diff --git a/.skaro/tasks/T-018-forma-pered-chatom-v-vidzhete.md b/.skaro/tasks/T-018-forma-pered-chatom-v-vidzhete.md
new file mode 100644
index 0000000..d764fc3
--- /dev/null
+++ b/.skaro/tasks/T-018-forma-pered-chatom-v-vidzhete.md
@@ -0,0 +1,33 @@
+---
+id: T-018
+title: Форма перед чатом в виджете
+milestone: M03
+status: done
+depends_on:
+  - T-016
+  - T-013
+order: 3
+spec: "0020"
+created: 2026-09-29
+branch: skaro/T-018-forma-pered-chatom-v-vidzhete
+---
+
+## Цель
+
+Клиент видит форму вместо согласия, как в кадре M1, и начинает чат только с заполненными обязательными полями (R-6 – R-9, R-11 – R-13).
+
+## Критерии приёмки
+
+- [x] При включённой форме Consent и StartChatFooter заменяются формой: аватар агента, заголовок, карточка полей, текст согласия, «Начать чат»
+- [x] «Начать чат» недоступна без обязательных полей и при невалидных email/телефоне (formatPhone); контролы по типу: переключатель, select, нативный datetime
+- [x] Значения из setFields показаны заполненными с пометкой «с сайта» и редактируемы
+- [x] Форма не показывается повторно при действующей сессии и той же версии согласия; модель не вызывается до «Начать чат»
+- [x] ChatView.tsx разделён: форма — отдельные компоненты, ни один файл не превышает ~300 строк; ключи в web-chat/src/i18n/ru.ts и en.ts
+
+## Заметки
+
+Макет M1. web-chat/src/ChatView.tsx (уже 321 строка), App.tsx.
+
+## Итог
+
+Реализована форма перед чатом по M1: типовые поля, проверка обязательности и формата, предзаполнение из setFields и приоритет правок клиента. Согласие сохраняется вместе с его версией, повторное принятие сохраняет действующую сессию. Коммит 7dc5cf88; сборка и адресные тесты прошли, браузерная проверка выполнена через task-local Playwright на реальном backend, временные настройки подключения полностью восстановлены.
diff --git a/apps/web-chat/src/App.tsx b/apps/web-chat/src/App.tsx
index 3605801..ffc4baa 100644
--- a/apps/web-chat/src/App.tsx
+++ b/apps/web-chat/src/App.tsx
@@ -8,6 +8,7 @@ import { resolveWidgetAppearance } from "./widgetAppearance";
 import { WidgetStyles } from "./WidgetStyles";
 import { widgetClasses as classes } from "./widgetClasses";
 import { t } from "./i18n";
+import { PreChatForm } from "./PreChatForm";
 
 function closePanel() {
   window.parent.postMessage({ type: "chatballs-chat-close" }, "*");
@@ -19,12 +20,14 @@ function requestExpanded(expanded: boolean) {
 }
 
 export function App() {
-  const { config, accepted, messages, pending, awaiting, thinking, call, input, setInput, starting, recorder, bodyRef, token, lastContactRequestId, showPhoneForm, unavailable, accept, send, submitContact, acceptCallInvite, declineCallInvite, attachment, attachmentError, setAttachment, setAttachmentError } = useChatSession();
+  const { config, accepted, siteValues, messages, pending, awaiting, thinking, call, input, setInput, starting, recorder, bodyRef, token, lastContactRequestId, showPhoneForm, unavailable, accept, send, submitContact, acceptCallInvite, declineCallInvite, attachment, attachmentError, setAttachment, setAttachmentError } = useChatSession();
   const [expanded, setExpanded] = useState(false);
   const fullscreen = usePanelFullscreen();
   const { accent, headerIcon, customCss } = resolveWidgetAppearance(config);
   const title = config?.title || t("chat.chat");
 
