supabase/apps/studio/components/ui/AIAssistantPanel/SupportAssistantSuccessCardContent.tsx

import type { UIMessage as MessageType } from '@ai-sdk/react'
import { ArrowUpRight } from 'lucide-react'
import dynamic from 'next/dynamic'
import Link from 'next/link'
import { useCallback, useEffect, useMemo, useRef, useState, useSyncExternalStore } from 'react'
import type { JSX } from 'react'
import type { StreamdownProps } from 'streamdown'
import {
  AiIconAnimation,
  Button,
  Card,
  CardContent,
  CardDescription,
  CardHeader,
  CardTitle,
  cn,
  Skeleton,
} from 'ui'

import {
  ASSISTANT_HANDOFF_QUERY_PARAM,
  buildSupportAssistantPrompt,
  storeAssistantHandoff,
} from '@/components/interfaces/Support/SupportAssistant.utils'
import type { SubmittedSupportRequest } from '@/components/interfaces/Support/SupportForm.state'
import { NO_PROJECT_MARKER } from '@/components/interfaces/Support/SupportForm.utils'
import { SIDEBAR_KEYS } from '@/components/layouts/ProjectLayout/LayoutSidebar/LayoutSidebarProvider'
import { useSelectedProjectQuery } from '@/hooks/misc/useSelectedProject'
import { useTrack } from '@/lib/telemetry/track'
import {
  useAiAssistantState,
  useAiAssistantStateSnapshot,
  type AiAssistantState,
} from '@/state/ai-assistant-state'
import { useSidebarManagerSnapshot } from '@/state/sidebar-manager-state'

type SupportAssistantPreviewChat = AiAssistantState['chatInstances'][string]

const EMPTY_MESSAGES: MessageType[] = []

const Streamdown = dynamic<StreamdownProps>(
  () => import('streamdown').then((mod) => mod.Streamdown),
  { ssr: false }
)

interface SupportAssistantSuccessCardContentProps {
  request: SubmittedSupportRequest
  className?: string
}

function hasProjectScopedAssistantContext(projectRef: string | undefined) {
  return projectRef !== undefined && projectRef !== NO_PROJECT_MARKER
}

export function SupportAssistantSuccessCardContent({
  request,
  className,
}: SupportAssistantSuccessCardContentProps) {
  const hasAssistantContext = hasProjectScopedAssistantContext(request.projectRef)
  const { data: currentProject } = useSelectedProjectQuery()
  // The ticket's resolved project isn't the one in the current URL — hand off to that
  // project's own page instead of faking assistant context in place.
  const isProjectHandoffRequired = hasAssistantContext && currentProject?.ref !== request.projectRef

  const aiAssistant = useAiAssistantStateSnapshot()
  const aiAssistantState = useAiAssistantState()
  const { openSidebar } = useSidebarManagerSnapshot()
  const track = useTrack()
  const createdChatIdRef = useRef<string | null>(null)
  const [chatId, setChatId] = useState<string>()
  const chat = chatId ? aiAssistant.chatInstances[chatId] : undefined

  const assistantPrompt = useMemo(() => buildSupportAssistantPrompt(request), [request])

  // An opaque token for the handoff URL — the actual ticket content never touches the URL
  // (browser history, referrer headers, a copy-pasted link); it's stashed in sessionStorage
  // instead, scoped to this tab and consumed (removed) the moment the destination page reads it.
  const [handoffToken] = useState(() => crypto.randomUUID())

  useEffect(() => {
    if (!isProjectHandoffRequired) return
    storeAssistantHandoff(handoffToken, request)
  }, [isProjectHandoffRequired, handoffToken, request])

  useEffect(() => {
    if (!hasAssistantContext || isProjectHandoffRequired) return
    if (createdChatIdRef.current) return

    const newChatId = aiAssistant.newChat({
      name: 'Support request',
      initialMessage: assistantPrompt,
    })

    createdChatIdRef.current = newChatId
    setChatId(newChatId)
  }, [aiAssistant, assistantPrompt, hasAssistantContext, isProjectHandoffRequired])

  const handleOpenAssistant = () => {
    track(
      'support_assistant_follow_up_card_clicked',
      { ticketCategory: request.category },
      {
        project: request.projectRef,
        organization: request.organizationSlug,
      }
    )

    if (chatId) {
      // Tag the chat as a support chat on first engagement so its messages and
      // lifecycle sync to Front. Gated on the click (rather than on chat creation)
      // so chats the user never opens don't create Front conversations.
      const chat = aiAssistantState.chats[chatId]
      if (chat && !chat.supportMetadata) {
        chat.supportMetadata = {
          subject: request.subject,
          category: request.category,
          severity: request.severity,
          organizationSlug: request.organizationSlug,
          projectRef: request.projectRef,
          library: request.library,
          affectedServices: request.affectedServices,
          allowSupportAccess: request.allowSupportAccess,
          // Reuse the Front conversation created at submit so AI messages thread into it.
          frontConversationId: request.frontConversationId,
          threadRef: request.threadRef,
          isSupportChat: true,
          lifecycleStatus: 'bot_active',
          lastSyncedMessageCount: 0,
          isSyncing: false,
          isLifecycleSyncing: false,
        }

