diff --git a/src/apps/chatwoot/consumers/waha/base.ts b/src/apps/chatwoot/consumers/waha/base.ts
index a666d5c1..d46e488d 100644
--- a/src/apps/chatwoot/consumers/waha/base.ts
+++ b/src/apps/chatwoot/consumers/waha/base.ts
@@ -320,6 +320,7 @@ export abstract class MessageBaseHandler<
       this.session,
       EngineHelper.ChatID(payload as any),
       this.l,
+      EngineHelper.PhoneNumber(payload as any),
     );
     const conversation = await this.repo.ConversationByContact(contactInfo);
     this.info.onConversationId(conversation.conversationId);
diff --git a/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts b/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
index 273184d4..2a72bb2a 100644
--- a/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
+++ b/src/apps/chatwoot/contacts/WhatsAppContactInfo.ts
@@ -89,9 +89,21 @@ class JidContactInfo extends ChatContactInfo {
  * LID contact info
  */
 class LidContactInfo extends ChatContactInfo {
+  constructor(
+    session: WAHASessionAPI,
+    chatId: string,
+    locale: Locale,
+    private pn: string | null = null,
+  ) {
+    super(session, chatId, locale);
+  }
+
   @CacheAsync()
   async jid() {
-    const pn = await this.session.findPNByLid(this.chatId);
+    let pn = this.pn;
+    if (!pn) {
+      pn = await this.session.findPNByLid(this.chatId);
+    }
     if (!pn) {
       return null;
     }
@@ -261,6 +273,7 @@ export function WhatsAppContactInfo(
   session: WAHASessionAPI,
   chatId: string,
   locale: Locale,
+  pn: string | null = null,
 ): ContactInfo {
   if (isJidGroup(chatId)) {
     return new GroupContactInfo(session, chatId, locale);
@@ -271,7 +284,7 @@ export function WhatsAppContactInfo(
   } else if (isJidBroadcast(chatId)) {
     return new BroadcastContactInfo(session, chatId, locale);
   } else if (isLidUser(chatId)) {
-    return new LidContactInfo(session, normalizeJid(chatId), locale);
+    return new LidContactInfo(session, normalizeJid(chatId), locale, pn);
   } else if (isPnUser(chatId)) {
     return new JidContactInfo(session, chatId, locale);
   } else {
diff --git a/src/apps/chatwoot/waha/engines.ts b/src/apps/chatwoot/waha/engines.ts
index 8aabd1bd..e7b5e8d8 100644
--- a/src/apps/chatwoot/waha/engines.ts
+++ b/src/apps/chatwoot/waha/engines.ts
@@ -5,7 +5,12 @@ import { WAHAEngine } from '@waha/structures/enums.dto';
 import { getEngineName } from '@waha/version';
 import { Message as MessageInstance } from 'whatsapp-web.js/src/structures';
 import { Jid } from '@waha/core/engines/const';
-import { isLidUser, isPnUser, toCusFormat } from '@waha/core/utils/jids';
+import {
+  isLidUser,
+  isPnUser,
+  jidsFromKey,
+  toCusFormat,
+} from '@waha/core/utils/jids';
 import { parseMessageIdSerialized } from '@waha/core/utils/ids';
 import { WAMessage } from '@waha/structures/responses.dto';
 import { CallData } from '@waha/structures/calls.dto';
@@ -22,6 +27,12 @@ export interface QuotedMedia {
 interface IEngineHelper {
   ChatID(message: WAMessage | any): string;
 
+  /**
+   * Phone number chat id (@c.us) of the DM contact extracted from the message payload
+   * (alt jid fields), when the engine provides it. Null otherwise.
+   */
+  PhoneNumber(message: WAMessage | any): string | null;
+
   CallChatID(call: CallData | any): string;
 
   IsReplyToStatus(
@@ -49,6 +60,15 @@ class NOWEBHelper implements IEngineHelper {
     return message.from;
   }
 
+  PhoneNumber(message: WAMessage | any): string | null {
+    const key = message._data?.key;
+    if (!key) {
+      return null;
+    }
+    const jids = jidsFromKey(key);
+    return pnChatIdOrNull(jids?.pn);
+  }
+
   CallChatID(call: CallData): string {
     return call.from;
   }
@@ -100,6 +120,21 @@ class GOWSHelper implements IEngineHelper {
     return message.from;
   }
 
+  PhoneNumber(message: WAMessage | any): string | null {
+    const info = message._data?.Info;
+    if (!info) {
+      return null;
+    }
+    // SenderAlt / RecipientAlt carry the phone number for @lid-addressed chats
+    let pn: string | null;
+    if (info.IsFromMe) {
+      pn = info.RecipientAlt || null;
+    } else {
+      pn = info.SenderAlt || null;
+    }
+    return pnChatIdOrNull(pn);
+  }
+
   CallChatID(call: CallData): string {
     return call._data?.CallCreator || call.from;
   }
@@ -156,6 +191,11 @@ class WEBJSHelper implements IEngineHelper {
     return message._data?.id?.remote || message.from;
   }
 
+  PhoneNumber(message: WAMessage | any): string | null {
+    void message;
+    return null;
+  }
+
   CallChatID(call: CallData): string {
     return call.from;
   }
@@ -222,6 +262,11 @@ class WPPHelper implements IEngineHelper {
     return toCusFormat(parseMessageIdSerialized(message.id as any).remoteJid);
   }
 
+  PhoneNumber(message: WAMessage | any): string | null {
+    void message;
+    return null;
+  }
+
   CallChatID(call: CallData): string {
     return call.from;
   }
@@ -367,6 +412,17 @@ function extractBrowserQuotedMedia(replyData: any): QuotedMedia | null {
   };
 }
 
+function pnChatIdOrNull(pn: string | null | undefined): string | null {
+  if (!pn) {
+    return null;
+  }
+  const chatId = toCusFormat(pn);
+  if (isPnUser(chatId)) {
+    return chatId;
+  }
+  return null;
+}
+
 function preferPnChats(chats: string[]): string[] {
   const unique = lodash.uniq(chats ?? []);
   const hasPn = unique.some(isPnUser);