+  const showPreChat = Boolean(config?.available && config.preChat?.enabled && !accepted);
+
   function toggleExpanded() {
     setExpanded((previous) => {
       requestExpanded(!previous);
@@ -36,9 +39,9 @@ export function App() {
     <div className={classes.root} style={{ "--cb-accent": accent } as React.CSSProperties}>
       <WidgetStyles customCss={customCss} />
       <ChatHeader icon={headerIcon} accent={accent} title={title} expanded={expanded} canExpand={!fullscreen} onToggleExpand={toggleExpanded} onClose={closePanel} />
-      <ChatBody bodyRef={bodyRef} config={config} unavailable={unavailable} accepted={accepted} accent={accent} title={title} messages={messages} pending={pending} awaiting={awaiting || thinking} lastContactRequestId={lastContactRequestId} showPhoneForm={showPhoneForm} onSubmitContact={submitContact} audioUrlFor={token ? (id) => voiceAudioUrl(token, id) : undefined} attachmentUrlFor={token ? (id, inline) => attachmentUrl(token, id, inline) : undefined} />
+      {showPreChat && config ? <PreChatForm config={config} accent={accent} title={title} siteValues={siteValues} starting={starting} onAccept={accept} /> : <ChatBody bodyRef={bodyRef} config={config} unavailable={unavailable} accepted={accepted} accent={accent} title={title} messages={messages} pending={pending} awaiting={awaiting || thinking} lastContactRequestId={lastContactRequestId} showPhoneForm={showPhoneForm} onSubmitContact={submitContact} audioUrlFor={token ? (id) => voiceAudioUrl(token, id) : undefined} attachmentUrlFor={token ? (id, inline) => attachmentUrl(token, id, inline) : undefined} />}
       {config?.available && accepted && call && (call.status === "REQUESTED" || call.status === "RINGING") && <CallInviteBanner call={call} accent={accent} onAccept={() => void acceptCallInvite()} onDecline={() => void declineCallInvite()} />}
-      {config?.available && !accepted && <StartChatFooter accent={accent} starting={starting} onAccept={() => void accept()} />}
+      {config?.available && !accepted && !showPreChat && <StartChatFooter accent={accent} starting={starting} onAccept={() => void accept()} />}
       {config?.available && accepted && <ChatComposer accent={accent} input={input} onInput={setInput} onSend={() => void send()} voice={config.features?.voiceMessages === false ? undefined : recorder} attachment={{ file: attachment, errorText: attachmentError, pick: (file) => { if (!file) return; if (file.size > MAX_FILE_BYTES) { setAttachmentError(t("chat.file_too_big")); return; } setAttachmentError(""); setAttachment(file); }, clear: () => setAttachment(null) }} />}
       {config?.available && <BrandFooter accent={accent} />}
     </div>
diff --git a/apps/web-chat/src/PhoneForm.tsx b/apps/web-chat/src/PhoneForm.tsx
index 4d6e466..9ccb676 100644
--- a/apps/web-chat/src/PhoneForm.tsx
+++ b/apps/web-chat/src/PhoneForm.tsx
@@ -1,20 +1,7 @@
 import { useState } from "react";
 import { t } from "./i18n";
 import { widgetClasses as classes } from "./widgetClasses";
-function formatPhone(raw: string): string {
-  let digits = raw.replace(/\D/g, "");
-  if (!digits) return "";
-  if (digits.startsWith("8")) digits = "7" + digits.slice(1);
-  if (!digits.startsWith("7")) digits = "7" + digits;
-  digits = digits.slice(0, 11);
-  let out = "+7";
-  if (digits.length > 1) out += ` (${digits.slice(1, 4)}`;
-  if (digits.length >= 4) out += ")";
-  if (digits.length > 4) out += ` ${digits.slice(4, 7)}`;
-  if (digits.length > 7) out += `-${digits.slice(7, 9)}`;
-  if (digits.length > 9) out += `-${digits.slice(9, 11)}`;
-  return out;
-}
+import { formatPhone } from "./phoneFormat";
 
