diff --git a/apps/backend/hub_platform/conversations/clients.py b/apps/backend/hub_platform/conversations/clients.py
index 0c8b1ed..44f0a1d 100644
--- a/apps/backend/hub_platform/conversations/clients.py
+++ b/apps/backend/hub_platform/conversations/clients.py
@@ -47,7 +47,8 @@ def clients_overview(organization_id: int) -> list[dict]:
         Prefetch(
             "conversations",
             queryset=Conversation.objects.select_related("channel", "channel__product", "connection").order_by("-last_activity_at"),
-        )
+        ),
+        "identities",
     )
     paid_by_contact = {
         row["contact_id"]: row
@@ -78,6 +79,11 @@ def clients_overview(organization_id: int) -> list[dict]:
                 "id": contact.id,
                 "cid": f"CUS-{contact.id}",
                 "name": contact.name or "Гость",
+                "phone": contact.phone,
+                # Первый непустой @логин среди identity каналов (остальные — в карточке).
+                "username": next((identity.username for identity in contact.identities.all() if identity.username), ""),
+                # Статус выводится из данных: есть оплаченный заказ — клиент, иначе лид.
+                "status": "client" if paid else "lead",
                 "channels": sorted(channels),
                 "products": sorted(products),
                 "openDialogs": open_dialogs,
diff --git a/apps/backend/hub_platform/conversations/stats.py b/apps/backend/hub_platform/conversations/stats.py
index 7647825..9416858 100644
--- a/apps/backend/hub_platform/conversations/stats.py
+++ b/apps/backend/hub_platform/conversations/stats.py
@@ -73,7 +73,10 @@ def sales_overview_stats(organization_id: int, period: str) -> dict:
 
     open_qs = Conversation.objects.filter(organization_id=organization_id, lifecycle=LifecycleState.OPEN)
     open_dialogs = open_qs.count()
-    waiting = open_qs.filter(expected_responder=ExpectedResponder.OPERATOR).count()
+    # «Ждут оператора» = очередь: диалоги, которые никто не взял (PAUSED).
+    # Взятые оператором (HUMAN), но ещё без ответа, очередью не считаются —
+    # иначе бейдж «Диалоги» показывает число при полностью разобранном inbox.
+    waiting = open_qs.filter(control_mode=ControlMode.PAUSED).count()
     ops = {
         "openDialogs": open_dialogs,
         "activeNow": open_qs.filter(last_activity_at__gte=now - _ACTIVE_WINDOW).count(),
diff --git a/apps/internal-ui/src/features/sales/SalesClientsPage.tsx b/apps/internal-ui/src/features/sales/SalesClientsPage.tsx
index 2a3640a..b22851f 100644
--- a/apps/internal-ui/src/features/sales/SalesClientsPage.tsx
+++ b/apps/internal-ui/src/features/sales/SalesClientsPage.tsx
@@ -11,15 +11,15 @@ export function SalesClientsPage({ openClient }: { openClient: (id: number) => v
 
   return (
     <>
-      <SalesClientsHeader shownCount={clients.rows.length} />
+      <SalesClientsHeader shownCount={clients.rows.length} totalCount={data.length} />
       {loading ? (
         <LoadingState />
       ) : error ? (
-        <EmptyState title="Не удалось загрузить клиентов" />
+        <EmptyState title="Не удалось загрузить контакты" />
       ) : (
         <>
           <SalesClientsFilters clients={clients} />
-          <SalesClientsTable clients={clients} openClient={openClient} />
+          <SalesClientsTable clients={clients} openClient={openClient} totalCount={data.length} />
         </>
       )}
     </>
diff --git a/apps/internal-ui/src/features/sales/client-detail/SalesClientDetailPage.tsx b/apps/internal-ui/src/features/sales/client-detail/SalesClientDetailPage.tsx
index a10c600..d95526d 100644
--- a/apps/internal-ui/src/features/sales/client-detail/SalesClientDetailPage.tsx
+++ b/apps/internal-ui/src/features/sales/client-detail/SalesClientDetailPage.tsx
@@ -18,7 +18,7 @@ export function SalesClientDetailPage({ contactId, setRoute }: { contactId: numb
   const { client, loading, error } = useClientDetail(contactId);
 
