mirror of
https://github.com/supabase/supabase.git
synced 2026-10-10 20:05:06 +03:00
Carel de WaalandAlaister Young
0acc0eb8b3
# Sync AI assistant conversation to Front ## What & why When a user submits a support ticket, an AI assistant chat opens so they get help immediately while waiting for a human agent. This PR mirrors every turn of that chat into the Front conversation the support form already created, so the support team sees the full context and Front automations (routing, emails, CSAT) can act on it. Studio holds no Front credentials — it calls the platform endpoints (see the platform PR) to do the syncing. The assistant card is gated behind the `supportAssistantFollowUp` ConfigCat flag. ## How it works 1. **Submit** — `SupportFormV3` generates a stable `threadRef` (via the `uuid` package — `crypto.randomUUID()` is `undefined` in insecure contexts like non-localhost HTTP and would throw, silently aborting the submit) and sends it on `/platform/feedback/send`. The response returns the Front `conversationId`. Both are stored on `SubmittedSupportRequest`. 2. **Open chat** — `SupportAssistantSuccessCardContent` opens a chat seeded with `supportMetadata` (`threadRef`, `frontConversationId`, subject, category, severity, …). The first message is a `<support>…</support>` XML block. 3. **First user message** — the chat is tagged `isSupportChat = true`; the `onFinish` hook fires `syncSupportChatToFront`. 4. **Subsequent turns** — each `onFinish` slices the unsynced delta, strips the XML metadata block from the seed message, and posts to the platform messages endpoint. 5. **Escalation / resolve** — the `escalate_to_human` / `resolve_support_conversation` tools (and manual **Escalate**/**Resolve** buttons in the assistant input) flip lifecycle status via `setSupportLifecycleStatus` → `syncSupportLifecycleToFront`, which calls the escalation/resolve endpoints. Front rules act on `ai_support_status`. The assistant only resolves after the user explicitly confirms the issue is fixed. ## Key design decisions - **`threadRef` as the shared key** — one UUID travels as `threadRef` on submit and as `chatId` on every sync, so all messages thread into a single Front conversation. - **`conversationId` from the form response** — passed to all sync/lifecycle calls so the platform skips lazy derivation and PATCHes custom fields directly. - **Delta-only sync** — `lastSyncedMessageCount` tracks what's been sent; the boundary is snapshotted before the async call to avoid skipping messages that arrive mid-flight. - **Server-side de-dup** — stable `external_id` (`chatId:msg.id`) means retries don't duplicate in Front. - **Fire-and-forget** — sync failures log to Sentry, never break the chat; `isSyncing` resets on rehydration so the next `onFinish` retries the same delta. Message and lifecycle syncs use separate guards (`isSyncing` / `isLifecycleSyncing`) so an in-flight message sync can't drop an escalate/resolve. - **Lifecycle queued until the conversation exists** — if a lifecycle transition is requested before the initial message sync has returned a `frontConversationId`, it's stored as `pendingLifecycleStatus` and flushed once the id is assigned, rather than dropped. - **Tools return immediately** — the lifecycle tools return a stub to the AI SDK; the real Front call happens in `onFinish`, keeping async I/O out of the tool execute path. - **XML seed stripped before sync** — only the user's actual `<message>` is sent to Front (or dropped entirely if the form already created the conversation). ## Changes | Area | File(s) | | --- | --- | | Support form state | `SupportForm.state.ts` — `threadRef` / `frontConversationId` on `SubmittedSupportRequest` | | Support form submit | `support-ticket-send.ts` — sends `threadRef`, reads `conversationId` | | Support form UI | `SupportFormV3.tsx` — generates `threadRef`, stores `conversationId` | | AI assistant state | `ai-assistant-state.tsx` — `SupportChatMetadata`, `setSupportLifecycleStatus`, `onFinish` wiring, tool handling | | Message sync | `state/ai-chat-front-sync.ts` — delta tracking, message filtering, initial vs. incremental | | API data layer | `data/feedback/ai-chat-front-sync.ts` — typed platform-client wrappers for the three conversation endpoints | | Support tools | `lib/ai/tools/support-tools.ts` — `escalate_to_human`, `resolve_support_conversation` | | Tool integration | `lib/ai/tool-filter.ts`, `tools/index.ts`, `generate-assistant-response.ts` | | Success card | `SupportAssistantSuccessCardContent.tsx` — tags chat on first engagement | | Assistant panel UI | `AIAssistant.tsx` — Escalate/Resolve buttons, disabled input on closed chats, support placeholders | <!-- This is an auto-generated comment: release notes by coderabbit.ai --> ## Summary by CodeRabbit ## Summary by CodeRabbit - **New Features** - Support chats now include “Escalate to human” and “Resolve” actions. - Support submissions can be associated with a stable Front thread via a generated `threadRef`, preserving linkage across follow-ups. - AI assistant responses and input hints adapt when support mode is active. - **Bug Fixes** - Improved support chat state management and lifecycle handling to keep conversation metadata and message history synchronized more reliably with Front. - **Chores** - Added/updated coverage to reflect the new support-chat state and syncing behavior. <!-- end of auto-generated comment: release notes by coderabbit.ai --> --------- Co-authored-by: Alaister Young <10985857+alaister@users.noreply.github.com>
Supabase
Supabase is the Postgres development platform. We're building the features of Firebase using enterprise-grade open source tools.