 export function PhoneForm({ accent, onSubmit }: { accent: string; onSubmit: (phone: string) => Promise<boolean> }) {
   const [phone, setPhone] = useState("");
diff --git a/apps/web-chat/src/PreChatField.tsx b/apps/web-chat/src/PreChatField.tsx
new file mode 100644
index 0000000..e10c7ea
--- /dev/null
+++ b/apps/web-chat/src/PreChatField.tsx
@@ -0,0 +1,36 @@
+import { Switch } from "antd";
+import type { PreChatField as Field } from "./preChatModel";
+import { formatPhone } from "./phoneFormat";
+import { t } from "./i18n";
+import { widgetClasses as classes } from "./widgetClasses";
+
+export function PreChatField({ field, value, fromSite, onChange }: {
+  field: Field;
+  value: string | boolean;
+  fromSite: boolean;
+  onChange: (value: string | boolean) => void;
+}) {
+  const id = `pre-chat-${field.key}`;
+  return (
+    <div>
+      <label htmlFor={id} className={classes.preChatLabel}>
+        {field.label}
+        {field.required && <span className={classes.preChatRequired} aria-hidden="true">*</span>}
+        {fromSite && <small className={classes.preChatSource}>{t("pre_chat.from_site")}</small>}
+      </label>
+      {field.type === "boolean"
+        ? <Switch id={id} checked={value === true} onChange={onChange} aria-label={field.label} aria-required={field.required} />
+        : field.type === "enum"
+          ? <select id={id} className={classes.preChatInput} data-from-site={fromSite} value={String(value)} required={field.required} onChange={(event) => onChange(event.target.value)}>
+              <option value="" />
+              {field.options?.map((option) => <option key={option.value} value={option.value}>{option.label}</option>)}
+            </select>
+          : <input id={id} className={classes.preChatInput} data-from-site={fromSite}
+              type={field.type === "datetime" ? "datetime-local" : field.type === "email" ? "email" : field.type === "phone" ? "tel" : "text"}
+              inputMode={field.type === "phone" ? "tel" : field.type === "number" ? "decimal" : undefined}
+              value={String(value)} required={field.required} maxLength={500}
+              placeholder={field.type === "phone" ? t("pre_chat.phone_placeholder") : undefined}
+              onChange={(event) => onChange(field.type === "phone" ? formatPhone(event.target.value) : event.target.value)} />}
+    </div>
+  );
+}
diff --git a/apps/web-chat/src/PreChatForm.tsx b/apps/web-chat/src/PreChatForm.tsx
new file mode 100644
index 0000000..24406ae
--- /dev/null
+++ b/apps/web-chat/src/PreChatForm.tsx
@@ -0,0 +1,54 @@
+import { useState } from "react";
+import { ConfigProvider } from "antd";
+import type { SiteFields, WebConfig } from "./api";
+import { BotAvatar } from "./BotIcon";
+import { PreChatField } from "./PreChatField";
+import { formPayload, inputValue, preChatFields, validField } from "./preChatModel";
+import { t } from "./i18n";
+import { widgetClasses as classes } from "./widgetClasses";
+
+export function PreChatForm({ config, accent, title, siteValues, starting, onAccept }: {
+  config: WebConfig;
+  accent: string;
+  title: string;
+  siteValues: SiteFields;
+  starting: boolean;
+  onAccept: (fields: SiteFields) => Promise<void>;
+}) {
+  const fields = preChatFields(config);
+  const [edits, setEdits] = useState<Record<string, string | boolean>>({});
+  const values = Object.fromEntries(fields.map((field) => [field.key,
+    Object.hasOwn(edits, field.key) ? edits[field.key] : inputValue(field, siteValues[field.key]),
+  ]));
+  const valid = fields.every((field) => validField(field, values[field.key]));
+
+  return (
+    <ConfigProvider theme={{ token: { colorPrimary: accent } }}>
+      <form className={classes.preChat} noValidate onSubmit={(event) => {
+        event.preventDefault();
+        if (valid && !starting) void onAccept(formPayload(fields, values));
+      }}>
+        <div className={classes.body}>
+          <div className={classes.preChatIntro}>
+            <BotAvatar size={56} accent={accent} />
+            <h3>{title}</h3>
+            {config.preChat?.title && <p>{config.preChat.title}</p>}
+          </div>
+          <div className={classes.preChatCard}>
+            {fields.map((field) => <PreChatField key={field.key} field={field} value={values[field.key]}
+              fromSite={Object.hasOwn(siteValues, field.key) && siteValues[field.key] != null && siteValues[field.key] !== ""}
+              onChange={(value) => setEdits((previous) => ({ ...previous, [field.key]: value }))} />)}
+          </div>
+          <div className={classes.preChatConsent}>
+            {config.consent?.text} · {t("pre_chat.consent_revision", { version: config.consent?.version ?? "" })}
+          </div>
+        </div>
+        <div className={classes.startFooter}>
+          <button type="submit" className={classes.startButton} disabled={!valid || starting}>
+            {starting ? t("chat.starting") : t("pre_chat.start")}
+          </button>
+        </div>
+      </form>
+    </ConfigProvider>
+  );
+}
diff --git a/apps/web-chat/src/WidgetStyles.tsx b/apps/web-chat/src/WidgetStyles.tsx
index aa03dbd..9657630 100644
--- a/apps/web-chat/src/WidgetStyles.tsx
+++ b/apps/web-chat/src/WidgetStyles.tsx
@@ -1,6 +1,7 @@
 import baseCss from "./widget.css?raw";
+import preChatCss from "./preChat.css?raw";
 
 /** Both sheets belong to the chat document, never the embedding page. */
 export function WidgetStyles({ customCss }: { customCss: string }) {
-  return <><style data-cb-styles="base">{baseCss}</style><style data-cb-styles="custom">{customCss}</style></>;
+  return <><style data-cb-styles="base">{baseCss + preChatCss}</style><style data-cb-styles="custom">{customCss}</style></>;
 }
diff --git a/apps/web-chat/src/api.ts b/apps/web-chat/src/api.ts
index 4d3f7c0..5e0c8a1 100644
--- a/apps/web-chat/src/api.ts
+++ b/apps/web-chat/src/api.ts
@@ -1,4 +1,5 @@
 import type { WidgetAppearance } from "./widgetAppearance";
+import type { FieldSchema, PreChatConfig } from "./preChatModel";
 
 import { t } from "./i18n";
 
@@ -21,6 +22,8 @@ export type WebConfig = {
   consent?: { text: string; version: string };
   quickReplies?: string[];
   fallback?: { label: string; url: string }[];
+  fields?: FieldSchema[];
+  preChat?: PreChatConfig;
 };
 
 // kind: "" — текст, "contact_request" — виджет рисует форму телефона,
@@ -69,11 +72,11 @@ export async function getConfig(entry: WidgetEntry, hostOrigin: string): Promise
 
 export type SiteFields = Record<string, string | number | boolean | null>;
 