   if (loading) return <LoadingState />;
-  if (error || !client) return <EmptyState title="Не удалось загрузить клиента" />;
+  if (error || !client) return <EmptyState title="Не удалось загрузить контакт" />;
 
   return (
     <>
diff --git a/apps/internal-ui/src/features/sales/client-detail/SalesClientDialogsTab.tsx b/apps/internal-ui/src/features/sales/client-detail/SalesClientDialogsTab.tsx
index ae1103e..bbaea33 100644
--- a/apps/internal-ui/src/features/sales/client-detail/SalesClientDialogsTab.tsx
+++ b/apps/internal-ui/src/features/sales/client-detail/SalesClientDialogsTab.tsx
@@ -3,7 +3,7 @@ import type { RouteKey } from "../../../types";
 import type { ClientDetailVm } from "./model";
 
 export function SalesClientDialogsTab({ dialogs, setRoute }: { dialogs: ClientDetailVm["dialogs"]; setRoute: (route: RouteKey) => void }) {
-  if (dialogs.length === 0) return <EmptyState title="У клиента ещё нет диалогов" />;
+  if (dialogs.length === 0) return <EmptyState title="У контакта ещё нет диалогов" />;
   return (
     <div className="sales-client-list-card">
       {dialogs.map((dialog) => (
diff --git a/apps/internal-ui/src/features/sales/client-detail/SalesClientHeader.tsx b/apps/internal-ui/src/features/sales/client-detail/SalesClientHeader.tsx
index 0def6da..7b3c708 100644
--- a/apps/internal-ui/src/features/sales/client-detail/SalesClientHeader.tsx
+++ b/apps/internal-ui/src/features/sales/client-detail/SalesClientHeader.tsx
@@ -30,7 +30,7 @@ export function SalesClientHeader({ client, setRoute }: { client: ClientDetailVm
         </div>
         <div className="sales-client-detail-actions">
           <Button className="sales-client-primary" icon="message" variant="primary" onClick={() => setRoute("salesDialogs")}>Открыть диалог</Button>
-          <button className={`sales-client-more ${menuOpen ? "active" : ""}`} type="button" aria-label="Действия клиента" onClick={() => setMenuOpen((value) => !value)}><Icon name="more" size={18} /></button>
+          <button className={`sales-client-more ${menuOpen ? "active" : ""}`} type="button" aria-label="Действия контакта" onClick={() => setMenuOpen((value) => !value)}><Icon name="more" size={18} /></button>
           {menuOpen && <SalesClientMenu />}
         </div>
       </div>
diff --git a/apps/internal-ui/src/features/sales/client-detail/SalesClientOrdersTab.tsx b/apps/internal-ui/src/features/sales/client-detail/SalesClientOrdersTab.tsx
index af15ff4..ab9bddb 100644
--- a/apps/internal-ui/src/features/sales/client-detail/SalesClientOrdersTab.tsx
+++ b/apps/internal-ui/src/features/sales/client-detail/SalesClientOrdersTab.tsx
@@ -2,7 +2,7 @@ import { EmptyState } from "../../../shared/ui";
 import type { ClientDetailVm } from "./model";
 
