diff --git a/src/apps/chatwoot/client/ids.ts b/src/apps/chatwoot/client/ids.ts
index b15a2c06..e4203f64 100644
--- a/src/apps/chatwoot/client/ids.ts
+++ b/src/apps/chatwoot/client/ids.ts
@@ -2,7 +2,7 @@ import { AttributeKey, INBOX_CONTACT_CHAT_ID } from '@waha/apps/chatwoot/const';
 import * as lodash from 'lodash';
 import { WhatsAppMessage } from '@waha/apps/chatwoot/storage';
 import { buildMessageId } from '@waha/core/engines/noweb/session.noweb.core';
-import { isLidUser } from '@waha/core/utils/jids';
+import { isLidUser, normalizeJid } from '@waha/core/utils/jids';
 
 export function GetJID(contact: any): string | null {
   return contact?.custom_attributes?.[AttributeKey.WA_JID];
@@ -23,20 +23,13 @@ export function GetAllChatIDs(contact: any): Array<string> {
     attrs[AttributeKey.WA_JID],
     attrs[AttributeKey.WA_LID],
   ];
-  return lodash.uniq(ids.filter(Boolean));
+  return lodash.uniq(ids.filter(Boolean).map(normalizeJid));
 }
 
 export function FindChatID(contact: any): string | null {
-  if (GetChatID(contact)) {
-    return GetChatID(contact);
-  }
-  if (GetJID(contact)) {
-    return GetJID(contact);
-  }
-  if (GetLID(contact)) {
-    return GetLID(contact);
-  }
-  return null;
+  const chatId =
+    GetChatID(contact) ?? GetJID(contact) ?? GetLID(contact) ?? null;
+  return chatId ? normalizeJid(chatId) : null;
 }
 
 export function SerializeWhatsAppKey(message: WhatsAppMessage): string {
diff --git a/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts b/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
index 9dc31ba0..273184d4 100644
--- a/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
+++ b/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
@@ -13,6 +13,7 @@ import {
   isJidStatusBroadcast,
   isLidUser,
   isPnUser,
+  normalizeJid,
 } from '@waha/core/utils/jids';
 import { UnknownJIDFormat } from '@waha/apps/chatwoot/errors';
 import { E164Parser } from '@waha/core/utils/PhoneJidNormalizer';
@@ -270,7 +271,7 @@ export function WhatsAppContactInfo(
   } else if (isJidBroadcast(chatId)) {
     return new BroadcastContactInfo(session, chatId, locale);
   } else if (isLidUser(chatId)) {
-    return new LidContactInfo(session, chatId, locale);
+    return new LidContactInfo(session, normalizeJid(chatId), locale);
   } else if (isPnUser(chatId)) {
     return new JidContactInfo(session, chatId, locale);
   } else {