-export async function startSession(entry: WidgetEntry, hostOrigin: string, fields: SiteFields = {}): Promise<string | null> {
+export async function startSession(entry: WidgetEntry, hostOrigin: string, fields: SiteFields = {}, preChatFields?: SiteFields, consentVersion?: string): Promise<string | null> {
   const r = await fetch(`${API}/session/`, {
     method: "POST",
     headers: { "Content-Type": "application/json" },
-    body: JSON.stringify({ ...entry, hostOrigin, fields }),
+    body: JSON.stringify({ ...entry, hostOrigin, fields, preChatFields, consentVersion }),
   });
   if (!r.ok) return null;
   return (await r.json()).token as string;
diff --git a/apps/web-chat/src/i18n/en.ts b/apps/web-chat/src/i18n/en.ts
index c0cb3b6..f15b627 100644
--- a/apps/web-chat/src/i18n/en.ts
+++ b/apps/web-chat/src/i18n/en.ts
@@ -5,6 +5,13 @@ import type { Message } from "@chatballs/shared";
 import type { ChatMessageKey } from "./ru";
 
 export const en: Record<ChatMessageKey, Message> = {
+  "pre_chat.name": "Name",
+  "pre_chat.email": "Email",
+  "pre_chat.phone": "Phone",
+  "pre_chat.phone_placeholder": "+7 (___) ___-__-__",
+  "pre_chat.from_site": "from website",
+  "pre_chat.start": "Start chat",
+  "pre_chat.consent_revision": "revision {version}",
   "chat.accept_and_start": "Accept and start the chat",
   "chat.attach_file": "Attach a file",
   "chat.cancel_recording": "Cancel the recording",
diff --git a/apps/web-chat/src/i18n/ru.ts b/apps/web-chat/src/i18n/ru.ts
index d6c207f..27fb2a3 100644
--- a/apps/web-chat/src/i18n/ru.ts
+++ b/apps/web-chat/src/i18n/ru.ts
@@ -6,6 +6,13 @@
 import type { Message } from "@chatballs/shared";
 
