAILED:
+      return '🛑';
+    default:
+      return '❓';
+  }
+}
+
+export function MessageAckEmoji(ack: WAMessageAck) {
+  switch (ack) {
+    case WAMessageAck.ERROR:
+      return '❌';
+    case WAMessageAck.PENDING:
+      return '⏳';
+    case WAMessageAck.SERVER:
+      return '✔️';
+    case WAMessageAck.DEVICE:
+      return '✔️';
+    case WAMessageAck.READ:
+      return '✅';
+    case WAMessageAck.PLAYED:
+      return '✅';
+    default:
+      return '❔';
+  }
+}

src/apps/chatwoot/env.ts

@@ -0,0 +1,10 @@
+export const CHATWOOT_COMMAND_PREFIX =
+  process.env.WAHA_CHATWOOT_COMMAND_PREFIX || 'wa/';
+
+export const CHATWOOT_MESSAGE_CALENDAR_THRESHOLD_SECONDS =
+  parseInt(process.env.WAHA_CHATWOOT_MESSAGE_CALENDAR_THRESHOLD_SECONDS) || 600;
+
+export const APPS_CHATWOOT_LANGUAGES_FOLDER =
+  process.env.WAHA_APPS_CHATWOOT_LANGUAGES_FOLDER?.trim();
+
+export const TZ = process.env.TZ;

src/apps/chatwoot/error/ChatWootErrorReporter.ts

@@ -11,8 +11,10 @@ import { Locale } from '@waha/apps/chatwoot/i18n/locale';
 import { Job } from 'bullmq';
 import { TKey } from '@waha/apps/chatwoot/i18n/templates';
 
+const renderer: ErrorRenderer = new ErrorRenderer();
+
 export class ChatWootErrorReporter {
-  private errorRenderer: ErrorRenderer = new ErrorRenderer();
+  private errorRenderer: ErrorRenderer = renderer;
 
   constructor(
     private logger: ILogger,
@@ -27,10 +29,22 @@ export class ChatWootErrorReporter {
     error: any,
     replyTo?: number,
   ) {
-    const errorText = this.errorRenderer.renderError(error);
+    const errorText = this.errorRenderer.text(error);
     this.logger.error(errorText);
+    try {
+      const data = this.errorRenderer.data(error);
+      this.logger.error(JSON.stringify(data, null, 2));
+    } catch (err) {
+      this.logger.error(`Error occurred while login details for error: ${err}`);
+    }
     const template = this.l.key(TKey.JOB_REPORT_ERROR);
     const nextDelay = NextAttemptDelayInWholeSeconds(this.job);
+    if (nextDelay) {
+      // TODO: Add a way to enable it back in config
+      // https://github.com/devlikeapro/waha/issues/1395
+      // There's retries more left - ignore it for now
+      return;
+    }
     const attempts = {
       current: this.job.attemptsMade + 1,
       max: this.job.opts?.attempts || 1,
@@ -69,9 +83,10 @@ export class ChatWootErrorReporter {
     type: MessageType,
     replyTo?: number,
   ): Promise<void> {
-    const jobUrl = `http://localhost:3000/jobs/queue/${encodeURIComponent(
-      this.job.queueName,
-    )}/${this.job.id}`;
+    // TODO: Add a way to enable it back in config
+    // https://github.com/devlikeapro/waha/issues/1395
+    return null;
+
     const template = this.l.key(TKey.JOB_REPORT_SUCCEEDED);
     const attempts = {
       current: this.job.attemptsMade + 1,
@@ -79,10 +94,7 @@ export class ChatWootErrorReporter {
     };
 
     const content = template.render({
-      details: {
-        text: `${this.job.queueName} => ${this.job.id}`,
-        url: jobUrl,
-      },
+      details: JobLink(this.job),
       attempts: attempts,
     });
 

src/apps/chatwoot/error/ErrorRenderer.ts

@@ -1,45 +1,28 @@
-import { ApiError } from '@figuro/chatwoot-sdk/dist/core/ApiError';
-import { AxiosError } from 'axios';
+import { ApiError as ChatWootAPIError } from '@figuro/chatwoot-sdk/dist/core/ApiError';
+import type { AxiosError } from 'axios';
 