 export function SalesClientOrdersTab({ orders }: { orders: ClientDetailVm["orders"] }) {
-  if (orders.length === 0) return <EmptyState title="У клиента ещё нет заказов" />;
+  if (orders.length === 0) return <EmptyState title="У контакта ещё нет заказов" />;
   return (
     <div className="sales-client-table-card">
       <table className="sales-client-detail-table">
diff --git a/apps/internal-ui/src/features/sales/clients/SalesClientRow.tsx b/apps/internal-ui/src/features/sales/clients/SalesClientRow.tsx
index 51515b6..afe6751 100644
--- a/apps/internal-ui/src/features/sales/clients/SalesClientRow.tsx
+++ b/apps/internal-ui/src/features/sales/clients/SalesClientRow.tsx
@@ -25,8 +25,11 @@ export function SalesClientRow({ client, menu, openClient, setMenu }: { client:
         </div>
       </td>
       <td>
-        <div className={`sales-client-contact ${client.anon ? "muted" : ""}`}>{client.email}</div>
-        <small className="sales-client-phone">{client.phone}</small>
+        <span className="sales-client-status" style={{ background: client.statusMeta.bg, color: client.statusMeta.color }}>{client.statusMeta.label}</span>
+      </td>
+      <td>
+        <div className={`sales-client-contact ${client.phone ? "" : "muted"}`}>{client.phone || "—"}</div>
+        <small className="sales-client-phone">{client.username ? `@${client.username}` : ""}</small>
       </td>
       <td>
         <div className="sales-client-tags">
diff --git a/apps/internal-ui/src/features/sales/clients/SalesClientsFilters.tsx b/apps/internal-ui/src/features/sales/clients/SalesClientsFilters.tsx
index a225bf9..4387096 100644
--- a/apps/internal-ui/src/features/sales/clients/SalesClientsFilters.tsx
+++ b/apps/internal-ui/src/features/sales/clients/SalesClientsFilters.tsx
@@ -1,12 +1,12 @@
 import { Icon } from "../../../shared/icons";
 import { SearchInput } from "../../../shared/ui-controls";
-import { channelOptions, productOptions } from "./model";
+import { channelOptions, productOptions, statusMap } from "./model";
 import type { SalesClientsState } from "./useSalesClients";
 
 export function SalesClientsFilters({ clients }: { clients: SalesClientsState }) {
   return (
     <div className="sales-clients-filterbar">
-      <SearchInput className="sales-clients-search" value={clients.query} onChange={clients.setQuery} placeholder="Поиск по имени или email…" />
+      <SearchInput className="sales-clients-search" value={clients.query} onChange={clients.setQuery} placeholder="Поиск по имени, телефону или логину…" />
       {clients.dropdown !== null && <button className="sales-clients-dd-scrim" type="button" aria-label="Закрыть фильтр" onClick={clients.closeDropdown} />}
       <SalesFilterDropdown
         active={clients.productFilter.length > 0 || clients.dropdown === "products"}
@@ -29,7 +29,8 @@ export function SalesClientsFilters({ clients }: { clients: SalesClientsState })
         onToggleOption={(code) => clients.toggleChannel(code)}
       />
       <button className={`sales-clients-chip ${clients.openOnly ? "active" : ""}`} type="button" onClick={clients.toggleOpenOnly}><span />С открытым диалогом</button>
-      <button className={`sales-clients-chip ${clients.buyerOnly ? "active" : ""}`} type="button" onClick={clients.toggleBuyerOnly}><Icon name="check" size={13} />Есть покупка</button>
+      <button className={`sales-clients-chip ${clients.statusFilter === "lead" ? "active" : ""}`} type="button" onClick={() => clients.toggleStatus("lead")}><span style={{ background: statusMap.lead.color }} />Лиды</button>
+      <button className={`sales-clients-chip ${clients.statusFilter === "client" ? "active" : ""}`} type="button" onClick={() => clients.toggleStatus("client")}><span style={{ background: statusMap.client.color }} />Клиенты</button>
       <div className="sales-clients-filter-spacer" />
       <button className="sales-clients-reset" type="button" onClick={clients.reset}>Сбросить</button>
     </div>
diff --git a/apps/internal-ui/src/features/sales/clients/SalesClientsHeader.tsx b/apps/internal-ui/src/features/sales/clients/SalesClientsHeader.tsx
index e577c34..a614dc3 100644
--- a/apps/internal-ui/src/features/sales/clients/SalesClientsHeader.tsx
+++ b/apps/internal-ui/src/features/sales/clients/SalesClientsHeader.tsx
@@ -1,11 +1,11 @@
 import { ActionButton } from "../../../shared/ui-controls";
 