 export const ru = {
+  "pre_chat.name": "Имя",
+  "pre_chat.email": "Email",
+  "pre_chat.phone": "Телефон",
+  "pre_chat.phone_placeholder": "+7 (___) ___-__-__",
+  "pre_chat.from_site": "с сайта",
+  "pre_chat.start": "Начать чат",
+  "pre_chat.consent_revision": "редакция {version}",
   "chat.accept_and_start": "Принять и начать чат",
   "chat.attach_file": "Прикрепить файл",
   "chat.cancel_recording": "Отменить запись",
diff --git a/apps/web-chat/src/phoneFormat.ts b/apps/web-chat/src/phoneFormat.ts
new file mode 100644
index 0000000..723458f
--- /dev/null
+++ b/apps/web-chat/src/phoneFormat.ts
@@ -0,0 +1,18 @@
+export function formatPhone(raw: string): string {
+  let digits = raw.replace(/\D/g, "");
+  if (!digits) return "";
+  if (digits.startsWith("8")) digits = "7" + digits.slice(1);
+  if (!digits.startsWith("7")) digits = "7" + digits;
+  digits = digits.slice(0, 11);
+  let out = "+7";
+  if (digits.length > 1) out += ` (${digits.slice(1, 4)}`;
+  if (digits.length >= 4) out += ")";
+  if (digits.length > 4) out += ` ${digits.slice(4, 7)}`;
+  if (digits.length > 7) out += `-${digits.slice(7, 9)}`;
+  if (digits.length > 9) out += `-${digits.slice(9, 11)}`;
+  return out;
+}
+
+export function validPhone(raw: string): boolean {
+  return /^7\d{10}$/.test(raw.replace(/\D/g, ""));
+}
diff --git a/apps/web-chat/src/preChat.css b/apps/web-chat/src/preChat.css
new file mode 100644
index 0000000..d75f8c1
--- /dev/null
+++ b/apps/web-chat/src/preChat.css
@@ -0,0 +1,39 @@
+:where(.cb-widget) {
+  --cb-text: #1f1f1f;
+  --cb-field-text: #262626;
+  --cb-label: #434343;
+  --cb-secondary: #595959;
+  --cb-muted: #8c8c8c;
+  --cb-required: #cf1322;
+  --cb-surface: #fff;
+  --cb-site-surface: #fafafa;
+  --cb-card-border: #f0f0f0;
+  --cb-field-border: #d9d9d9;
+}
+:where(.cb-pre-chat) { display: flex; flex: 1; flex-direction: column; min-height: 0; }
+:where(.cb-pre-chat-intro) {
+  display: flex; flex-direction: column; align-items: center; text-align: center; padding: 6px 12px 4px;
+}
+:where(.cb-pre-chat-intro > span) { margin-bottom: 12px; }
+:where(.cb-pre-chat-intro h3) { margin: 0; font-size: 17px; font-weight: 700; color: var(--cb-text); }
+:where(.cb-pre-chat-intro p) {
+  margin: 8px 0 0; font-size: 14.5px; line-height: 21px; color: var(--cb-secondary); max-width: 300px;
+}
+:where(.cb-pre-chat-card) {
+  margin-top: 16px; background: var(--cb-surface); border: 1px solid var(--cb-card-border);
+  border-radius: 12px; padding: 14px; display: flex; flex-direction: column; gap: 11px;
+}
+:where(.cb-pre-chat-label) {
+  display: flex; align-items: center; gap: 6px; margin-bottom: 5px;
+  font-size: 12.5px; font-weight: 600; color: var(--cb-label);
+}
+:where(.cb-pre-chat-required) { color: var(--cb-required); }
+:where(.cb-pre-chat-source) { margin-left: auto; font-size: 11px; font-weight: 500; color: var(--cb-muted); }
+:where(.cb-pre-chat-input) {
+  width: 100%; box-sizing: border-box; height: 40px; border-radius: 8px;
+  border: 1px solid var(--cb-field-border); padding: 0 11px; outline: none;
+  font-size: 14px; font-family: inherit; color: var(--cb-field-text); background: var(--cb-surface);
+}
+:where(.cb-pre-chat-input[data-from-site="true"]) { background: var(--cb-site-surface); }
+:where(.cb-pre-chat-consent) { margin-top: 12px; padding: 0 4px; font-size: 12px; color: var(--cb-secondary); line-height: 1.5; }
+:where(.cb-pre-chat .cb-start-button:disabled) { cursor: default; }
diff --git a/apps/web-chat/src/preChatModel.test.ts b/apps/web-chat/src/preChatModel.test.ts
new file mode 100644
index 0000000..26a5045
--- /dev/null
+++ b/apps/web-chat/src/preChatModel.test.ts
@@ -0,0 +1,68 @@
+import { describe, expect, it } from "vitest";
+import { formPayload, inputValue, preChatFields, validField, type PreChatField } from "./preChatModel";
+import { formatPhone } from "./phoneFormat";
+import { consentMatches } from "./useWidgetConsent";
+import { createElement } from "react";
+import { renderToStaticMarkup } from "react-dom/server";
+import { PreChatField as FieldControl } from "./PreChatField";
+
+function field(type: PreChatField["type"], required = true): PreChatField {
+  return { key: "value", label: "Value", type, required };
+}
+
+describe("pre-chat validation and session consent", () => {
+  it("renders a switch, enum choices and a native date/time control", () => {
+    const render = (definition: PreChatField, value: string | boolean) => renderToStaticMarkup(createElement(FieldControl, {
+      field: definition, value, fromSite: false, onChange: () => {},
+    }));
+    expect(render(field("boolean"), false)).toContain('role="switch"');
+    const select = render({ ...field("enum"), options: [{ value: "new", label: "New" }] }, "new");
+    expect(select).toContain("<select");
+    expect(select).toContain('value="new" selected=""');
+    expect(render(field("datetime"), "2026-10-01T12:30")).toContain('type="datetime-local"');
+  });
+  it("uses configured order, required flags and custom schema labels", () => {
+    expect(preChatFields({ available: true, fields: [{ key: "order", label: "Order", type: "number" }],
+      preChat: { enabled: true, title: "", fields: [{ key: "order", required: false }, { key: "email", required: true }] },
+    }).map(({ key, label, type, required }) => ({ key, label, type, required }))).toEqual([
+      { key: "order", label: "Order", type: "number", required: false },
+      { key: "email", label: "Email", type: "email", required: true },
+    ]);
+  });
+
+  it("blocks missing required values and invalid optional email and phone", () => {
+    expect(validField(field("string"), "  ")).toBe(false);
+    expect(validField(field("email", false), "")).toBe(true);
+    expect(validField(field("email", false), "client@")).toBe(false);
+    expect(validField(field("email", false), "client..name@example.test")).toBe(false);
+    expect(validField(field("email", false), "client@-example.test")).toBe(false);
+    expect(validField(field("email"), "client@example.test")).toBe(true);
+    expect(validField(field("phone", false), formatPhone("8999"))).toBe(false);
+    expect(validField(field("phone"), formatPhone("89991234567"))).toBe(true);
+    expect(inputValue(field("phone"), "89991234567")).toBe("+7 (999) 123-45-67");
+  });
+
+  it("treats false and zero as values, checks enum membership and typed values", () => {
+    expect(validField(field("boolean"), false)).toBe(true);
+    expect(validField(field("boolean"), "")).toBe(false);
+    expect(validField(field("number"), "0")).toBe(true);
+    expect(validField(field("number"), "abc")).toBe(false);
+    expect(validField({ ...field("enum"), options: [{ value: "new", label: "New" }] }, "old")).toBe(false);
+    expect(validField(field("datetime"), "not-a-date")).toBe(false);
+    expect(validField(field("datetime"), "2026-10-01T12:30")).toBe(true);
+    expect(validField(field("url"), "javascript:alert(1)")).toBe(false);
+  });
+
+  it("sends typed values and explicit clears overriding site values", () => {
+    const fields = [field("string", false), { ...field("boolean"), key: "flag" }, { ...field("number"), key: "count" }];
+    expect(formPayload(fields, { value: "  ", flag: false, count: "0" })).toEqual({ value: null, flag: false, count: 0 });
+  });
+
+  it("requires both a session and consent to the current version", () => {
+    expect(consentMatches("session", "v3", "v3")).toBe(true);
+    expect(consentMatches("session", "v2", "v3")).toBe(false);
+    expect(consentMatches("session", null, "v3")).toBe(false);
+    expect(consentMatches(null, "v3", "v3")).toBe(false);
+    expect(consentMatches("session", "v3", undefined)).toBe(false);
+  });
+});
diff --git a/apps/web-chat/src/preChatModel.ts b/apps/web-chat/src/preChatModel.ts
new file mode 100644
index 0000000..9f2ced8
--- /dev/null
+++ b/apps/web-chat/src/preChatModel.ts
@@ -0,0 +1,72 @@
+import type { SiteFields, WebConfig } from "./api";
+import { t } from "./i18n";
+import { formatPhone, validPhone } from "./phoneFormat";
+
+export type FieldType = "string" | "number" | "boolean" | "datetime" | "enum" | "email" | "phone" | "url";
+export type FieldSchema = { key: string; label: string; type: FieldType; options?: { value: string; label: string }[] };
+export type PreChatConfig = { enabled: boolean; title: string; fields: { key: string; required: boolean }[] };
+export type PreChatField = FieldSchema & { required: boolean };
+
+function validEmail(text: string): boolean {
+  const parts = text.split("@");
+  if (parts.length !== 2) return false;
+  const [local, domain] = parts;
+  if (!local || local.startsWith(".") || local.endsWith(".") || local.includes("..")) return false;
+  return /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+$/.test(local)
+    && domain.includes(".")
+    && domain.split(".").every((part) => /^[a-zA-Z0-9](?:[a-zA-Z0-9-]*[a-zA-Z0-9])?$/.test(part));
+}
+
+export function preChatFields(config: WebConfig): PreChatField[] {
+  const schema: FieldSchema[] = [
+    { key: "name", label: t("pre_chat.name"), type: "string" },
+    { key: "email", label: t("pre_chat.email"), type: "email" },
+    { key: "phone", label: t("pre_chat.phone"), type: "phone" },
+    ...(config.fields ?? []),
+  ];
+  return (config.preChat?.fields ?? []).flatMap((selected) => {
+    const field = schema.find((item) => item.key === selected.key);
+    return field ? [{ ...field, required: selected.required }] : [];
+  });
+}
+
+export function inputValue(field: PreChatField, value: SiteFields[string] | undefined): string | boolean {
+  if (field.type === "boolean") return typeof value === "boolean" ? value : "";
+  if (value == null) return "";
+  const text = String(value);
+  if (field.type === "phone") return formatPhone(text);
+  if (field.type === "datetime" && text && !Number.isNaN(Date.parse(text))) {
+    const date = new Date(text);
+    const local = new Date(date.getTime() - date.getTimezoneOffset() * 60_000);
+    return local.toISOString().slice(0, 16);
+  }
+  return text;
+}
+
+export function validField(field: PreChatField, value: string | boolean): boolean {
+  if (typeof value === "boolean") return field.type === "boolean";
+  const text = value.trim();
+  if (!text) return !field.required;
+  if (text.length > 500) return false;
+  switch (field.type) {
+    case "email": return validEmail(text);
+    case "phone": return validPhone(text);
+    case "boolean": return false;
+    case "enum": return Boolean(field.options?.some((option) => option.value === text));
+    case "datetime": return !Number.isNaN(Date.parse(text));
+    case "number": return Number.isFinite(Number(text));
+    case "url": {
+      try { return ["http:", "https:"].includes(new URL(text).protocol); } catch { return false; }
+    }
+    default: return true;
+  }
+}
+
+export function formPayload(fields: PreChatField[], values: Record<string, string | boolean>): SiteFields {
+  return Object.fromEntries(fields.map((field) => {
+    const value = values[field.key];
+    if (typeof value === "boolean") return [field.key, value];
+    const text = (value ?? "").trim();
+    return [field.key, !text ? null : field.type === "number" ? Number(text) : text];
+  }));
+}
diff --git a/apps/web-chat/src/siteFields.test.ts b/apps/web-chat/src/siteFields.test.ts
index 7a72986..f88895d 100644
--- a/apps/web-chat/src/siteFields.test.ts
+++ b/apps/web-chat/src/siteFields.test.ts
@@ -38,6 +38,21 @@ describe("site fields delivery", () => {
     expect(calls[0]).toMatchObject({ token: "session", fields: { status: "delivered" } });
   });
 
