From 7eed924bc8f4dfbe3bbb7547ebc4a0d1587f3f8a Mon Sep 17 00:00:00 2001 From: Paul Copplestone Date: Mon, 29 Mar 2021 21:46:55 +0800 Subject: [PATCH] Updates to pricing faqs --- www/data/PricingFAQ.json | 46 ++++++++++++++++++++++------------------ 1 file changed, 25 insertions(+), 21 deletions(-) diff --git a/www/data/PricingFAQ.json b/www/data/PricingFAQ.json index 9a4b3437eab..2f81182401c 100644 --- a/www/data/PricingFAQ.json +++ b/www/data/PricingFAQ.json @@ -1,23 +1,31 @@ [ + { + "question": "Is there a cap on the number of projects for the Free Tier?", + "answer": "Yes, on the Free Tier you can have a maximum of two organizations, each with up to two projects. This means that you can have a maximum of four free projects in your account." + }, { "question": "When will I be billed?", - "answer": "Billing will go live from the 7th of April. Once live, we will give you 2 weeks notice to confirm you are happy to start paying for projects. For subsequent new projects on a paid tier you will be charged immediately" + "answer": "Billing will go live from the 7th of April. Once live, we will give you 2 weeks notice to confirm you are happy to start paying for projects. For subsequent new projects on a paid tier you will be charged immediately." }, { "question": "How can I monitor my usage and billing?", - "answer": "You can view your usage and billing in your project settings on the Dashboard" + "answer": "You can view your usage and billing in your project settings on the Dashboard. (This will go live in a few days)" }, { "question": "Can I cap my usage so my bill doesn't run over?", - "answer": "Not yet, however we do not \"automatically\" upgrade you. This is to prevent surprise bill spikes. We have soft limits meaning if you do go over we will not automatically bill you. We will reach out first to discuss moving up a tier. What are soft limits? Soft limits mean if you cross your usage tier we will let you know and give you a grace period without charging you for exceeding your limits. We will email you to discuss moving up a tier and you will not be charged until you agree to move up a tier. If you do not respond, or do want to move up a tier and continue to exceed your limits then we may have to limit your projects consumption." + "answer": "Not yet, however we do not \"automatically\" upgrade you. This is to prevent surprise bill spikes. We have soft-limits which means that if you do go over we will not automatically bill you. We will reach out first to discuss moving up a tier." }, { - "question": "How do i know which tier i need before i even finish building my project?", - "answer": "Start on the free tier and see what happens. We have soft limits and will reach out to you to let you know if you need to upgrade to a higher tier." + "question": "What are soft limits? ", + "answer": "Soft limits mean if you cross your usage tier we will let you know and give you a grace period without charging you for exceeding your limits. We will email you to discuss moving up a tier and you will not be charged until you agree to move up a tier. If you do not respond, or do want to move up a tier and continue to exceed your limits then we may have to limit your projects consumption." }, { - "question": "I'm worried I could end up with a huge bill at the end of the month", - "answer": "Your bill will not automatically run over the tier you have selected. We have soft limits meaning if you do go over we will not automatically bill you for the overrun. We will reach out first to discuss moving up a tier." + "question": "How do I know which tier I need before I even finish building my project?", + "answer": "Start on the free tier and see what happens. We have soft-limits and will reach out to you to let you know if you need to upgrade to a higher tier." + }, + { + "question": "I'm worried I could end up with a huge bill at the end of the month.", + "answer": "Your bill will not automatically run over the tier you have selected. We will reach out first to discuss moving up a tier." }, { "question": "Is there a way for me to learn about Supabase without being billed?", @@ -29,15 +37,15 @@ }, { "question": "Will I hit any kind of API limits?", - "answer": "There are no API limits. For Free and Pro tiers we have allocated you a database which you are free to use as much as you need to within the resources listed for that tier." + "answer": "There are no API limits. For Free and Pro tiers we have allocated you a database which you can use as much as you need to within the resources listed for that tier." }, { "question": "What happens if I run over my limits for a feature?", - "answer": "We have a soft limits policy so if you do run over we will reach out to you with a grace period for you to make a decision on your project and upgrading a tier. This means your application will remain live and you will