import InformationBox from 'components/ui/InformationBox' import { AlertCircle, ExternalLink } from 'lucide-react' import Link from 'next/link' import { Button } from 'ui' interface PlanExpectationInfoBoxProps { orgSlug: string projectRef: string planId?: string } export const PlanExpectationInfoBox = ({ orgSlug, projectRef, planId, }: PlanExpectationInfoBoxProps) => { return ( } defaultVisibility={true} hideCollapse={true} title={ projectRef === 'no-project' ? 'Please note that no project has been selected' : "Expected response times are based on your organization's plan" } {...(projectRef !== 'no-project' && { description: (
{planId === 'free' && (

Free Plan support is available within the community and officially by the team on a best efforts basis. For a guaranteed response we recommend upgrading to the Pro Plan. Enhanced SLAs for support are available on our Enterprise Plan.

)} {planId === 'pro' && (

Pro Plan includes email-based support. You can expect an answer within 1 business day in most situations for all severities. We recommend upgrading to the Team Plan for prioritized ticketing on all issues and prioritized escalation to product engineering teams. Enhanced SLAs for support are available on our Enterprise Plan.

)} {planId === 'team' && (

Team Plan includes email-based support. You get prioritized ticketing on all issues and prioritized escalation to product engineering teams. Low, Normal, and High severity tickets will generally be handled within 1 business day, while Urgent issues, we respond within 1 day, 365 days a year. Enhanced SLAs for support are available on our Enterprise Plan.

)}
), })} /> ) }