Files
Danny White 2fbb6cb9a7 chore(studio): clean up support form (#41424)
* admonition

* clean up

* clean up

* plan info improvements

* fix wonky text area

* improve form

* submit button

* success state

* hide callouts on success

* fixes

* fixes

* nit

* rabbit

* deprecate InformationBox in favour of Admonition

* fix tests

* fix

* rabbit

* rabbit

* rabbit

* lint

* US English
2025-12-18 00:16:06 +00:00

233 lines
7.9 KiB
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import { AnimatePresence, motion } from 'framer-motion'
import { Check, ChevronsUpDown, ExternalLink } from 'lucide-react'
import Link from 'next/link'
import type { UseFormReturn } from 'react-hook-form'
import { toast } from 'sonner'
// End of third-party imports
import { useParams } from 'common'
import CopyButton from 'components/ui/CopyButton'
import { OrganizationProjectSelector } from 'components/ui/OrganizationProjectSelector'
import { useIsFeatureEnabled } from 'hooks/misc/useIsFeatureEnabled'
import {
cn,
Button,
CommandGroup_Shadcn_,
CommandItem_Shadcn_,
FormControl_Shadcn_,
FormField_Shadcn_,
} from 'ui'
import { Admonition } from 'ui-patterns'
import { FormItemLayout } from 'ui-patterns/form/FormItemLayout/FormItemLayout'
import ShimmeringLoader from 'ui-patterns/ShimmeringLoader'
import type { ExtendedSupportCategories } from './Support.constants'
import type { SupportFormValues } from './SupportForm.schema'
import { NO_ORG_MARKER, NO_PROJECT_MARKER } from './SupportForm.utils'
interface ProjectAndPlanProps {
form: UseFormReturn<SupportFormValues>
orgSlug: string | null
projectRef: string | null
category: ExtendedSupportCategories
subscriptionPlanId: string | undefined
showPlanExpectationInfo?: boolean
}
export function ProjectAndPlanInfo({
form,
orgSlug,
projectRef,
category,
subscriptionPlanId,
showPlanExpectationInfo = true,
}: ProjectAndPlanProps) {
const hasProjectSelected = projectRef && projectRef !== NO_PROJECT_MARKER
return (
<div className="flex flex-col gap-y-2">
<ProjectSelector form={form} orgSlug={orgSlug} projectRef={projectRef} />
<ProjectRefHighlighted projectRef={projectRef} />
{!hasProjectSelected && <Admonition type="default" title="No project has been selected" />}
{showPlanExpectationInfo &&
orgSlug &&
subscriptionPlanId !== 'enterprise' &&
subscriptionPlanId !== 'platform' &&
category !== 'Login_issues' && (
<PlanExpectationInfoBox orgSlug={orgSlug} planId={subscriptionPlanId} />
)}
</div>
)
}
interface ProjectSelectorProps {
form: UseFormReturn<SupportFormValues>
orgSlug: string | null
projectRef: string | null
}
function ProjectSelector({ form, orgSlug, projectRef }: ProjectSelectorProps) {
const { projectRef: urlProjectRef } = useParams()
return (
<FormField_Shadcn_
name="projectRef"
control={form.control}
render={({ field }) => (
<FormItemLayout hideMessage layout="vertical" label="Which project is affected?">
<FormControl_Shadcn_>
<OrganizationProjectSelector
key={orgSlug}
sameWidthAsTrigger
fetchOnMount
checkPosition="left"
slug={!orgSlug || orgSlug === NO_ORG_MARKER ? undefined : orgSlug}
selectedRef={field.value}
onInitialLoad={(projects) => {
if (!urlProjectRef && (!projectRef || projectRef === NO_PROJECT_MARKER))
field.onChange(projects[0]?.ref ?? NO_PROJECT_MARKER)
}}
onSelect={(project) => field.onChange(project.ref)}
renderTrigger={({ isLoading, project }) => {
return (