-export function SalesClientsHeader({ shownCount }: { shownCount: number }) {
+export function SalesClientsHeader({ shownCount, totalCount }: { shownCount: number; totalCount: number }) {
   return (
     <div className="sales-clients-header">
       <div>
-        <h1>Клиенты</h1>
-        <p>Контакты отдела продаж · показано <b>{shownCount}</b> из 248</p>
+        <h1>Контакты</h1>
+        <p>Лиды и клиенты отдела продаж · показано <b>{shownCount}</b> из {totalCount}</p>
       </div>
       <div className="sales-clients-header-actions">
         <ActionButton icon="columns">Столбцы</ActionButton>
diff --git a/apps/internal-ui/src/features/sales/clients/SalesClientsPagination.tsx b/apps/internal-ui/src/features/sales/clients/SalesClientsPagination.tsx
index 701970f..4ced827 100644
--- a/apps/internal-ui/src/features/sales/clients/SalesClientsPagination.tsx
+++ b/apps/internal-ui/src/features/sales/clients/SalesClientsPagination.tsx
@@ -1,5 +1,5 @@
 import { TablePagination } from "../../../shared/ui-controls";
 
-export function SalesClientsPagination({ shownCount }: { shownCount: number }) {
-  return <TablePagination className="sales-clients-pagination" shown={shownCount} total={248} pages={[1, 2, 3, "ellipsis", 25]} pageSizeLabel="10 / стр." />;
+export function SalesClientsPagination({ shownCount, totalCount }: { shownCount: number; totalCount: number }) {
+  return <TablePagination className="sales-clients-pagination" shown={shownCount} total={totalCount} pages={[1]} pageSizeLabel={`${Math.max(shownCount, 1)} / стр.`} />;
 }
diff --git a/apps/internal-ui/src/features/sales/clients/SalesClientsTable.tsx b/apps/internal-ui/src/features/sales/clients/SalesClientsTable.tsx
index 092ec62..8fea067 100644
--- a/apps/internal-ui/src/features/sales/clients/SalesClientsTable.tsx
+++ b/apps/internal-ui/src/features/sales/clients/SalesClientsTable.tsx
@@ -4,7 +4,7 @@ import { SalesClientsPagination } from "./SalesClientsPagination";
 import type { ClientSortKey } from "./model";
 import type { SalesClientsState } from "./useSalesClients";
 
-export function SalesClientsTable({ clients, openClient }: { clients: SalesClientsState; openClient: (id: number) => void }) {
+export function SalesClientsTable({ clients, openClient, totalCount }: { clients: SalesClientsState; openClient: (id: number) => void; totalCount: number }) {
   return (
     <>
       {clients.menu && <button className="sales-clients-menu-scrim" type="button" aria-label="Закрыть меню" onClick={() => clients.setMenu(null)} />}
@@ -13,8 +13,9 @@ export function SalesClientsTable({ clients, openClient }: { clients: SalesClien
           <table className="sales-clients-table">
             <thead>
               <tr>
-                <th>КЛИЕНТ</th>
-                <th>КОНТАКТЫ</th>
+                <th>КОНТАКТ</th>
+                <th>СТАТУС</th>
+                <th>ТЕЛЕФОН / ЛОГИН</th>
                 <th>КАНАЛЫ</th>
                 <th>ПРОДУКТЫ</th>
                 <SortableTh label="ПОСЛ. ДИАЛОГ" sortKey="last" clients={clients} />
@@ -30,7 +31,7 @@ export function SalesClientsTable({ clients, openClient }: { clients: SalesClien
           </table>
         </div>
         {clients.rows.length === 0 && <SalesClientsEmpty />}
-        <SalesClientsPagination shownCount={clients.rows.length} />
+        <SalesClientsPagination shownCount={clients.rows.length} totalCount={totalCount} />
       </div>
     </>
   );
@@ -48,7 +49,7 @@ function SalesClientsEmpty() {
   return (
     <div className="sales-clients-empty">
       <div><Icon name="search" size={22} /></div>
-      <strong>Клиенты не найдены</strong>
+      <strong>Контакты не найдены</strong>
       <span>Измените условия фильтра или сбросьте их.</span>
     </div>
   );
diff --git a/apps/internal-ui/src/features/sales/clients/model.ts b/apps/internal-ui/src/features/sales/clients/model.ts
index e9ad7ae..7a82eff 100644
--- a/apps/internal-ui/src/features/sales/clients/model.ts
+++ b/apps/internal-ui/src/features/sales/clients/model.ts
@@ -3,14 +3,17 @@ export type ClientChannelCode = "MAX" | "TG" | "WEB";
 export type ClientSortKey = "last" | "open" | "orders" | "total";
 export type ClientDropdown = "products" | "channels";
 