+  it("publishes site values before a session without sending them", async () => {
+    const { sender, calls } = setup();
+    const initial = sender.getSnapshot();
+    let updates = 0;
+    const unsubscribe = sender.subscribe(() => { updates += 1; });
+    sender.merge({ name: "Иван", confirmed: false });
+    sender.merge({ name: "Иван" });
+    expect(sender.getSnapshot()).toEqual({ name: "Иван", confirmed: false });
+    expect(initial).toEqual({});
+    expect(updates).toBe(1);
+    await vi.advanceTimersByTimeAsync(1000);
+    expect(calls).toEqual([]);
+    unsubscribe();
+  });
+
   it("coalesces updates and sends at most once every 500 ms without overlapping", async () => {
     let finish!: (ok: boolean) => void;
     const { sender, calls } = setup(() => new Promise<boolean>((done) => { finish = done; }));
diff --git a/apps/web-chat/src/siteFields.ts b/apps/web-chat/src/siteFields.ts
index 3250de9..b875e50 100644
--- a/apps/web-chat/src/siteFields.ts
+++ b/apps/web-chat/src/siteFields.ts
@@ -5,6 +5,12 @@ const INTERVAL_MS = 500;
 /** Поля живут в памяти; запросы сериализованы, включая старт сессии. */
 export class SiteFieldsSender {
   private values: SiteFields = {};
+  private listeners = new Set<() => void>();
+  getSnapshot = () => this.values;
+  subscribe = (listener: () => void) => {
+    this.listeners.add(listener);
+    return () => { this.listeners.delete(listener); };
+  };
   private pending: SiteFields = {};
   private token: string | null = null;
   private timer: ReturnType<typeof setTimeout> | undefined;
@@ -27,13 +33,20 @@ export class SiteFieldsSender {
 
