mirror of
https://github.com/supabase/supabase.git
synced 2026-10-13 05:09:12 +03:00
84 lines
4.4 KiB
Plaintext
84 lines
4.4 KiB
Plaintext
import Layout from '../layouts/Layout'
|
|
import SectionContainer from '../components/Layouts/SectionContainer'
|
|
|
|
export const meta = {
|
|
title: 'Support Policy',
|
|
description: 'Supabase Support Policy',
|
|
}
|
|
|
|
<SectionContainer>
|
|
|
|
# Support Policy
|
|
|
|
Supabase is dedicated to providing an exceptional customer experience. As a crucial aspect of
|
|
this commitment, we offer limited technical support for all paid projects running on our hosted Supabase platform. Technical support is confined to the scope, hours, contacts, and channels below.
|
|
|
|
## Scope
|
|
|
|
Supabase's support offering is available only for the technologies supported by the Supabase Platform and is restricted to the following:
|
|
|
|
**Configuration Issues**
|
|
|
|
- Installation of extensions
|
|
- Best practices for auth configuration
|
|
- General questions about the supabase stack
|
|
|
|
**Troubleshooting**
|
|
|
|
- Providing workarounds or resolutions for known problems
|
|
- Answering general how-to questions and providing pointers to documentation
|
|
- Troubleshooting supported software packages (Realtime, Edge Functions, Webhooks, PostgREST, Auth) exhibiting erratic or faulty behavior on Supabase, independent of the user's application code
|
|
|
|
**Not Covered**
|
|
|
|
Supabase technical support services do not extend to the following areas:
|
|
|
|
- General debugging of user applications
|
|
- Rewriting application code for compatibility with Supabase
|
|
- Modifying and/or patching third-party or Open Source software packages for compatibility with Supabase
|
|
|
|
## Who can contact support?
|
|
|
|
Billing and account management support is available to all customers.
|
|
|
|
Limited technical support is accessible for Supabase customers utilizing paid Supabase resources and/or paid Supabase Add-Ons. Support requests will only be processed if:
|
|
|
|
- The request is made through one of our official support channels (see below)
|
|
- The request originates from a registered Supabase account email address
|
|
- The requester has Developer or higher access to any specific Supabase projects pertaining to the request.
|
|
|
|
## Official Support Channels
|
|
|
|
- Web and Dashboard: Support is available exclusively through the Supabase help feature in the dashboard or this website -[https://supabase.com/dashboard/support/new](https://supabase.com/dashboard/support/new)
|
|
- Email: If for some reason you are unable to access the dashboard or ticket form you can contact support by emailing support@supabase.com from a registered Supabase account email address
|
|
|
|
## Community Support
|
|
|
|
Supabase support staff will only address support requests received through the official channels mentioned earlier. However, community channels may exist for peer-to-peer support and discussions. This is support provided by volunteers that contribute to the Supabase community.
|
|
|
|
For questions related to debugging code, we recommend reaching out to our **[Discord community](https://discord.supabase.com)**. The community is made up of experienced developers who may be able to provide guidance and support with code-related issues.
|
|
|
|
To get the most helpful response from the community, providing precise and detailed information about your problem and any error messages you may be encountering is important. Be sure to **include any relevant code snippets explaining how to reproduce** the issue in your message.
|
|
|
|
Please note that Supabase team members may participate in community channels at their discretion, but there is no guarantee of response for support issues unless they are
|
|
submitted through one of the official channels above.
|
|
|
|
## Service Level Agreement
|
|
|
|
Service Level Agreements are only available to Enterprise customers. You can details of our SLA including support response times on the dedicated page for this topic -
|
|
[https://supabase.com/sla](https://supabase.com/sla)
|
|
|
|
## Proactive Monitoring
|
|
|
|
In the event of a platform issue, a notice will be posted on our platform status site at [status.supabase.com](https://status.supabase.com/) to promptly communicate the impact and status of any such issue. You do not need to submit a support ticket if there's an ongoing platform issue. Instead, monitor the status page which will always be kept up-to-date with the latest progress and information.
|
|
|
|
## Premium Support
|
|
|
|
Please contact us to find out about our Premium Support options available for Team Plan and Enterprise customers using the form below:
|
|
|
|
[https://forms.supabase.com/enterprise](https://forms.supabase.com/enterprise)
|
|
|
|
</SectionContainer>
|
|
|
|
export default (context) => <Layout meta={meta} children={context.children} context={context} />
|