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chore: update SLA (#12732)

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* chore: update SLA

* chore: update SLA

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Co-authored-by: joel@joellee.org <joel@joellee.org>
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Joel Leeandjoel@joellee.org authored and GitHub committed 2023-03-01 11:31:37 +08:00
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apps/www/pages/sla.mdx
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@@ -87,8 +87,8 @@ An Information request about Supabase or feature request.
| Severity Level | Standard | Priority | Priority Plus |
| -------------- | ------------------------------------- | ------------------------------------- | -------------------------------------- |
| 1. Urgent | 1 business hour<br />24/7 × 365 | 1 business hour<br />24/7 × 365 | 1 business hour<br />24/7 × 365 |
| 2. High | 4 business hours<br />Monday - Friday | 2 business hours<br />Monday - Friday | 2 business hours<br />24/7 × 365 |
| 1. Urgent | 1 hour<br />24/7 × 365 | 1 hour<br />24/7 × 365 | 1 hour<br />24/7 × 365 |
| 2. High | 4 business hours<br />Monday - Friday | 2 business hours<br />Monday - Friday | 2 hours<br />24/7 × 365 |
| 3. Normal | 1 business day<br />Monday - Friday | 1 business day<br />Monday - Friday | 12 business hours<br />Monday - Friday |
| 4. Low | 2 business days<br />Monday - Friday | 2 business days<br />Monday - Friday | 1 business day<br />Monday - Friday |