Clarify SLA types and eligible plans (#45397)

## I have read the
[CONTRIBUTING.md](https://github.com/supabase/supabase/blob/master/CONTRIBUTING.md)
file.

YES

## What kind of change does this PR introduce?

Support policy update with current offerings for Uptime and Support SLA
for Teams and Enterprise customers.
Applies latest prettier config formatting.

<!-- This is an auto-generated comment: release notes by coderabbit.ai
-->

## Summary by CodeRabbit

* **Documentation**
* Clarified Service Level Agreement details to distinguish between
"Uptime" SLAs (Enterprise-only) and "Support" SLAs (Teams and
Enterprise).

<!-- end of auto-generated comment: release notes by coderabbit.ai -->
This commit is contained in:
Kostas Botsas authored and GitHub committed 2026-05-25 11:50:48 +03:00
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commit fdd6131567
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@@ -1,5 +1,5 @@
import Layout from '../layouts/Layout'
import SectionContainer from '../components/Layouts/SectionContainer'
import Layout from '../layouts/Layout'
export const meta = {
title: 'Support Policy',
@@ -65,7 +65,7 @@ submitted through one of the official channels above.
## Service Level Agreement
Service Level Agreements are only available to Enterprise customers. You can details of our SLA including support response times on the dedicated page for this topic -
Uptime Service Level Agreements are only available to Enterprise customers. Support Service Level Agreements are available to Teams and Enterprise customers. You can find details of our SLA including support response times on the dedicated page for this topic -
[https://supabase.com/sla](https://supabase.com/sla)
## Proactive Monitoring