-/**
- * Class responsible for rendering error information based on error type
- */
-export class ErrorRenderer {
+interface IErrorRender<T> {
   /**
-   * Renders error information based on error type
-   * @param error The error to render
-   * @returns Formatted error text
+   * Get an error text to show to the user
    */
-  public renderError(error: any): string {
-    // Handle Axios errors
-    if (error.isAxiosError) {
-      return this.renderAxiosError(error as AxiosError);
-    }
-
-    // Handle Chatwoot SDK ApiError
-    if (error instanceof ApiError) {
-      return this.renderApiError(error);
-    }
-
-    // For all other errors
-    return this.renderGenericError(error);
-  }
+  text(error: T): string;
 
   /**
-   * Renders Axios error information
-   * @param error The Axios error to render
-   * @returns Formatted error text
+   * Structured error data for logging/inspection
    */
-  private renderAxiosError(error: AxiosError): string {
-    let errorText = `Axios Error: ${error.message}`;
+  data(error: T): Record<string, any>;
+}
+
+class AxiosErrorRenderer implements IErrorRender<AxiosError> {
+  text(error: AxiosError): string {
+    let errorText = `API Error: ${error.message}`;
     if (!error.response?.data) {
       return errorText;
     }
 
-    // Add response data if it exists and is JSON
     try {
       const data = error.response.data as any;
-      let json: undefined;
+      let json: any;
       if (Buffer.isBuffer(data)) {
         json = JSON.parse(data.toString());
       } else if (typeof data === 'object') {
@@ -55,16 +38,35 @@ export class ErrorRenderer {
     return errorText;
   }
 
-  /**
-   * Renders Chatwoot SDK ApiError information
-   * @param error The ApiError to render
-   * @returns Formatted error text
-   */
-  private renderApiError(error: ApiError): string {
+  data(error: AxiosError): Record<string, any> {
+    const { config, response, request } = error as any;
+
+    return {
+      class: 'APIError',
+      request: {
+        method: request?.method || config?.method,
+        url: request?.path || config?.url,
+        params: config?.params,
+        body: request?.body || config?.data,
+      },
+      response: {
+        status: response?.status,
+        statusText: response?.statusText,
+        headers: response?.headers,
+        body: response?.data,
+      },
+      message: error.message,
+      code: (error as any)?.code,
+      stack: error.stack,
+    };
+  }
+}
+
+class ChatWootAPIErrorRenderer implements IErrorRender<ChatWootAPIError> {
+  text(error: ChatWootAPIError): string {
     let errorText = `ChatWoot API Error: ${error.message}`;
     errorText += `\nStatus: ${error.status}`;
 
-    // Add body if it exists
     if (error.body) {
       try {
         const body =
@@ -78,12 +80,75 @@ export class ErrorRenderer {
     return errorText;
   }
 
+  data(error: ChatWootAPIError): Record<string, any> {
+    return {
+      class: 'ChatWootAPIError',
+      request: {
+        method: error.request?.method,
+        url: error.request?.url,
+        query: error.request?.query,
+        path: error.request?.path,
+        body: error.request?.body,
+      },
+      response: {
+        status: error.status,
+        statusText: error.statusText,
+        body: error.body,
+      },
+      message: error.message,
+      stack: error.stack,
+    };
+  }
+}
+
+class GenericErrorRenderer implements IErrorRender<any> {
+  text(error: any): string {
+    return error?.toString?.() ?? String(error);
+  }
+
+  data(error: any): Record<string, any> {
+    return {
+      class: error?.name ?? error?.constructor?.name ?? typeof error,
+      message: error?.message ?? String(error),
+      stack: error.stack,
+    };
+  }
+}
+
+/**
+ * Class responsible for rendering error information based on error type
+ */
+export class ErrorRenderer implements IErrorRender<any> {
+  private readonly axiosRenderer = new AxiosErrorRenderer();
+  private readonly chatwootRenderer = new ChatWootAPIErrorRenderer();
+  private readonly genericRenderer = new GenericErrorRenderer();
+
   /**
-   * Renders generic error information
+   * Renders error information based on error type
    * @param error The error to render
    * @returns Formatted error text
    */
-  private renderGenericError(error: any): string {
-    return error.toString();
+  public text(error: any): string {
+    if (error?.isAxiosError) {
+      return this.axiosRenderer.text(error as AxiosError);
+    }
+
+    if (error instanceof ChatWootAPIError) {
+      return this.chatwootRenderer.text(error);
+    }
+
+    return this.genericRenderer.text(error);
+  }
+
+  public data(error: any): Record<string, any> {
+    if (error?.isAxiosError) {
+      return this.axiosRenderer.data(error as AxiosError);
+    }
+
+    if (error instanceof ChatWootAPIError) {
+      return this.chatwootRenderer.data(error);
+    }
+
+    return this.genericRenderer.data(error);
   }
 }