<Button
block
type="default"
role="combobox"
aria-label="Select a project"
size="small"
className="justify-between"
iconRight={<ChevronsUpDown className="ml-2 h-4 w-4 shrink-0 opacity-50" />}
>
{!!orgSlug && isLoading ? (
<ShimmeringLoader className="w-44 py-2" />
) : !field.value || field.value === NO_PROJECT_MARKER ? (
'No specific project'
) : (
project?.name ?? 'Unknown project'
)}
</Button>
)
}}
renderActions={(setOpen) => (
<CommandGroup_Shadcn_>
<CommandItem_Shadcn_
className="w-full gap-x-2"
onSelect={() => {
field.onChange(NO_PROJECT_MARKER)
setOpen(false)
}}
>
{field.value === NO_PROJECT_MARKER && <Check size={16} />}
<p className={cn(field.value !== NO_PROJECT_MARKER && 'ml-6')}>
No specific project
</p>
</CommandItem_Shadcn_>
</CommandGroup_Shadcn_>
)}
/>
</FormControl_Shadcn_>
</FormItemLayout>
)}
/>
)
}
interface ProjectRefHighlightedProps {
projectRef: string | null
}
function ProjectRefHighlighted({ projectRef }: ProjectRefHighlightedProps) {
const isVisible = !!projectRef && projectRef !== NO_PROJECT_MARKER
return (
<AnimatePresence>
{isVisible && (
<motion.div
initial={{ opacity: 0, height: 0 }}
animate={{ opacity: 1, height: 'auto' }}
exit={{ opacity: 0, height: 0 }}
transition={{ duration: 0.3 }}
className="flex items-center gap-x-1"
>
<p className="text-sm transition text-foreground-lighter">
Project ID:{' '}
<code className="text-code-inline !text-foreground-light">{projectRef}</code>
</p>
<CopyButton
iconOnly
type="text"
text={projectRef}
onClick={() => toast.success('Copied project ID to clipboard')}
/>
</motion.div>
)}
</AnimatePresence>
)
}
interface PlanExpectationInfoBoxProps {
orgSlug: string
planId?: string
}
const PlanExpectationInfoBox = ({ orgSlug, planId }: PlanExpectationInfoBoxProps) => {
const { billingAll } = useIsFeatureEnabled(['billing:all'])
const shouldShowUpgradeActions = billingAll && planId !== 'enterprise'
return (
<Admonition
type="default"
title="Expected response times are based on your organization’s plan"
description={
<>
{planId === 'free' && (
<p>
Support on the Free plan is provided through the community and by the team on a
best-effort basis. For a guaranteed response time, we recommend upgrading to the Pro
plan. Enhanced support SLAs are available on the Enterprise plan.
</p>
)}
{planId === 'pro' && (
<p>
The Pro plan includes email support. In most cases, you can expect a response within 1
business day for all severities. For prioritized ticketing on all issues and
prioritized escalation to product engineering, we recommend upgrading to the Team
plan. Enhanced support SLAs are available on the Enterprise plan.
</p>
)}
{planId === 'team' && (
<p>
The Team plan includes email support with prioritized ticketing and escalation to
product engineering. Low, normal, and high-severity tickets are typically handled
within 1 business day. Urgent issues are handled within 1 day, 365 days a year.
Enhanced support SLAs are available on the Enterprise plan.
</p>
)}
</>
}
actions={
shouldShowUpgradeActions && (
<>
<Button asChild>
<Link
href={`/org/${orgSlug}/billing?panel=subscriptionPlan&source=planSupportExpectationInfoBox`}
>
Upgrade plan
</Link>
</Button>
<Button asChild type="default" icon={<ExternalLink />}>
<Link href="https://supabase.com/contact/enterprise" target="_blank" rel="noreferrer">
Enquire about Enterprise
</Link>
</Button>
</>
)
}
/>
)
}