not automatically be billed more." + "answer": "We have a soft limits policy so we will reach out to you with a grace period for you to make a decision on your project and upgrading a tier. This means your application will remain live and you will not automatically be billed more." }, { "question": "Are you going to change your pricing in the future?", - "answer": "Our pricing is in Beta. You can read more about our decisions in our blog on pricing here. Pricing may change in the future, however as a team of developers we are committed to pricing being as developer friendly as possible." + "answer": "Our pricing is in Beta. You can read more about our decisions in our blog on pricing [here](https://supabase.io/blog/2021-03-29-pricing). Pricing may change in the future, however as a team of developers we are committed to pricing being as developer friendly as possible." }, { "question": "I read that you are giving credits to users who sign up during beta, do I get those?", @@ -48,16 +56,16 @@ "answer": "Simply delete your project within the Dashboard and your subscription will be cancelled." }, { - "question": "Do i get a notification if i am approaching my usage limits?", + "question": "Do I get a notification if I am approaching my usage limits?", "answer": "Yes, we will email you when you are within 20% of your tier limits." }, { - "question": "If I hit the resource limits for my tier what happens to my project? ? Does it shut down?", + "question": "If I hit the resource limits for my tier what happens to my project? Does it shut down?", "answer": "We have a soft limits policy so if you do run over we will reach out to you with a grace period for you to make a decision on your project and upgrading a tier. This means your project will remain live and you will not automatically be billed more." }, { "question": "If I exceed my limits, do I just get charged \"Overage\" for the items I use?", - "answer": "We have soft limits so we will reach out if you exceed resource limits on the Pro Tier. Your project plan will need to move to the Usage based pricing. We will work with you in advance to understand your project cost forecasts." + "answer": "We have soft limits so we will reach out if you exceed resource limits on the Pro Tier. Your project plan will need to move to the Usage based pricing before we charge any usage pricing. We will work with you in advance to understand your project cost forecasts." }, { "question": "I need more than the Pro tier, what do i need to do?", @@ -73,7 +81,7 @@ }, { "question": "Do you offer a free trial?", - "answer": "We offer a Free Tier. If you signed up during beta you may be eligible for free credits. If you need more than the Pro Tier we can discuss, Allowing you try out and develop with Supabase before _making a longer term commitment_ you scale up your project." + "answer": "We offer a Free Tier, which has no time limit." }, { "question": "What kind of support will I receive?", @@ -88,7 +96,7 @@ "answer": "Yes. Contact us via [](mailto:support@supabase.io) and we will be happy to discuss your needs." }, { - "question": "Where can i find Privacy and Terms of Use information for Supabase?", + "question": "Where can I find Privacy and Terms of Use information for Supabase?", "answer": "You can check out our privacy policy here [here](https://supabase.io/docs/company/privacy) and terms of service [here](https://supabase.io/docs/company/terms)." }, { @@ -100,8 +108,8 @@ "answer": "For Free Tier the limit is 2Gb, for Pro Tier it is 200Gb. There are no limits on Pay as you Go." }, { - "question": "What is the largest database I can deploy to a hobby Free Tier? Is there a limit on the number of rows?", - "answer": "You can make a project with a 500 Mb Database and 1 GB File Storage on the Free Tier. You can see our full breakdown of our pricing tiers and features here." + "question": "What is the largest database I can deploy to a Free Tier? Is there a limit on the number of rows?", + "answer": "You can make a project with a 500 Mb Database and 1 GB File Storage on the Free Tier. You can fit as many rows as possible into the space provided." }, { "question": "What if I need one project for development and one for production?", @@ -110,9 +118,5 @@ { "question": "Can I self host Supabase for free?", "answer": "Yes, our Docker setup can be found [here](https://github.com/supabase/supabase), or in our [CLI](https://github.com/supabase/cli). Note that our Dashboard is not available in the Docker set up." - }, - { - "question": "Is there a cap on the number of projects in the Free Tier?", - "answer": "Yes, on the Free Tier we will give you the ability to have two organisations with up to two projects per organisation. We see this meaning that you can either make four hobby projects or two projects with a development and production Supabase back-end for each." } ]