+export type ClientStatus = "lead" | "client";
+
 export type SalesClient = {
   id: number;
   name: string;
   initials: string;
   avatarBg: string;
   cid: string;
-  email: string;
   phone: string;
+  username: string;
+  status: ClientStatus;
   anon?: boolean;
   channels: ClientChannelCode[];
   products: ClientProductCode[];
@@ -27,10 +30,17 @@ export type SalesClientRowVm = Omit<SalesClient, "channels" | "products"> & {
   openColor: string;
   totalColor: string;
   totalLabel: string;
+  statusMeta: { label: string; color: string; bg: string };
   channels: Array<{ label: string; full: string; color: string; bg: string }>;
   products: Array<{ name: string; color: string; bg: string }>;
 };
 
+// Статус контакта: лид (писал, не покупал) / клиент (есть оплаченный заказ).
+export const statusMap = {
+  lead: { label: "Лид", color: "#d48806", bg: "#fff7e6" },
+  client: { label: "Клиент", color: "#389e0d", bg: "#f6ffed" },
+} satisfies Record<ClientStatus, { label: string; color: string; bg: string }>;
+
 export const channelMap = {
   MAX: { label: "MAX", full: "MAX", color: "#6b5be0", bg: "#f2f0ff" },
   TG: { label: "TG", full: "Telegram", color: "#2f8fd0", bg: "#eaf6fd" },
@@ -60,11 +70,14 @@ const statusDot = {
   closed: "#bfbfbf",
 } satisfies Record<SalesClient["mode"], string>;
 
-// Реальный клиент с бэкенда (conversations/clients.py).
+// Реальный контакт с бэкенда (conversations/clients.py).
 export type ApiClient = {
   id: number;
   cid: string;
   name: string;
+  phone: string;
+  username: string;
+  status: ClientStatus;
   channels: ClientChannelCode[];
   products: ClientProductCode[];
   openDialogs: number;
@@ -106,8 +119,9 @@ export function toSalesClient(api: ApiClient): SalesClient {
     initials: initialsOf(api.name),
     avatarBg: isGuest ? "#8c8c8c" : avatarColor(api.cid),
     cid: api.cid,
-    email: isGuest ? "без контакта" : "—",
-    phone: "идентификация по каналу",
+    phone: api.phone,
+    username: api.username,
+    status: api.status,
     anon: isGuest,
     channels: api.channels,
     products: api.products,
@@ -128,6 +142,7 @@ export function toSalesClientRow(client: SalesClient): SalesClientRowVm {
     lastDot: statusDot[client.mode],
     openColor: client.openDialogs > 0 ? "#d48806" : "#bfbfbf",
     totalColor: client.total > 0 ? "#262626" : "#bfbfbf",
+    statusMeta: statusMap[client.status],
     totalLabel: client.total === 0 ? "—" : `₽${client.total.toLocaleString("ru-RU").replace(/\u00a0/g, " ")}`,
   };
 }
diff --git a/apps/internal-ui/src/features/sales/clients/styles.css b/apps/internal-ui/src/features/sales/clients/styles.css
index 664b14d..66a4374 100644
--- a/apps/internal-ui/src/features/sales/clients/styles.css
+++ b/apps/internal-ui/src/features/sales/clients/styles.css
@@ -348,6 +348,16 @@
   font-size: 11.5px;
 }
 
