mirror of
https://github.com/supabase/supabase.git
synced 2026-10-11 04:15:04 +03:00
71 lines
2.2 KiB
Plaintext
71 lines
2.2 KiB
Plaintext
---
|
|
id: careers-support
|
|
slug: support-and-qa
|
|
title: Support Engineers.
|
|
description: Supabase is hiring Support Engineers
|
|
---
|
|
|
|
import Roles from '@site/docs/careers/_snippets/roles.mdx'
|
|
import About from '@site/docs/careers/_snippets/about.mdx'
|
|
import Team from '@site/docs/careers/_snippets/team.mdx'
|
|
import Apply from '@site/docs/careers/_snippets/apply.mdx'
|
|
import Process from '@site/docs/careers/_snippets/process.mdx'
|
|
|
|
## About the role
|
|
|
|
Supabase is hiring Developer Support Engineers.
|
|
|
|
### Responsibilities
|
|
|
|
- Providing initial responses to all support cases.
|
|
- Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
|
|
- Monitoring GitHub issues, discussions, twitter, email, and other feedback channels.
|
|
- Creating test cases and improving test coverage, if you have experience with testing.
|
|
|
|
For the right candidate, additional responsibilities may include:
|
|
|
|
- Establishing a workflow to reduce 'time to response' and 'time to fix' that can scale to multiple team members.
|
|
- Identifying where internal tooling might be developed or obtained to improve support efficiency.
|
|
- Establishing key support metrics and identifying how best to measure them.
|
|
- Working with the Founders to construct and execute on a hiring plan to grow the support team.
|
|
|
|
### Requirements
|
|
|
|
- 1+ year tech experience.
|
|
- Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
|
|
- Experience working with GitHub source code management, and CI/CD tools.
|
|
|
|
## Nice to have
|
|
|
|
- Experience writing tests
|
|
- Familiar with Postgres and Golang is a plus.
|
|
|
|
## Timezones
|
|
|
|
- We're looking for global coverage, in particular the US, European and APAC timezone.
|
|
|
|
## Four day work week
|
|
|
|
This role is optionally a four-day workweek if you are interested in working from Friday to Monday. We can also discuss a shorter (pro-rated) week.
|
|
In particular we would like to hire people who would be willing to work on weekends (or at least one of the days (Saturday or Sunday).
|
|
|
|
## About Supabase
|
|
|
|
<About />{' '}
|
|
|
|
## About the team
|
|
|
|
<Team />{' '}
|
|
|
|
## Apply
|
|
|
|
<Apply />{' '}
|
|
|
|
## Process
|
|
|
|
<Process />{' '}
|
|
|
|
## All roles
|
|
|
|
<Roles />{' '}
|