   merge(fields: unknown) {
     if (!fields || typeof fields !== "object" || Array.isArray(fields)) return;
+    const next = { ...this.values };
+    let changed = false;
     for (const [key, value] of Object.entries(fields)) {
       if (!/^[a-z][a-z0-9_]{0,39}$/.test(key)) continue;
       if (value !== null && typeof value !== "string" && typeof value !== "boolean"
         && (typeof value !== "number" || !Number.isFinite(value))) continue;
       if (Object.hasOwn(this.values, key) && this.values[key] === value) continue;
-      this.values[key] = value;
+      next[key] = value;
       this.pending[key] = value;
+      changed = true;
+    }
+    if (changed) {
+      this.values = next;
+      this.listeners.forEach((listener) => listener());
     }
     this.schedule();
   }
diff --git a/apps/web-chat/src/useChatSession.ts b/apps/web-chat/src/useChatSession.ts
index a63aa1d..6f6b893 100644
--- a/apps/web-chat/src/useChatSession.ts
+++ b/apps/web-chat/src/useChatSession.ts
@@ -9,14 +9,13 @@ import {
   sendMessage,
   sendFile,
   sendVoice,
-  startSession,
   type CallInfo,
   type Poll,
   type WebConfig,
   type WebMessage,
 } from "./api";
 import { useScrollToLatest } from "./useScrollToLatest";
-import { useSiteFields } from "./useSiteFields";
+import { useWidgetConsent } from "./useWidgetConsent";
 import { useChatPolling } from "./useChatPolling";
 import { useVoiceRecorder } from "./useVoiceRecorder";
 import { useWidgetActivity } from "./widgetActivity";
@@ -31,9 +30,7 @@ const TOKEN_KEY = `chatballs-chat-token:${WIDGET_KEY || `channel:${LEGACY_CHANNE
 
 export function useChatSession() {
   const [config, setConfig] = useState<WebConfig | null>(null);
-  const [token, setToken] = useState<string | null>(() => localStorage.getItem(TOKEN_KEY));
-  const [accepted, setAccepted] = useState<boolean>(() => Boolean(localStorage.getItem(TOKEN_KEY)));
-  const siteFields = useSiteFields(token, HOST_ORIGIN);
+  const { token, accepted, starting, accept, forgetConsent, siteValues } = useWidgetConsent(config, ENTRY, HOST_ORIGIN, TOKEN_KEY);
   const [messages, setMessages] = useState<WebMessage[]>([]);
   const [pending, setPending] = useState<string[]>([]);
   const [state, setState] = useState<"ai" | "operator" | "waiting">("ai");
@@ -42,7 +39,6 @@ export function useChatSession() {
   // висит «печатает».
   const [thinking, setThinking] = useState(false);
   const [input, setInput] = useState("");
-  const [starting, setStarting] = useState(false);
   const [contactSent, setContactSent] = useState(false);
   const [attachment, setAttachment] = useState<File | null>(null);
   const [attachmentError, setAttachmentError] = useState("");
@@ -102,11 +98,9 @@ export function useChatSession() {
   }, [scrollToLatest, messages, pending, awaiting]);
 
   function forgetSession() {
-    localStorage.removeItem(TOKEN_KEY);
+    forgetConsent();
     lastId.current = 0;
     pollingReady.current = false;
-    setToken(null);
-    setAccepted(false);
     setMessages([]);
     setPending([]);
     setAwaiting(false);
@@ -115,17 +109,6 @@ export function useChatSession() {
     setContactSent(false);
   }
 
-  async function accept() {
-    if (starting) return;
-    setStarting(true);
-    const nextToken = await siteFields.start((fields) => startSession(ENTRY, HOST_ORIGIN, fields));
-    setStarting(false);
-    if (!nextToken) return;
-    localStorage.setItem(TOKEN_KEY, nextToken);
-    setToken(nextToken);
-    setAccepted(true);
-  }
-
   async function send() {
     const text = input.trim();
     if ((!text && !attachment) || !token || awaiting) return;
@@ -175,5 +158,5 @@ export function useChatSession() {
   const showPhoneForm = lastContactRequestId > 0 && !(contactSent || messages.some((message) => message.kind === "contact"));
   const unavailable = config !== null && !config.available;
 
