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55 lines
1.7 KiB
Plaintext
55 lines
1.7 KiB
Plaintext
---
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id: careers-support
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slug: support-and-qa
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title: Developer Support and QA Engineers.
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description: Supabase is hiring Support and QA Engineers
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---
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import Roles from '@site/docs/careers/snippets/roles.mdx'
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import About from '@site/docs/careers/snippets/about.mdx'
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import Team from '@site/docs/careers/snippets/team.mdx'
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import Apply from '@site/docs/careers/snippets/apply.mdx'
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import Freeze from '@site/docs/careers/snippets/hiring-freeze.mdx'
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<Freeze />
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## About the role
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Supabase is hiring Developer Support and QA Engineers.
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### Responsibilities
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- Creating test cases and improving test coverage.
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- Monitoring Github issues, discussions, twitter, email, and other feedback channels.
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- Providing initial responses to all support cases.
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- Triaging support cases. Including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
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- Establishing key support metrics and identifying how best to measure them.
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- Establishing a workflow to reduce 'time to response' and 'time to fix' that can scale to multiple team members.
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- Identifying where internal tooling might be developed or obtained to improve support efficiency.
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For the right candidate, additional responsibilities may include:
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- Working with the Founders to construct and execute on a hiring plan to grow the support team.
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### Requirements
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- Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.
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- Experience working with GitHub source code management, and CI/CD tools.
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- Familiar with Postgres and Golang is a plus.
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## About Supabase
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<About/>
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## About the team
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<Team/>
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## Apply
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<Apply/>
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## All roles
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<Roles/> |