- Hosted Postgres Database. Docs
- Authentication and Authorization. Docs
- Auto-generated APIs.
- Functions.
- File Storage. Docs
- AI + Vector/Embeddings Toolkit. Docs
- Dashboard
Watch "releases" of this repo to get notified of major updates.
Documentation
For full documentation, visit supabase.com/docs
To see how to Contribute, visit Getting Started
Community & Support
- Community Forum. Best for: help with building, discussion about database best practices.
- GitHub Issues. Best for: bugs and errors you encounter using Supabase.
- Email Support. Best for: problems with your database or infrastructure.
- Discord. Best for: sharing your applications and hanging out with the community.
How it works
Supabase is a combination of open source tools. We’re building the features of Firebase using enterprise-grade, open source products. If the tools and communities exist, with an MIT, Apache 2, or equivalent open license, we will use and support that tool. If the tool doesn't exist, we build and open source it ourselves. Supabase is not a 1-to-1 mapping of Firebase. Our aim is to give developers a Firebase-like developer experience using open source tools.
Architecture
Supabase is a hosted platform. You can sign up and start using Supabase without installing anything. You can also self-host and develop locally.
- Postgres is an object-relational database system with over 30 years of active development that has earned it a strong reputation for reliability, feature robustness, and performance.
- Realtime is an Elixir server that allows you to listen to PostgreSQL inserts, updates, and deletes using websockets. Realtime polls Postgres' built-in replication functionality for database changes, converts changes to JSON, then broadcasts the JSON over websockets to authorized clients.
- PostgREST is a web server that turns your PostgreSQL database directly into a RESTful API.
- GoTrue is a JWT-based authentication API that simplifies user sign-ups, logins, and session management in your applications.
- Storage a RESTful API for managing files in S3, with Postgres handling permissions.
- pg_graphql a PostgreSQL extension that exposes a GraphQL API.
- postgres-meta is a RESTful API for managing your Postgres, allowing you to fetch tables, add roles, and run queries, etc.
- Kong is a cloud-native API gateway.
Client libraries
Our approach for client libraries is modular. Each sub-library is a standalone implementation for a single external system. This is one of the ways we support existing tools.
| Language | Client | Feature-Clients (bundled in Supabase client) | ||||
|---|---|---|---|---|---|---|
| Supabase | PostgREST | GoTrue | Realtime | Storage | Functions | |
| ⚡️ Official ⚡️ | ||||||
| JavaScript (TypeScript) | supabase-js | postgrest-js | auth-js | realtime-js | storage-js | functions-js |
| Flutter | supabase-flutter | postgrest-dart | gotrue-dart | realtime-dart | storage-dart | functions-dart |
| Swift | supabase-swift | postgrest-swift | auth-swift | realtime-swift | storage-swift | functions-swift |
| Python | supabase-py | postgrest-py | gotrue-py | realtime-py | storage-py | functions-py |
| 💚 Community 💚 | ||||||
| C# | supabase-csharp | postgrest-csharp | gotrue-csharp | realtime-csharp | storage-csharp | functions-csharp |
| Go | - | postgrest-go | gotrue-go | - | storage-go | functions-go |
| Java | - | - | gotrue-java | - | storage-java | - |
| Kotlin | supabase-kt | postgrest-kt | auth-kt | realtime-kt | storage-kt | functions-kt |
| Ruby | supabase-rb | postgrest-rb | - | - | - | - |
| Rust | - | postgrest-rs | - | - | - | - |
| Godot Engine (GDScript) | supabase-gdscript | - | - | - | - | - |
Badges
[](https://supabase.com)
<a href="https://supabase.com">
<img
width="168"
height="30"
src="https://supabase.com/badge-made-with-supabase.svg"
alt="Made with Supabase"
/>
</a>
[](https://supabase.com)
<a href="https://supabase.com">
<img
width="168"
height="30"
src="https://supabase.com/badge-made-with-supabase-dark.svg"
alt="Made with Supabase"
/>
</a>
Translations
- Arabic | العربية
- Albanian / Shqip
- Bangla / বাংলা
- Bulgarian / Български
- Catalan / Català
- Croatian / Hrvatski
- Czech / čeština
- Danish / Dansk
- Dutch / Nederlands
- English
- Estonian / eesti keel
- Finnish / Suomalainen
- French / Français
- German / Deutsch
- Greek / Ελληνικά
- Gujarati / ગુજરાતી
- Hebrew / עברית
- Hindi / हिंदी
- Hungarian / Magyar
- Nepali / नेपाली
- Indonesian / Bahasa Indonesia
- Italiano / Italian
- Japanese / 日本語
- Korean / 한국어
- Lithuanian / lietuvių
- Latvian / latviski
- Malay / Bahasa Malaysia
- Norwegian (Bokmål) / Norsk (Bokmål)
- Persian / فارسی
- Polish / Polski
- Portuguese / Português
- Portuguese (Brazilian) / Português Brasileiro
- Romanian / Română
- Russian / Pусский
- Serbian / Srpski
- Sinhala / සිංහල
- Slovak / slovenský
- Slovenian / Slovenščina
- Spanish / Español
- Simplified Chinese / 简体中文
- Swedish / Svenska
- Thai / ไทย
- Traditional Chinese / 繁體中文
- Turkish / Türkçe
- Ukrainian / Українська
- Vietnamese / Tiếng Việt
- List of translations