-  return { config, accepted, messages, pending, awaiting, thinking, call, input, setInput, starting, recorder, bodyRef, token, lastContactRequestId, showPhoneForm, unavailable, accept, send, submitContact, acceptCallInvite, declineCallInvite, attachment, attachmentError, setAttachment, setAttachmentError };
+  return { config, accepted, siteValues, messages, pending, awaiting, thinking, call, input, setInput, starting, recorder, bodyRef, token, lastContactRequestId, showPhoneForm, unavailable, accept, send, submitContact, acceptCallInvite, declineCallInvite, attachment, attachmentError, setAttachment, setAttachmentError };
 }
diff --git a/apps/web-chat/src/useSiteFields.ts b/apps/web-chat/src/useSiteFields.ts
index 1d7b3be..4c66890 100644
--- a/apps/web-chat/src/useSiteFields.ts
+++ b/apps/web-chat/src/useSiteFields.ts
@@ -1,9 +1,10 @@
-import { useEffect, useState } from "react";
+import { useEffect, useState, useSyncExternalStore } from "react";
 import { sendSiteFields } from "./api";
 import { SiteFieldsSender } from "./siteFields";
 
 export function useSiteFields(token: string | null, hostOrigin: string) {
   const [sender] = useState(() => new SiteFieldsSender(sendSiteFields));
+  const values = useSyncExternalStore(sender.subscribe, sender.getSnapshot);
   useEffect(() => { sender.setToken(token); }, [sender, token]);
   useEffect(() => {
     function receive(event: MessageEvent) {
@@ -19,5 +20,5 @@ export function useSiteFields(token: string | null, hostOrigin: string) {
       sender.pause();
     };
   }, [sender, hostOrigin]);
-  return sender;
+  return { values, start: sender.start.bind(sender) };
 }
diff --git a/apps/web-chat/src/useWidgetConsent.ts b/apps/web-chat/src/useWidgetConsent.ts
new file mode 100644
index 0000000..eb2e761
--- /dev/null
+++ b/apps/web-chat/src/useWidgetConsent.ts
@@ -0,0 +1,49 @@
+import { useState } from "react";
+import { poll, sendSiteFields, SessionExpired, startSession, type SiteFields, type WebConfig, type WidgetEntry } from "./api";
+import { useSiteFields } from "./useSiteFields";
+
+export function consentMatches(token: string | null, saved: string | null, current: string | undefined): boolean {
+  return Boolean(token && current && saved === current);
+}
+
+export function useWidgetConsent(config: WebConfig | null, entry: WidgetEntry, hostOrigin: string, tokenKey: string) {
+  const versionKey = `${tokenKey}:consent-version`;
+  const [token, setToken] = useState<string | null>(() => localStorage.getItem(tokenKey));
+  const [version, setVersion] = useState<string | null>(() => localStorage.getItem(versionKey));
+  const [starting, setStarting] = useState(false);
+  const accepted = consentMatches(token, version, config?.consent?.version);
+  const siteFields = useSiteFields(accepted ? token : null, hostOrigin);
+
+  function forgetConsent() {
+    localStorage.removeItem(tokenKey);
+    localStorage.removeItem(versionKey);
+    setToken(null);
+    setVersion(null);
+  }
+
+  async function accept(preChatFields?: SiteFields) {
+    if (starting || !config?.available) return;
+    setStarting(true);
+    try {
+      const nextToken = await siteFields.start(async (fields) => {
+        if (token) {
+          try {
+            await poll(token, 0);
+            return await sendSiteFields(token, { ...fields, ...preChatFields }) ? token : null;
+          } catch (error) {
+            if (!(error instanceof SessionExpired)) return null;
+          }
+        }
+        return startSession(entry, hostOrigin, fields, preChatFields, config.consent?.version);
+      });
+      if (!nextToken) return;
+      const nextVersion = config.consent?.version ?? "";
+      localStorage.setItem(tokenKey, nextToken);
+      localStorage.setItem(versionKey, nextVersion);
+      setToken(nextToken);
+      setVersion(nextVersion);
+    } finally { setStarting(false); }
+  }
+
+  return { token, accepted, starting, accept, forgetConsent, siteValues: siteFields.values };
+}
diff --git a/apps/web-chat/src/widgetClasses.ts b/apps/web-chat/src/widgetClasses.ts
index 667747d..6332243 100644
--- a/apps/web-chat/src/widgetClasses.ts
+++ b/apps/web-chat/src/widgetClasses.ts
@@ -25,5 +25,13 @@ export const widgetClasses = {
   form: "cb-form",
   formField: "cb-form-field",
   formSubmit: "cb-form-submit",
+  preChat: "cb-pre-chat",
+  preChatIntro: "cb-pre-chat-intro",
+  preChatCard: "cb-pre-chat-card",
+  preChatLabel: "cb-pre-chat-label",
+  preChatRequired: "cb-pre-chat-required",
+  preChatSource: "cb-pre-chat-source",
+  preChatInput: "cb-pre-chat-input",
+  preChatConsent: "cb-pre-chat-consent",
   brand: "cb-brand",
 } as const;