+/* Статус контакта: Лид / Клиент (цвета — statusMap в model.ts). */
+.sales-client-status {
+  display: inline-block;
+  padding: 3px 10px;
+  border-radius: 12px;
+  font-size: 12px;
+  font-weight: 600;
+  white-space: nowrap;
+}
+
 .sales-client-tags,
 .sales-client-products {
   display: flex;
diff --git a/apps/internal-ui/src/features/sales/clients/useSalesClients.ts b/apps/internal-ui/src/features/sales/clients/useSalesClients.ts
index 1116e2f..82bffa6 100644
--- a/apps/internal-ui/src/features/sales/clients/useSalesClients.ts
+++ b/apps/internal-ui/src/features/sales/clients/useSalesClients.ts
@@ -1,6 +1,6 @@
 import { useMemo, useState } from "react";
 
-import type { ClientChannelCode, ClientDropdown, ClientProductCode, ClientSortKey, SalesClient } from "./model";
+import type { ClientChannelCode, ClientDropdown, ClientProductCode, ClientSortKey, ClientStatus, SalesClient } from "./model";
 import { toSalesClientRow } from "./model";
 
 export type SalesClientsState = ReturnType<typeof useSalesClients>;
@@ -10,7 +10,8 @@ export function useSalesClients(salesClients: SalesClient[]) {
   const [productFilter, setProductFilter] = useState<ClientProductCode[]>([]);
   const [channelFilter, setChannelFilter] = useState<ClientChannelCode[]>([]);
   const [openOnly, setOpenOnly] = useState(false);
-  const [buyerOnly, setBuyerOnly] = useState(false);
+  // Фильтр по статусу контакта: null — все, иначе только лиды/клиенты.
+  const [statusFilter, setStatusFilter] = useState<ClientStatus | null>(null);
   const [sortKey, setSortKey] = useState<ClientSortKey>("last");
   const [sortDir, setSortDir] = useState<"asc" | "desc">("asc");
   const [menu, setMenu] = useState<{ id: string; left: number; top: number } | null>(null);
@@ -19,17 +20,17 @@ export function useSalesClients(salesClients: SalesClient[]) {
   const rows = useMemo(() => {
     const normalizedQuery = query.trim().toLowerCase();
     const filtered = salesClients.filter((client) => {
-      return (!normalizedQuery || client.name.toLowerCase().includes(normalizedQuery) || client.email.toLowerCase().includes(normalizedQuery))
+      return (!normalizedQuery || client.name.toLowerCase().includes(normalizedQuery) || client.phone.includes(normalizedQuery) || client.username.toLowerCase().includes(normalizedQuery))
         && (productFilter.length === 0 || client.products.some((product) => productFilter.includes(product)))
         && (channelFilter.length === 0 || client.channels.some((channel) => channelFilter.includes(channel)))
         && (!openOnly || client.openDialogs > 0)
-        && (!buyerOnly || client.orders > 0);
+        && (statusFilter === null || client.status === statusFilter);
     });
     const key = { last: "last", open: "openDialogs", orders: "orders", total: "total" } satisfies Record<ClientSortKey, keyof typeof salesClients[number]>;
     return [...filtered]
       .sort((left, right) => sortDir === "asc" ? Number(left[key[sortKey]]) - Number(right[key[sortKey]]) : Number(right[key[sortKey]]) - Number(left[key[sortKey]]))
       .map(toSalesClientRow);
-  }, [salesClients, buyerOnly, channelFilter, openOnly, productFilter, query, sortDir, sortKey]);
+  }, [salesClients, statusFilter, channelFilter, openOnly, productFilter, query, sortDir, sortKey]);
 