        // Flush any messages produced before the user engaged (the initial prompt
        // and any assistant reply). Subsequent turns sync via the onFinish hook.
        void import('@/state/ai-chat-front-sync')
          .then(({ syncSupportChatToFront }) => syncSupportChatToFront(chatId, aiAssistantState))
          .catch(() => {})
      }

      aiAssistantState.selectChat(chatId)
    }
    openSidebar(SIDEBAR_KEYS.AI_ASSISTANT)
  }

  if (!hasAssistantContext) return null

  if (isProjectHandoffRequired) {
    return (
      <Card className={cn('bg-muted/50', className)}>
        <CardHeader className="flex-row items-center justify-between gap-4 space-y-0">
          <div className="flex min-w-0 items-center gap-3">
            <div className="flex h-7 w-7 shrink-0 items-center justify-center rounded-md border bg-background">
              <AiIconAnimation size={14} />
            </div>
            <div className="min-w-0 space-y-1">
              <CardTitle>While you wait</CardTitle>
              <CardDescription>Continue with the Assistant in your project</CardDescription>
            </div>
          </div>
        </CardHeader>
        <CardContent>
          <Button asChild size="tiny" iconRight={<ArrowUpRight size={14} strokeWidth={1.5} />}>
            <Link
              href={`/project/${request.projectRef}?sidebar=ai-assistant&${ASSISTANT_HANDOFF_QUERY_PARAM}=${handoffToken}`}
              onClick={() =>
                track(
                  'support_assistant_follow_up_card_clicked',
                  { ticketCategory: request.category },
                  { project: request.projectRef, organization: request.organizationSlug }
                )
              }
            >
              Open Assistant in project
            </Link>
          </Button>
        </CardContent>
      </Card>
    )
  }

  return (
    <Card
      role="button"
      tabIndex={0}
      aria-label="Open assistant response"
      onClick={handleOpenAssistant}
      onKeyDown={(event) => {
        if (event.key === 'Enter' || event.key === ' ') {
          event.preventDefault()
          handleOpenAssistant()
        }
      }}
      className={cn(
        'group cursor-pointer bg-muted/50 transition-colors hover:bg-muted/50 focus-ring',
        className
      )}
    >
      <CardHeader className="flex-row items-center justify-between gap-4 space-y-0">
        <div className="flex min-w-0 items-center gap-3">
          <div className="flex h-7 w-7 shrink-0 items-center justify-center rounded-md border bg-background">
            <AiIconAnimation size={14} />
          </div>
          <div className="min-w-0 space-y-1">
            <CardTitle>While you wait</CardTitle>
            <CardDescription>Assistant may be able to help</CardDescription>
          </div>
        </div>
        <ArrowUpRight
          size={14}
          strokeWidth={1.5}
          className="shrink-0 text-foreground-lighter transition-colors group-hover:text-foreground"
          aria-hidden
        />
      </CardHeader>
      {chat ? (
        <SupportAssistantResponsePreview chat={chat as SupportAssistantPreviewChat} />
      ) : (
        <CardContent>
          <SupportAssistantResponseLoadingSkeleton />
        </CardContent>
      )}
    </Card>
  )
}

function useChatMessages(chat: SupportAssistantPreviewChat | undefined) {
  const subscribe = useCallback(
    (onStoreChange: () => void) => {
      return chat?.['~registerMessagesCallback']?.(onStoreChange) ?? (() => {})
    },
    [chat]
  )

  const getSnapshot = useCallback(() => chat?.messages ?? EMPTY_MESSAGES, [chat])

  return useSyncExternalStore(subscribe, getSnapshot, getSnapshot)
}

function getAssistantMessageText(message: MessageType) {
  return (
    message.parts
      ?.filter((part) => part.type === 'text')
      .map((part) => part.text)
      .join('') ?? ''
  )
}

function SupportAssistantResponsePreview({ chat }: { chat: SupportAssistantPreviewChat }) {
  const messages = useChatMessages(chat)

  const latestAssistantMessage = [...messages]
    .reverse()
    .find((message) => message.role === 'assistant')

  if (!latestAssistantMessage) {
    return (
      <CardContent>
        <SupportAssistantResponseLoadingSkeleton />
      </CardContent>
    )
  }

  const previewText = getAssistantMessageText(latestAssistantMessage)

  return (
    <CardContent className="relative max-h-48 overflow-hidden">
      <SupportAssistantPreviewMarkdown>{previewText}</SupportAssistantPreviewMarkdown>
    </CardContent>
  )
}

function SupportAssistantPreviewMarkdown({ children }: { children: string }) {
  return (
    <Streamdown
      className="prose prose-sm dark:prose-dark max-w-none space-y-3 text-sm text-foreground-light prose-p:my-0 prose-strong:font-medium prose-strong:text-foreground prose-code:text-xs prose-li:my-0 prose-ul:my-0 prose-ol:my-0"
      components={supportAssistantPreviewMarkdownComponents}
    >
      {children}
    </Streamdown>
  )
}

function SupportAssistantPreviewImage({ src }: JSX.IntrinsicElements['img']) {
  return <span className="font-mono text-foreground-lighter">[Image: {src?.toString()}]</span>
}

const supportAssistantPreviewMarkdownComponents: StreamdownProps['components'] = {
  img: SupportAssistantPreviewImage,
}

function SupportAssistantResponseLoadingSkeleton() {
  return (
    <div className="space-y-2">
      <Skeleton className="h-4 w-[82%]" />
      <Skeleton className="h-4 w-[92%]" />
      <Skeleton className="h-4 w-[68%]" />
    </div>
  )
}