diff --git a/src/apps/chatwoot/consumers/waha/base.ts b/src/apps/chatwoot/consumers/waha/base.ts
index e479ee50..44467c0c 100644
--- a/src/apps/chatwoot/consumers/waha/base.ts
+++ b/src/apps/chatwoot/consumers/waha/base.ts
@@ -34,19 +34,26 @@ import { isJidBroadcast, isJidGroup, toCusFormat } from '@waha/core/utils/jids';
 import { EngineHelper } from '@waha/apps/chatwoot/waha';
 import { EnsureSeconds } from '@waha/utils/timehelper';
 import { CHATWOOT_MESSAGE_CALENDAR_THRESHOLD_SECONDS } from '@waha/apps/chatwoot/env';
+import {
+  ChatWootAppConfig,
+  ChatWootConfig,
+} from '@waha/apps/chatwoot/dto/config.dto';
 
-export function ListenEventsForChatWoot() {
-  return [
+export function ListenEventsForChatWoot(config: ChatWootConfig) {
+  const events = [
     WAHAEvents.MESSAGE_ANY,
     WAHAEvents.MESSAGE_REACTION,
     WAHAEvents.MESSAGE_EDITED,
     WAHAEvents.MESSAGE_REVOKED,
-    WAHAEvents.MESSAGE_ACK,
     WAHAEvents.SESSION_STATUS,
     WAHAEvents.CALL_RECEIVED,
     WAHAEvents.CALL_ACCEPTED,
     WAHAEvents.CALL_REJECTED,
   ];
+  if (config.conversations.markAsRead) {
+    events.push(WAHAEvents.MESSAGE_ACK);
+  }
+  return events;
 }
 
 /**
diff --git a/src/apps/chatwoot/di/DIContainer.ts b/src/apps/chatwoot/di/DIContainer.ts
index 62e9947c..b79d22d5 100644
--- a/src/apps/chatwoot/di/DIContainer.ts
+++ b/src/apps/chatwoot/di/DIContainer.ts
@@ -207,18 +207,28 @@ export class DIContainer {
 
   @CacheSync()
   public ChatWootConfig(): ChatWootConfig {
-    const defaults: ChatWootConfig = {
-      templates: {},
-      linkPreview: LinkPreview.OFF,
-      commands: {
-        server: true,
-        queue: false,
-      },
-      conversations: {
-        sort: ConversationSort.created_newest,
-        status: null,
-      },
-    };
-    return lodash.defaults({}, this.config, defaults);
+    return ChatWootConfigDefaults(this.config);
   }
 }
+
+/**
+ * Applies default values to the ChatWoot configuration
+ */
+export function ChatWootConfigDefaults(
+  config: ChatWootAppConfig,
+): ChatWootConfig {
+  const defaults: ChatWootConfig = {
+    templates: {},
+    linkPreview: LinkPreview.OFF,
+    commands: {
+      server: true,
+      queue: false,
+    },
+    conversations: {
+      sort: ConversationSort.created_newest,
+      status: null,
+      markAsRead: true,
+    },
+  };
+  return lodash.defaultsDeep({}, config, defaults);
+}
diff --git a/src/apps/chatwoot/dto/config.dto.ts b/src/apps/chatwoot/dto/config.dto.ts
index c576909f..68cabc39 100644
--- a/src/apps/chatwoot/dto/config.dto.ts
+++ b/src/apps/chatwoot/dto/config.dto.ts
@@ -7,12 +7,10 @@ import {
   IsString,
   ValidateNested,
 } from 'class-validator';
+import { ApiPropertyOptional } from '@nestjs/swagger';
 import { Type } from 'class-transformer';
 import { IsDynamicObject } from '@waha/nestjs/validation/IsDynamicObject';
-import {
-  ConversationSelectorConfig,
-  ConversationSort,
-} from '@waha/apps/chatwoot/services/ConversationSelector';
+import { ConversationSort } from '@waha/apps/chatwoot/services/ConversationSelector';
 import { ConversationStatus } from '@waha/apps/chatwoot/client/types';
 
 export const DEFAULT_LOCALE = 'en-US';
@@ -39,6 +37,15 @@ export class ChatWootConversationsConfig {
   @IsOptional()
   @IsEnum(ConversationStatus, { each: true })
   status: Array<ConversationStatus> | null;
+
+  @ApiPropertyOptional({
+    description:
+      'Process message.ack events to mark ChatWoot conversations as read. Enabled by default.',
+    default: true,
+  })
+  @IsOptional()
+  @IsBoolean()
+  markAsRead?: boolean = true;
 }
 
 export interface ChatWootConfig {
diff --git a/src/apps/chatwoot/services/ChatWootAppService.ts b/src/apps/chatwoot/services/ChatWootAppService.ts
index 5033bc67..dbf65102 100644
--- a/src/apps/chatwoot/services/ChatWootAppService.ts
+++ b/src/apps/chatwoot/services/ChatWootAppService.ts
@@ -120,7 +120,7 @@ export class ChatWootAppService implements IAppService {
   }
 
   beforeSessionStart(app: App<ChatWootAppConfig>, session: WhatsappSession) {
-    this.chatWootWAHAQueueService.listenEvents(app.id, session);
+    this.chatWootWAHAQueueService.listenEvents(app, session);
   }
 
   afterSessionStart(app: App<ChatWootAppConfig>, session: WhatsappSession) {
diff --git a/src/apps/chatwoot/services/ChatWootWAHAQueueService.ts b/src/apps/chatwoot/services/ChatWootWAHAQueueService.ts
index 75360747..86c7457e 100644
--- a/src/apps/chatwoot/services/ChatWootWAHAQueueService.ts
+++ b/src/apps/chatwoot/services/ChatWootWAHAQueueService.ts
@@ -7,6 +7,9 @@ import { Queue } from 'bullmq';
 
 import { QueueName } from '../consumers/QueueName';
 import { QueueRegistry } from './QueueRegistry';
+import { App } from '@waha/apps/app_sdk/dto/app.dto';
+import { ChatWootAppConfig } from '@waha/apps/chatwoot/dto/config.dto';
+import { ChatWootConfigDefaults } from '@waha/apps/chatwoot/di/DIContainer';
 
 /**
  * Service for managing ChatWoot queues for WAHA events
@@ -63,13 +66,14 @@ export class ChatWootWAHAQueueService {
   /**
    * Configure ChatWoot event handling for a session
    */
-  listenEvents(appId: string, session: WhatsappSession): void {
-    const events = ListenEventsForChatWoot();
+  listenEvents(app: App<ChatWootAppConfig>, session: WhatsappSession): void {
+    const config = ChatWootConfigDefaults(app.config);
+    const events = ListenEventsForChatWoot(config);
     for (const event of events) {
       const obs$ = session.getEventObservable(event);
       obs$.subscribe(async (payload) => {
         const data = populateSessionInfo(event, session)(payload);
-        await this.addJobToQueue(event, data, appId);
+        await this.addJobToQueue(event, data, app.id);
       });
     }
   }