   function setQuery(value: string) {
     setQueryState(value);
@@ -60,7 +61,7 @@ export function useSalesClients(salesClients: SalesClient[]) {
     setProductFilter([]);
     setChannelFilter([]);
     setOpenOnly(false);
-    setBuyerOnly(false);
+    setStatusFilter(null);
     setMenu(null);
     setDropdown(null);
   }
@@ -71,7 +72,7 @@ export function useSalesClients(salesClients: SalesClient[]) {
     productFilter,
     channelFilter,
     openOnly,
-    buyerOnly,
+    statusFilter,
     dropdown,
     menu,
     setMenu,
@@ -81,7 +82,8 @@ export function useSalesClients(salesClients: SalesClient[]) {
     toggleDropdown,
     closeDropdown: () => setDropdown(null),
     toggleOpenOnly: () => { setOpenOnly((current) => !current); setMenu(null); setDropdown(null); },
-    toggleBuyerOnly: () => { setBuyerOnly((current) => !current); setMenu(null); setDropdown(null); },
+    // Повторный клик по активному статусу снимает фильтр (возврат к «все»).
+    toggleStatus: (status: ClientStatus) => { setStatusFilter((current) => (current === status ? null : status)); setMenu(null); setDropdown(null); },
     sortBy,
     sortArrow: (key: ClientSortKey) => sortKey === key ? (sortDir === "asc" ? "↑" : "↓") : "",
     reset,
diff --git a/apps/internal-ui/src/features/sales/dialogs/context/ClientContext.tsx b/apps/internal-ui/src/features/sales/dialogs/context/ClientContext.tsx
index 1fc460e..527f9f8 100644
--- a/apps/internal-ui/src/features/sales/dialogs/context/ClientContext.tsx
+++ b/apps/internal-ui/src/features/sales/dialogs/context/ClientContext.tsx
@@ -1,4 +1,4 @@
-import { useState } from "react";
+import { useEffect, useState } from "react";
 
 import { channelMeta } from "../../../conversations/data";
 import { FieldRow } from "../../../conversations/FieldRow";
@@ -19,6 +19,13 @@ export function ClientContext({ dialog, detail }: { dialog: ConversationListItem
   const [justRequested, setJustRequested] = useState(false);
   const [requestError, setRequestError] = useState(false);
 
+  // Локальное состояние кнопки принадлежит конкретному диалогу — при переключении сбрасываем.
+  useEffect(() => {
+    setRequesting(false);
+    setJustRequested(false);
+    setRequestError(false);
+  }, [detail?.id]);
+
   if (!dialog) {
     return <div className="sales-client-context"><p className="sales-context-muted">Выберите диалог</p></div>;
   }
diff --git a/apps/internal-ui/src/layout/SalesSidebar.tsx b/apps/internal-ui/src/layout/SalesSidebar.tsx
index e2a9ec6..ac5eb87 100644
--- a/apps/internal-ui/src/layout/SalesSidebar.tsx
+++ b/apps/internal-ui/src/layout/SalesSidebar.tsx
@@ -6,7 +6,7 @@ export function SalesSidebar({ route, user, setRoute, waitingCount = 0 }: { rout
   const nav = [
     { key: "salesOverview" as const, label: "Обзор", icon: "grid" as const },
     { key: "salesDialogs" as const, label: "Диалоги", icon: "message" as const, badge: waitingCount > 0 ? String(waitingCount) : undefined },
-    { key: "salesClients" as const, label: "Клиенты", icon: "team" as const },
+    { key: "salesClients" as const, label: "Контакты", icon: "team" as const },
     { key: "salesOrders" as const, label: "Продажи", icon: "cart" as const },
   ];
   return (
diff --git a/apps/internal-ui/src/layout/Sidebar.tsx b/apps/internal-ui/src/layout/Sidebar.tsx
index e75b137..d1315d8 100644
--- a/apps/internal-ui/src/layout/Sidebar.tsx
+++ b/apps/internal-ui/src/layout/Sidebar.tsx
@@ -9,6 +9,8 @@ export function Sidebar({ route, user, setRoute }: { route: RouteKey; user: Sess
     { key: "departments" as const, label: "Отделы", icon: "building" as const },
     { key: "employees" as const, label: "Сотрудники", icon: "team" as const },
     { key: "products" as const, label: "Продукты", icon: "box" as const },
+    { label: "ИНСТРУМЕНТЫ", group: true },
+    { label: "Доска", icon: "columns" as const, disabled: true },
     { label: "ПЛАТФОРМА", group: true },
     { key: "aiAgents" as const, label: "AI", icon: "robot" as const },
     { key: "integrations" as const, label: "Интеграции", icon: "plug" as const },
diff --git a/apps/internal-ui/src/layout/TopBar.tsx b/apps/internal-ui/src/layout/TopBar.tsx
index b5298ea..a8193b0 100644
--- a/apps/internal-ui/src/layout/TopBar.tsx
+++ b/apps/internal-ui/src/layout/TopBar.tsx
@@ -18,7 +18,7 @@ export function TopBar({ route, user, currentEmployee, currentProduct, currentAg
         {route === "employeeDetail" && <><button type="button" onClick={() => setRoute("employees")}>Сотрудники</button><i>/</i><strong>{currentEmployee?.fullName || currentEmployee?.email || routes[route]}</strong></>}
         {route === "productDetail" && <><button type="button" onClick={() => setRoute("products")}>Продукты</button><i>/</i><strong>{currentProduct?.name || routes[route]}</strong></>}
         {isSalesWorkspace && route !== "salesClientDetail" && route !== "salesOrderDetail" && <><button type="button" onClick={() => setRoute("salesOverview")}>Продажи</button><i>/</i><strong>{routes[route]}</strong></>}
-        {route === "salesClientDetail" && <><button type="button" onClick={() => setRoute("salesOverview")}>Продажи</button><i>/</i><button type="button" onClick={() => setRoute("salesClients")}>Клиенты</button><i>/</i><strong>{routes[route]}</strong></>}
+        {route === "salesClientDetail" && <><button type="button" onClick={() => setRoute("salesOverview")}>Продажи</button><i>/</i><button type="button" onClick={() => setRoute("salesClients")}>Контакты</button><i>/</i><strong>{routes[route]}</strong></>}
         {route === "salesOrderDetail" && <><button type="button" onClick={() => setRoute("salesOverview")}>Продажи</button><i>/</i><button type="button" onClick={() => setRoute("salesOrders")}>Продажи</button><i>/</i><strong className="topbar-mono">{routes[route]}</strong></>}
         {isSupportWorkspace && <><button type="button" onClick={() => setRoute("supportOverview")}>Поддержка</button><i>/</i><strong>{routes[route]}</strong></>}
         {isAi && <><button type="button" onClick={() => setRoute("aiAgents")}>AI</button><i>/</i><strong>{routes[route]}</strong></>}
diff --git a/apps/internal-ui/src/routes.ts b/apps/internal-ui/src/routes.ts
index 4ee7dcb..88418dd 100644
--- a/apps/internal-ui/src/routes.ts
+++ b/apps/internal-ui/src/routes.ts
@@ -8,8 +8,8 @@ export const routes: Record<RouteKey, string> = {
   productDetail: "Продукты",
   products: "Продукты",
   profile: "Профиль",
-  salesClientDetail: "Клиент",
-  salesClients: "Клиенты",
+  salesClientDetail: "Контакт",
+  salesClients: "Контакты",
   salesDialogs: "Диалоги",
   salesOrderDetail: "Заказ",
   salesOrders: "Продажи",